High Management

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

Death might seem to render pointless all our attempts to create a meaningful life. Doesn't meaning require transcending death through an afterlife or in some other way? On the contrary, Dean Rickles argues, life without death would be like playing tennis without a net. Only constraints—and death is the ultimate constraint—make our actions meaningful. In Life Is Short, Rickles explains why the finiteness and shortness of life is the essence of its meaning-and how this insight is the key to making the most of the time we do have.

Black Faces in High Places is the essential guide for Black professionals who are moving up through their organizations or industries but need a roadmap for how to get to the top and stay there. Based on the authors' considerable experiences in business, in the public eye, and as a minority, the book shows how African-American professionals can (and must) think and act both entrepreneurially and "intrapreneurially".

Conventional thinking would have us believe that it’s those filled with hubris and free of self-doubt that make the best leaders. The evidence, however, tells quite a different story. In Humbitious, Amer Kaissi shatters the common myths about leadership being an ego-driven game. Drawing on extensive research, personal stories, and fascinating historical examples of leadership done right (and wrong), Kaissi reveals why the most effective, high-performing leaders aren’t those with the biggest egos, but who possess humility, coupled with ambition and drive.

***PAPERBACK VERSION WITH 393 PAGES*** ( watch the video on the author page ) 📘 Trading Bible 4 Books in 1 – 2025 Edition Master Stocks, Options, Futures, Forex, Crypto & Commodities – The Complete Beginner’s Guide to Smart Trading and Long-Term Growth Want to start trading but don’t know where to begin? This powerful 4-in-1 bundle is your complete roadmap to the world’s top markets. Whether you're a total beginner or just tired of jumping from one strategy to another, this book gives you a structured, realistic approach to building trading skills that last. No hype. No empty ...

16X Best-Selling & Award-Winning Author and Podcaster; Leadership, HR, Innovation, Future of Work, Diversity and Inclusion, and Workplace Culture Global Thought Leader; Chair/Professor of Organizational Leadership; Change/OD/HR/Social Impact Consultant; Ranked in the top 20 of global researchers in the following topic areas - "Future of Work," "Global Leadership," "Organizational Development, "Public Service Motivation," and "Social Impact" (Google Scholar); ScholarGPS has ranked him the #18 scholar in the world for job satisfaction research. In his latest work, Building High-Performing ...

Corporate Event Mastery guides overwhelmed internal corporate event professionals, offering a structured, strategic approach to event production. This book equips readers with the tools, insights, and processes needed to excel in their roles, deliver exceptional events, and demonstrate their value to their companies. The book delves into real-world challenges through exclusive interviews with experienced internal corporate event planners and decision-makers and showcases innovative strategies, systems, and processes to overcome them. By focusing on streamlining workflows, leveraging the ...

When Mark Rampolla filled a notebook with potential start-up ideas, his wife asked him some tough questions. What about this idea is exciting, beyond the possibility of a profit? How will it fit into a life that makes you and your family happy? How will it change the world? Eventually Mark found his great idea: coconut water. He had seen the developing world use coconut water, but this valuable resource was being discarded in the US. While taking on the beverage industry was a big goal - high-hanging fruit - it was worth the risk.

Empowerment Takes More Than a Minute provides practical and simple concepts that CEOs, COOs, and managers at all levels in organizations both public and private can apply to their particular situations. This program is written by Ken Blanchard, co-author of The One Minute Manager and a regular contributor to Executive Excellence.

Biofeedback is the process of training your body to control its involuntary actions, such as breathing and heart rate. Minor changes to these actions can significantly improve physical and emotional well-being. In Biofeedback and Mindfulness in Everyday Life, Harvard Medical School faculty member Inna Khazan pairs biofeedback techniques with mindfulness practice to address some of life's most common ailments - from anxiety and fear to stress and insomnia.

