Human Leadership

This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.

Leap Beyond AI is a must-listen for leaders navigating the intersection of technology and humanity in the AI era. Micheline Nader masterfully blends visionary insights with practical strategies, offering a framework that empowers leaders to embrace disruption, align wellness, and leverage AI ethically—while preserving the essential qualities that make us human.

Why do some companies always get great people? What strategies will work to attract the next generation of top talent? Why do some employees get lazy on day 91, while others continually raise the bar? How do I know if my new hire will work well with our culture? Every business has a financial plan; most companies have an operational plan; few have a people plan. The most significant expense on most income statements is people, and it often gets the least attention. If you are struggling to get everyone rowing in the same direction, to help you turn your business strategy into business ...

ATTENTION COLLEGE STUDENTS: If you need to write a paper on workplace deviance or psychopathic employees, then this is the perfect reference. It's simple, easy to understand, and right to the point. Workplace Deviance This book focuses on workplace deviance. Specifically, it examines: • The types of workplace deviance and the effects they have on people and organizations • The root causes of workplace deviance • The methods available for preventing workplace deviance If you are interested in learning about workplace deviance through simple explanation and related organizational ...

The business world has become increasingly complex and volatile, and traditional key performance indicators (KPIs) are no longer sufficient to measure success. We need to adopt a more human-centric approach that considers underlying factors. This book explores why this shift is necessary and how it will impact the current status quo. Traditional KPIs are often focused on short-term results, rather than the long-term sustainability of an organisation. The new KPIs – keep people informed, involved, interested and inspired – take a broad and holistic view of the context in which your ...

Through this groundbreaking material, you now have the missing keys to a truly extraordinary experience in leadership and life. Our AQ (Awareness Quotient) provides you with the foundational understanding needed to take your journey of leadership service much further and deeper than ever before. Our IQ and our EQ have certainly brought us far. Yet it is our AQ that serves as the foundation for both of these.

Dan Schawbel guides the next generation of leaders to create a workplace where teammates feel genuinely connected, engaged, and empowered to grow strong interpersonal skills rather than relying on technology. Based on Schawbel's exclusive research studies - featuring the perspectives of more than 2,000 managers and employees across different age groups and from the US, UK, China, India, Brazil, and other countries - Back to Human reveals why electronic and virtual communication, though useful, actually contributes to a stronger sense of isolation at work than ever before.

In a rapidly evolving business landscape where AI, remote work, and shifting employee expectations have fundamentally changed how we work, leaders need evidence-based strategies to navigate complexity and build resilient organizations. Dr. Jonathan H. Westover delivers exactly that with this groundbreaking practitioner-oriented research book. Drawing on cutting-edge research and decades of organizational consulting experience, Dr. Westover provides an essential roadmap for forward-thinking leaders, HR professionals, and managers who understand that yesterday's workplace solutions no longer ...

ATTENTION STUDENTS: If you need to write a paper on workplace violence, then this is the perfect reference. It's simple, easy to understand, and right to the point. Workplace violence is violence or the threat of violence against employees, customers, regulatory personnel, or visitors. Unfortunately, millions of people have been affected by this deviant behavior….and some have even died as a consequence. This eBook focuses on many aspects of workplace violence using organizational examples for better understanding. First it examines causes including: • Mental illness • Family ...

HGTV cofounder Susan Packard launches the next chapter in emotional intelligence (EQ) and shows you how to increase your personal satisfaction and productivity - in work and life - via her three-step path toward EQ Fitness.

From grassroots to game plan, this book is the intersection of meaningful work, strong culture, and you. Our template called the THRIVE Model helps level-up your culture game (at work and home): helping today’s leaders succeed in tomorrow’s world. Unlike others books about workplace culture, MB builds on a heart-rooted foundation and utilizes an actionable model in order to grow. Taking culture action will change your world – for the better. Everyone wins when culture is strong. Conscious Culture helps leaders understand the importance of their most important asset – their people. ...

The Center for Talent Innovation's new study, Mission Critical: Unlocking the Value of Veterans in the Workforce, reveals how companies can ensure their veteran talent thrives in the corporate world.

Welcome to "Playground Stories," an anthology that delves into the richness of human experience through the lens of playground interactions. These spaces are more than just areas for play; they are microcosms of society where foundational skills of human interaction are first developed. In the playground, children and adults alike engage in activities that teach them vital life lessons about communication, sharing, and conflict resolution. On the playground, games are more than mere entertainment—they are lessons in leadership, teamwork, rivalry, and deceit. Team sports like soccer and ...

YOUR BUSINESS IS LOSING MONEY RIGHT NOW...a lot of money, due to GRIEF’S INFLUENCE in your workplace. And this can only happen for one or more of a few reasons:~ You mistakenly believe that grief has no impact on your business ~ You just ignore it, because facing mortality is uncomfortable ~ You believe outsourcing it to an EAP will fix an emotionally troubled employee ~ You are unwisely indifferent to your most valuable assets outside the job Were you aware that even before the devastating impacts of COVID, available studies show: American Businesses Lose Over $100 Billion in Revenue ...

The last five years have seen dramatic and fundamental changes in whistleblower procedures for organizations. Prompted by a spate of important public disclosures, organizations are now mandated by law to implement effective arrangements enabling employees to speak up about perceived wrongdoing. Currently few resources exist to help with this. To help fill the gap, The Whistleblowing Guide examines the opportunities and challenges associated with different types of whistleblowing and speak-up arrangements, making recommendations based on best practices you can trust.

Conventional product development focuses on the solution. Empathy is a mindset that focuses on people, helping you to understand their thinking patterns and perspectives. Practical Empathy will show you how to gather and compare these patterns to make better decisions, improve your strategy, and collaborate successfully.

Are you feeling the burden of staff shortages resulting in burnouts? The responsibilities of Human Resource Management today can be overwhelming, not to mention physically and emotionally demanding too From shortages of required skill sets to recruitment optimization strategies, Human Resource Management is a highly demanding career. If you are an HR Manager in the Healthcare sector looking for some answers, then Human Resource Management is the book you need Here are a few highlights of what you will find inside: The role of HRM in Healthcare.

What separates elite athletes from the thousands of other professional and Olympic athletes in their sport? It’s the relentless pursuit of improvement through a personalized training program to remain at the top of their sport. Elite athletes are the ones who win championships, Olympic medals, most valuable player award or all-star recognition. This drive is also found in musicians, vocalists, artists, chefs and many other professions. The elite performers can usually be identified by Emmy, Grammy, Oscars or Tony awards, as well as best selling, best of show, Michelin awards, etc. Leaders...

18X Best-Selling & Award-Winning Author and Podcaster; Leadership, HR, Innovation, Future of Work, Diversity and Inclusion, and Workplace Culture Global Thought Leader; Chair/Professor of Organizational Leadership; Change/OD/HR/Social Impact Consultant; Ranked in the top 20 of global researchers in the following topic areas - "Future of Work," "Global Leadership," "Organizational Development, "Public Service Motivation," and "Social Impact" (Google Scholar); ScholarGPS has ranked him the #15 scholar in the world for job satisfaction research. In today's rapidly changing world of work, the ...

The only thing standing between most people and more money is knowledge. If you don’t have money, it’s because you don’t understand money. If you don’t understand money, then learn how to understand it. Simple Wealth is about not just making money but saving money and putting that money to work for you. "Money is a great servant but a bad master." Francis Bacon “If you don't find a way to make money while you sleep, you will work until you die.” Warren Buffett Business is all about creating something that people want and then selling it to them at scale. This process involves ...