Impact Management

"false hustle": Transforming Customer Experience from Illusion to Impact In the high-stakes world of modern business, where customer loyalty is the linchpin of success, contact centers stand as the unsung heroes. Yet, despite their critical role, many centers unknowingly sabotage their efforts through a phenomenon known as "false hustle", the misguided pursuit of efficiency at the expense of genuine customer satisfaction. In false hustle, Tom Laird, CEO of Expivia and OttoQA, brings over three decades of industry expertise to light, offering a revolutionary approach to customer experience (...

Unleash the elemental power of nature with "Wildfire Dynamics," a groundbreaking eBook that dives deep into the fiery heart of wildfires. This comprehensive guide offers an immersive exploration into the complex world of wildfire behavior, capturing the interplay between fire and the environment in unprecedented detail. Begin your journey with the basics of fire ecology, tracing the historical footsteps of wildfires and unraveling the mechanisms of fire spread and intensity. Then, navigate through the vast array of factors that influence wildfire behavior, from the undulating topography and...

The Science of Leadership: Nine Ways to Grow and Expand as a Leader presents a groundbreaking synthesis of research-backed leadership frameworks, offering a comprehensive guide for both seasoned and aspiring leaders. Authors Jeffrey Hull and Margaret Moore, cofounders of the Institute of Coaching, draw from their extensive experience and academic research to provide a practical, accessible roadmap for leadership development in today's complex business landscape.

In today's rapidly changing professional environment, leaders at all levels face unprecedented challenges that require both theoretical understanding and practical solutions. In Navigating the Evolving Landscape of Work, Dr. Jonathan H. Westover delivers precisely this combination in his comprehensive guide to modern workplace dynamics. Drawing on cutting-edge research and extensive professional experience, Dr. Westover tackles the most pressing issues confronting today's professionals—from the nuances of empathetic leadership to the hidden impacts of workplace AI adoption, from combating...

In a digital landscape where consumers expect high-quality, personalized content on demand, managing and delivering assets efficiently has become a crucial part of every marketer’s strategy. The Agile Brand Guide to Digital Asset Management is a comprehensive guide to implementing and optimizing a DAM system that meets the demands of today’s multi-channel, data-driven marketing.

Why are we the way we are? Why do some of us find it impossible to calm a quick temper or to shake anxiety? The debate has always been divided between nature and nurture, but as psychology professor Daniel P. Keating demonstrates in Born Anxious, new DNA science points to a third factor that allows us to inherit both the nature and the nurture of previous generations - with significant consequences.

The world needs positive leadership more than ever. Luckily, there is a large untapped source of leaders who can change the world for the better: all of us! Since each of us constantly influences those around us, by definition, everyone is a leader, not just people with formal titles. This audiobook will help everyone tap into the power of their influence to pursue a meaningful purpose, whether on the job, in the community, or at home. All it takes is leadership intelligence, a combination of 8 moral, social, and technical imperatives essential to our ability to positively influence others.

Too many people fail to take control of their lives, allowing themselves to fall victim and accept whatever happens. When you choose to dream and defy the naysayers all around you can change direction and accomplish nearly anything you set out to achieve. In Changing Direction, Mary Miller lays out 10 choices anyone can make to impact his or her dreams. By concentrating on improving the future, you become a new, happier and more energized person.

Managing for Meteors provides a conduit for passing on direct experiences, raising questions, and providing tools for new leaders to consider for enhancing the functions of local governments and getting prepared in advance of major disruptors.

Everyone has within them the desire to know that their life matters. Deep inside the human heart is a quest to make an impact on the world around them. They want to know that when they are gone their life and work will have left the world a better place than it was before. Some people have worldwide impact while others have national impact and others have local impact, but regardless of the size of your impact you were made to make an impact on those around you!

Servant leadership is much more than being nice and helpful. It is an approach to leadership where the mission, people, and results are served — to benefit all involved. Drawing on personal experiences, Jon Kidwell shows how to break free from the stigmas of servant leadership and develop the characteristics needed to lead with a servant heart and a business mind to achieve even greater results and serve people at an even greater depth.

Are you in the process of reinventing yourself or your organization? Innovation Starts with I will help you future-proof yourself through a transformative journey of self-discovery. In this awe-inspiring work that explores self-awareness as an integral prerequisite to an innovative mindset, Saleema Vellani, entrepreneur and innovation strategist, serves to re-envision innovation. As we navigate the current Reinvention Revolution, one thing has become crystal clear: Innovation isn’t just about technology—it’s about being human.

Through this practical and reflective process, you will have the tools that you need to move forward. At the end of this journey, you will be equipped to take charge of your career and move in a direction of sustainable success.

When we look back, we always remember those few amazing teachers that have made a positive impact in our lives. This book is written by a teacher who has impacted the lives of her students and has been termed the "favorite teacher" by many of her students. In this guide, you will learn how to become the best teacher you can be, impact the lives of students, and experience great fulfillment in your career of teaching. This book provides expert opinions, tips, and personal experiences on how to become a favorite teacher.

People are changed and inspired through everyday interactions, so you don’t need to be big or bold to impact those around you. By recognizing your ability to be a positive influence, you unlock your power to change lives for the better. With over three million copies of his books in print, best-selling author Stan Toler is a trusted voice on leadership and making a difference. In The Power of Your Personal Impact, Stan examines how you can profoundly change both your own life and the world you live in.

Combining the expertise of employer brand industry leaders Charlotte Marshall and Bryan Adams, Give & Get Employer Branding redefines the concept of an employee value proposition entirely. Instead of a sales pitch aimed at seducing candidates with sizzle, this refreshing new approach harnesses the value to be found within the cultural realities and expectations of the company. You’ll learn how to create a “smart filter,” elevate your organization’s strengths by pairing them with what it truly takes to thrive, and answer the burning questions on candidates’ minds like never before.

This is a hands-on guide for implementing effective 360-degree feedback systems as part of leadership development initiatives in organizations. Written for professionals who work inside organizations and external consultants working with clients, the book draws on over 20 years of research and practice by the Center for Creative Leadership (CCL). The book provides step-by-step guidelines for successful 360-degree feedback as well as best practices observed and tested with CCL's broad base of clients.

Discover the profound truth behind the illusion of time in "Time Does Not Exist but Clocks Do: The Illusion of Time and Its Impact on Our Lives." This groundbreaking exploration challenges everything you thought you knew about the relentless ticking of the clock and the relentless pace of modern life. As you turn the pages, you will embark on a journey through science, philosophy, and psychology, unveiling how our perception of time shapes our behavior, emotions, and relationships. Delve into the fascinating theories of renowned thinkers, from Einstein to Bergson, and learn how their ...

Packed with career and leadership development insights from Fortune 50 C-level executives that have empowered leaders and tech professionals alike—amplifying the voices of 15 million women working in tech across all industries and career stages. In this powerful first edition, Anna Radulovski shares timeless strategies gained from years of experience working with hundreds of executives and top companies like Amazon, Apple, EY, Disney, Mastercard, Mercedes-Benz, Microsoft, and many more.

You have a vision for success and impact, and you know exactly how to get there. You have a track record that speaks for itself and you are an inspiration to friends and family. Just the way you have been a change agent for others, it’s time to be an agent for your own change. You don’t have to live a life void of fun, good health, and restful sleep. It doesn’t have to be so hard. It’s time to take charge of your transformation.