Higher Worlds

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

The Age of Choice tells the long history of the invention of choice as the defining feature of modern freedom. Taking listeners from the seventeenth century to today, Sophia Rosenfeld describes how the early modern world witnessed the simultaneous rise of shopping as an activity and religious freedom as a matter of being able to pick one's convictions. Similarly, she traces the history of choice in romantic life, politics, and the ideals of human rights. Throughout, she pays particular attention to the lives of women, who have frequently been the drivers of this change.

This is a revised edition of Courting Danger by Dale Leatherman, who co-authored the original with Alice Marble in 1990. It corrects minor errors that have come to light during the past three decades. Alice Marble was a rebel in her time--outspoken, bold and beautiful, a tennis champion whose powerful game and glamorous exploits captivated the public and press in the 1930s. Her public life was filled with success. Championships at Wimbledon and the U.S. Open made her the top-ranked player in the U.S. from 1936 to 1940. And Hollywood friendships with Carole Lombard, Clark Gable, Errol Flynn,...

Lakshmi, called Lucky, is an unemployed millennial programmer. She likes to dance and have a drink or two, and she makes art on commission. Fifty bucks gets you high-resolution digital images of anything you want (orcs, mermaids, cos-playing couples in sexy boudoir scenes) and a nice frameable print. Lucky's husband, Krishna, is an editor for a greeting card company. Both are secretly gay.

Previous accounts of the fall of the Inca empire have played up the importance of the events of one violent day in November 1532 at the highland Andean town of Cajamarca. To some, the "Cajamarca miracle" - in which Francisco Pizarro and a small contingent of Spaniards captured an Inca who led an army numbering in the tens of thousands - demonstrated the intervention of divine providence. To others, the outcome was simply the result of European technological and immunological superiority.

Five oceans—the Atlantic, the Pacific, the Indian, the Arctic, and the Southern—cover approximately 70 percent of the earth. Yet we know little about what lies beneath them. By the early 2020s, less than twenty-five percent of the ocean’s floor has been charted, most close to shorelines, and over three quarters of the ocean lies in in what is called the Deep Sea, depths below a thousand meters.

En todo hombre duermen facultades que le permiten adquirir conocimientos de los mundos superiores. El místico, el gnóstico, el teósofo, siempre han hablado de un mundo anímico y de un mundo espiritual, tan reales para ellos como el que ven nuestros ojos físicos y toca nuestra mano. Aquí se describen los pasos para llegar a conocer el mundo suprasensible. Cómo realizar los ejercicios de acuerdo a su individualidad. Reglas de utilidad para el modo de vivir. Indicaciones sobre enigmas del alma.

The Girl Explorers is the inspirational and untold story of the founding of the Society of Women Geographers - an organization of adventurous female world explorers - and how key members served as early advocates for human rights and paved the way for today's women scientists by scaling mountains, exploring the high seas, flying across the Atlantic, and recording the world through film, sculpture, and literature.

For Merl Code, basketball was life. In college he played point guard for Clemson before turning pro. Later, when he pivoted to marketing, he found himself thrust into a startling world of profit-driven college basketball programs. He realized that the NCAA's amateurism rules could be used to exploit young athletes, and athletes of color in particular.

Oscar Wilde's first play confronts the hypocrisy of public "morality" compared with genuine, private kindness. The reasons for its continued popularity are not difficult to identify: the play's witty dialogue contains many of Wilde's most quoted aphorisms, its stylish setting provides opportunities for elegant presentation, and its cast of memorable characters play out a story which is genuinely moving. This new audio production brings together a full cast worthy of Wilde's creative genius.

Forty light years from Earth, two Stone Age tribes wage territorial war. One planet away, two exonauts collect specimens from the surface of a new and exotic world. Centuries after a conspiracy aboard the ITS Santa Maria usurped the Admiralty in favor of Theresa Danbury and her cabal, mankind has formed a burgeoning enclave on tidally locked Trappist-1e. This is the world humanity chose for its new Eden, so welcoming to our species that from one colonial expedition, two societies emerged. One society is the futuristic dream of a jaded ideologue made manifest. The other is a primitive memory...

Author Kurt C. Schlichting tells the story of the Manhattan waterfront as a struggle between public and private control of New York's priceless asset. Nature provided New York with a sheltered harbor but presented the city with a challenge: to find the necessary capital to build and expand the maritime infrastructure. From colonial times until after the Civil War, the city ceded control of the waterfront to private interests, excluding the public entirely and sparking a battle between shipping companies, the railroads, and ferries for access to the waterfront.

Over the course of the last half dozen years, China's supreme leader Xi Jinping has made extraordinary changes which have profound implications not only for the Chinese people but nations throughout the world. Given how swiftly and fundamentally China's relations with the rest of the world are changing under Xi's rule, it is imperative that we know what Xi Jinping Thought is, how it evolved, and why it is so important.

It's 1979, and a group of former SS officers are devising a plan to seize power in West Germany. XPD is a brilliant novel constructed around a supposition that Churchill secretly met with Hitler in 1940 to discuss terms of a British surrender.

Trapped on an alternate Earth, the combined crews of a crashed Russian spaceship, a British expeditionary force and a group of strays from the future must work together to survive, escape and discover what led them to this point. All are from parallel universes where small changes in history led to different realities, and the tensions between the groups are rising.

In six weeks during April and May 1915, as World War I escalated, Germany forever altered the way war would be fought. On April 22, at Ypres, German canisters spewed poison gas at French and Canadian soldiers in their trenches; on May 7, the German submarine U-20, without warning, torpedoed the passenger liner Lusitania, killing 1,198 civilians; and on May 31, a German Zeppelin began the first aerial bombardment of London and its inhabitants.

From the best-selling author of A Higher Call and Spearhead comes an unflinching firsthand chronicle of the heroic US Marines who fought on Guadalcanal, Peleliu, Iwo Jima, and in other pivotal battles during the Pacific War, a classic book now expanded with new stories from the flyboys overhead and the home front at war.

None loves the land as well as Lorcan, orphaned at birth, who has sought his birthright for as long as he can remember. Exiled from his native land when it was invaded by Alizon, he spent his youth in Paltendale where he was treated as an outsider, especially by Hogeth, an heir of that dale, who resented Lorcan’s presence when both were still young men.

Mengele describes the international search for the Nazi doctor in 1985 that ended in a cemetery in Sao Paulo, Brazil, and the dogged forensic investigation that produced overwhelming evidence that Mengele had died - but failed to convince those who, arguably, most wanted him dead. This is the riveting story of science without limits, escape without freedom, and resolution without justice.

The struggle for North Africa was unlike any other campaign of World War II. The desert proved a real test of generalship, pitting Germany's Erwin Rommel against Britain's Bernard Montgomery and America's George Patton. Here, from award-winning military historian Stephen W. Sears, is the dramatic story of the generals, politicians, and soldiers who changed the course of the war.