Leadership Development

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

One of the best-known motivational guides in history, Dale Carnegie’s groundbreaking book has sold tens of millions of copies, been translated into almost every known language, and has helped countless people succeed.

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives.

If you want your business or organization to run well, this leadership book, adapted from the Official Army Leadership Manual, is the book for you. There are three keys to being a leader: be, know, do. Who a leader is (including values, such as loyalty and integrity), what a leader knows (about the world, about herself or himself), and what a leader does (actions) are all vitally important.

The pressures on organizations to change will only increase over the next decades. Yet the methods managers have used to strengthen their companies—total quality management, reengineering, right sizing, restructuring, cultural change, and turnarounds—routinely fall short. In Leading Change, Kotter identifies an eight-step process that every company must go through to achieve its goal, and shows where and how people—good people—often derail.

Leaders of large businesses rely on boards and their managers for guidance, but entrepreneurs like you have few, if any, experienced advisors to count on. Now, Self-Made Boss provides the community of advisors you need to help make the right decisions every time. Drawn from real-life stories directly from Square's Seller's Community, the book shows you exactly what works and what doesn't.

A small book with a huge impact! This book will teach you the strategies you need to know to achieve ultimate success as a first time manager. You’ll learn how to: ★ Assemble a high-performing team that functions seamlessly ★ Create winning relationships with your boss, your peers, and the team members you lead ★ Build confidence in yourself, your decisions, and your ability to tackle any and all workplace problems ★ Motivate and inspire people ★ Become an indispensable and respected leader well on your way up the corporate ladder In his insightful and relatable book, Don’t ...

You can build a home service business that is profitable EVERY month of the year. Offseasons will keep you poor. I hate offseasons. I used to waste $100,000 every winter. I didn't know how to generate leads during the slow months. My revenue dropped. My profits went negative. I had to lay off all my employees! This book fixes that problem. This book contains the playbooks that took me from sleeping in my office closet to owning a business that generates $50,000,000+ per year. When I started my lawn care business, I had no systems. This almost cost me my life in a workplace accident.

Jay Steinfeld, founder and CEO of Blinds.com (acquired by Home Depot), never planned to create the biggest online window blinds retailer in the world. Against all odds to succeed, Steinfeld's journey in business included failed acquisitions, partnerships gone wrong, perpetual self-doubt, deaths in his family, corporate buy-outs, brutal market competition, and a complete disruption of industry leaders, including Amazon and big-box retailers. To build something meaningful like Steinfeld, you need to do more than dream about it. You need to Lead from the Core.

The 25 Minute Meeting goes beyond "cut to the chase" and shows you how to take back your work day with smarter planning and more productive action. Meetings have become a de facto way of working, and as they pile up and stretch to interminable lengths, they eat up our days and sink productivity - if they are poorly planned and run. Done well, meetings are short, sharp, productive affairs that provide critical time and space for the interactions that drive business forward.

If you find yourself in the blurred area between management and leadership, and would like to level up, then knowing the difference between the two can help you a lot. At some point in anyone’s career, a person faces a challenge to be better in what he is doing. Understanding that change is inevitable in work and life, in general, knowing what needs to be done can make the difference between coping and excelling.

Launching the Colony is the first of two volumes revised and expanded from the original Colonization Chronical. This volume follows teenager Ricky Cruz and his family as they migrate from their successful farm to be first wave settlers on the newly terraformed planet Murna. Ricky becomes part of the crew as a repair technician and shuttle pilot. Plagued with problems from the start, Ricky begins investigating the source of the problems and discovers their ship has been deliberately sabotaged in an attempt to prevent them from being the first settlers on their new home, therefore preventing ...

In Silicon Valley slang, a "bozo explosion" is what causes a lean, mean, fighting machine of a company to slide into mediocrity. As Guy Kawasaki puts it, "If the two most popular words in your company are partner and strategic, and partner has become a verb, and strategic is used to describe decisions and activities that don't make sense"...then it's time for a reality check.

After decades of research, world-renowned Stanford University psychologist Carol S. Dweck discovered a simple but groundbreaking idea: the power of mindset. In this brilliant book, she describes how success in school, work, sports, the arts, and almost every area of human endeavor can be dramatically influenced by how we think about our talents and abilities. In this edition, Dweck offers new insights into her now famous and broadly embraced concept. She introduces a phenomenon she calls false growth mindset and guides people toward adopting a deeper, truer growth mindset.

Why read this strategy book? Understand business from a strategic perspective. Senior executives routinely share and discuss strategy with marketing directors, operations chiefs, and other direct reports. But how much do those managers really understand about strategic thinking, planning, implementation, and measurement? A recent investigation into this question concluded most managers don't understand enough about strategy to be useful. Asked to take a basic strategy exam—a test that any CEO or senior manager should easily ace—a representative sample of U.S. managers from C-level ...

Looking to kickstart your career, find your dream job and accelerate your career progression, become a Global Industry leader and retire into wealth not a pension? Climbing the Corporate Ladder is the book for you. In this compelling self-help book, Fene Osakwe begins by disabusing the reader's mind of mentalities that can limit their potential in their corporate pursuits. Next, he shares practical, easy-to-digest knowledge for career growth using interesting stories and examples from his career journey. The nuggets shared herein are tried and trusted. Not only have they produced consistent...

Everybody wants to be a Chief! Everybody! We have division chiefs, chiefs of staff, chief operating officers, chiefs of police, fire chiefs, the list goes on. Often, they even call themselves chiefs! Since the author writes from his United States Air Force paradigm, he'll stick to that area of life. Most of the people filling those chief positions aren't chiefs! Many are civilians, or officers, or young Airmen Noncommissioned Officers. See? Everybody wants to be a Chief! But not everyone knows what it takes and less are willing to do what's required, to walk the talk, to be the type of ...

In The Naming Book, Bullhorn Creative founder and partner Brad Flowers presents a clear framework for crafting and choosing the name that sticks. With a five-step blueprint that takes you from brainstorming to trademarking, this book is the ultimate guidebook to naming anything. You'll learn how to: set clear goals for your name and brand before you start, craft a brainstorming list based on your business mission, build a brand unique to you by creating your own word, find the balance between "cool" and clear, and narrow down your list of names with five easy tests.

Friendships, partners, family: relationships are a defining part of our lives, giving us joy and essential support for our physical and mental health. But they can also be complicated and difficult. And although our busy lives and social media can mean we are interacting with more and more people all the time, are we really fostering our relationships in a way that is meaningful? Cassandra Dunn, host of the hit podcast Crappy to Happy, shares practical tips for getting the best out of your relationships.

Based on 10 years of research and interviews with 80 top executives, the award-winning The Samsung Way is the first definitive guide to the groundbreaking management principles that transformed a lagging electronics company into one of the most successful brands in the world.