Leadership Class

In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.

When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.

Classrooms are like small organizations, and just as in any successful organization, effective leadership is key. Many teachers enter the classroom with limited training in classroom management and virtually none in leadership—a missed opportunity. While teachers hold positions of authority, true leadership goes beyond that. Building classroom leaders across a school creates a model of shared leadership, where both teachers and students see leadership in action. Empowered teachers model leadership behaviors for their students, fostering a collaborative environment where everyone ...

Harry Kraemer showed how self-reflection, balance, true self-confidence, and genuine humility are the traits of today's most effective leaders. In Becoming the Best, his highly anticipated follow-up, Kraemer reveals how, in practical terms, anyone can apply these principles to become a values-based leader and to help create values-based organizations. Drawing on his own experiences as the former CEO and chairman of Baxter International, as well as those of other notable leaders and organizations, Kraemer lays out a pathway for understanding the principles and putting them into practice.

In Project Management QuickStart Guide, author, speaker, trainer, and project management expert Chris Croft draws on his 30+ years of experience to deliver a comprehensive guide for would-be project managers, experienced project planners, and everyone in between.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

With over $500 million a year in sales, the Bassett Furniture Company was once the world's biggest wood furniture manufacturer. But beginning in the 1980s, the Bassett company suffered from an influx of cheap Chinese furniture as the first waves of Asian competition hit, and ultimately was forced to send its production offshore to Asia. Only one man fought back. That man is John Bassett III, a descendant of the Bassetts who is now chairman of Vaughan-Bassett Furniture Co, which employs more than 700 Virginians and has sales of over $90 million.

Change for Good is a new system for making social change through business that reflects Paul’s experience over the last 35 years. One of the core principles of Change for Good is including people with lived experience of social problems in identifying promising solutions and collaborating to bring these solutions to life. This methodology can create impactful and sustainable social change in society in ways that aren’t possible when executives make decisions in their boardrooms that are intended to impact the lives of vulnerable people.

It’s hard to avoid innovation these days. Nearly every product gets marketed as being disruptive, whether it’s genuinely a new invention or just a new toothbrush. But in this manifesto on the state of American work, historians of technology Lee Vinsel and Andrew L. Russell argue that our way of thinking about and pursuing innovation has made us poorer, less safe, and — ironically — less innovative. Drawing on years of original research and reporting, The Innovation Delusion shows how the ideology of change for its own sake has proved a disaster.

Club Wealth’s World Class Administrative Assistant book is meant for administrative assistants who want a guidebook specific to working with a real estate agent or team.

How did Ford Motors use Lean development to pull off one of the most impressive corporate turnarounds in history? Largely by avoiding the mistakes that so many companies make when in a death spiral. They looked beyond manufacturing efficiency to change the very fundamentals of how they developed vehicles. In Designing the Future, Lean product development expert James Morgan and world-renowned Lean guru Jeffrey K. Liker reveal why so many companies have achieved only moderate success with Lean in operations, with a limited impact on their overall business.

Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service, and, hands-down, beat the competition. These companies outperform and disrupt their markets. Build It has found these rebels and the rule breakers. From small startups to global powerhouses, this book shows that courage, commitment and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader.

Our DANTES/DSST study guides are different! Our three-part series—Principles of Supervision DANTES/DSST Test Study Guide - Pass Your Class teaches you what you need to know to pass the test. We have more than just audio of sample test questions. Our easy-to-understand study guide will teach you the information. We've condensed what you need to know into a manageable book—one that will leave you completely prepared to tackle the test. This study guide includes sample test questions that will test your knowledge and understanding of the information presented.

Several years ago Sam Walker set out to answer one of the most hotly debated questions in sport: what are the greatest teams of all time? He devised a formula and applied it to thousands of teams across the world from the English Premier League to the NFL. When he was done, he had a list of the 16 most dominant teams ever. At that point he became obsessed with another more complex question: what did these freak teams have in common?

It's time to be part of the ''Solution Revolution'' and join the thousands of leaders and companies throughout the world who are becoming solution-oriented leaders. It's all based on the lessons in this step-by-step guide developed by author, keynote speaker, and international leadership expert Dr. Rick Goodman. You'll discover how to transform your thinking, optimize your assets, and accelerate your connectivity to achieve world-class balance and results in your business and in your life.

سواء كنت مديرًا طموحًا، أو تشغل منصبًا في الإدارة الوسطى، أو مسئولًا تنفيذيًّا عالميًّا، فإن هذا الكتاب سيزودك بالمهارات والرؤى والثقة اللازمة لتصبح مديرًا من الطراز العالمي. يرى أكثر من 77% من أصحاب المؤسسات أن القوى العاملة في العصر الحالي تنقصها مهارات القيادة الفعَّالة؛ ما يتيح فرصة هائلة لنجاح أي شخص يصقل مهاراته ليصبح مديرًا من الطراز العالمي. يكشف هذا الكتاب الرائد أسرار النجاح من خلال رؤى رئيسية عر جميع قطاعات وتخصصات الأعمال، بدءًا من إدارة الوقت والاجتماعات، وصولًا إلى تطوير الإستراتيجيات وبناء الفرق.

The System Is Failing Patients. Will You Stand By and Watch? Every day, we see patients trapped in a system that was never designed to heal them. They’ve done everything the medical industry told them to do— They’ve taken the pain pills. They’ve tried injections that offered only temporary relief.Some have even gone under the knife—only to wake up in more pain than before. And now, they’re sitting in your office, desperate for an answer. The 60-year-old with crippling knee pain, told surgery is the only option. The young mom who just wanted relief—but got hooked on pain meds ...

Will Greenwood is best-known for being an integral part of the 2003 Rugby World Cup-winning team. Ben Fennell has spent over 16 years helping the world's biggest businesses and brands grow. Together, they have established that world-class performance - in both business and sport - requires a fresh approach, and a new set of behaviours. Having spoken to inspirational leaders across all areas of business and sport, the authors have identified the key characteristics of world-class performance.

Dr. Bill Thierfelder knows what it takes to win. As a student at the University of Maryland he dominated the high jump, winning fame as an All-American and Irish national champion. Later he earned his doctorate in sports psychology. He became a private coach and mentor to the world's top athletes...and revealed to them his hard-won secrets for success.

Technology is redefining the value of physical assets: the meaning of location and accessibility, the power of zoning and regulation, the flow of capital and information, and even the notion of scarcity itself. How to make the most of it Rethinking Real Estate provides technology entrepreneurs and real estate professionals with key insights and practical strategies that will enable you to develop innovative solutions, identify risks, evaluate emerging competitors, and transform your investment thesis, project, venture, or career.

Make learning easier, more efficient, and more organized, and discover how to outpace, outthink, and outperform others. Think outside the box, and strategically accelerate your expertise with the tips and techniques presented in this book.