Whether you are building a small business from the ground up or managing a multinational company, you can learn the seven key traits for leadership success from one of the greatest business innovators and creative thinkers of the 20th century: Walt Disney. Whether you know him as the first to produce cartoons in Technicolor, the mastermind behind the theme park Disneyland, or the founder of the largest entertainment conglomerate, Walt's story of creativity, perseverance in spite of obstacles, and achieving goals resonates and inspires as much today as it ever has.

Are you a high achiever on the verge of burnout? You're not alone, and high performance doesn’t have to come at the cost of your peace of mind. Ambition Without Anxiety offers a comprehensive stress management strategy designed for driven professionals like you, showing you how to achieve more with less stress and anxiety. Imagine waking up with mental clarity and unshakable focus each day, picture setting healthy boundaries at work without guilt and still accelerating your career. Feel productive and fulfilled, no longer busy, overwhelmed or drained by the daily grind. This ...

Your business success depends on your ability to align and develop the people who work for you. High-performance teams are built intentionally by leaders who understand the three essential components of growth: alignment, development, and transition. TeamWork breaks each of these components down into actionable processes, with steps you can take immediately to start making a difference today. Learn how to create teams that work the way you want them to. Then, discover ways to scale those teams, keeping them aligned with your objectives as your business grows.

Global technology executive, serial entrepreneur, and angel investor Elad Gil has worked with high-growth, tech companies like Airbnb, Twitter, Google, Stripe, and Square as they've grown from small companies to global enterprises. Across all of these breakout companies, a set of common patterns has evolved into a repeatable playbook that Gil has now codified in High Growth Handbook.

Understand the dynamics of all different types of teams. Beyond Team Building: How to Build High Performing Teams and the Culture to Support Them represents the latest in thinking about creating effective teams. The authors present a new "Five C" framework that focuses on the core aspects of team building. The book helps the listener assess how his/her team is performing on each of the 5Cs - context, composition, competencies, change, and collaborative leadership - and discusses options concerning how to improve team performance along each of these dimensions.

What links the Mercedes Formula One team with Google? What links Dave Braisford's Team Sky and the aviation industry? What is the connection between the inventor James Dyson and the footballer David Beckham? They are all Black Box Thinkers. Whether developing a new product, honing a core skill or just trying to get a critical decision right, Black Box Thinkers aren't afraid to face up to mistakes. In fact they see failure as the very best way to learn.

Unleash Your Full Potential: Master the Art of Caffeine and Stress Management in High-Pressure Workplaces! Are you a professional constantly battling the demands of a high-stress job? Do you rely on caffeine to power through your day, only to find yourself more anxious and stressed? You're not alone. Many professionals face the same struggle, trying to balance productivity with well-being in demanding environments. Discover the dual nature of caffeine as both a productivity booster and a potential stressor, and learn how to harness its power without compromising your health. Understand the ...

In this intriguing business novel, which illustrates state-of-the-art economic theory, Alex Rogo is a UniCo plant manager whose factory and marriage are failing. To revitalize the plant, he follows piecemeal advice from an elusive former college professor who teaches, for example, that reduction in the efficiency of some plant operations may make the entire operation more productive. Alex's attempts to find the path to profitability and to engage his employees in the struggle involve the listener; and thankfully the authors' economic models.

Are you struggling to help your teen stay organized, manage time effectively, and build confidence in school and beyond? Does your teen wrestle with procrastination, distractions, or feeling overwhelmed—especially if ADHD is part of the picture? You’re not alone. In today’s fast-paced world, executive functioning skills are more crucial than ever for teens to thrive academically, socially, and emotionally. Whether it’s keeping up with homework, balancing extracurriculars, or staying motivated, the challenges are real—and they can feel daunting for both teens and their parents. ...

Employees that don't take ownership of their work. Friction between departments. Inconsistent results. These are the top challenges that face most businesses today. These common issues create high turnover and force managers into crisis mode where they're consumed putting out daily fires. Over time, the very nature of the business changes and a new culture emerges; one shaped by the lowest level of acceptable behavior.