Health Care Administration

Most consumers agree their service experiences with hospitals, clinics, and physicians fall well short of their service experiences with hotels, resorts, and restaurants. So, what would their experiences be like if healthcare providers served them the same way hospitality providers do? Given that both industries share many common service touchpoints, one wonders whether healthcare service providers could adopt principles of hospitality to enhance the patient experience. The insights shared in this book reveal the answer: yes!

The incendiary untold story of Ireland’s response to the most significant public health emergency of the past century, woven from a wealth of original research and dozens of interviews with ministers, politicians, public health experts, essential workers and ordinary people on whom the crisis exacted a personal toll.

Richard A. Stone MD is the former Deputy Surgeon General of the United States Army. He returned to government service to lead the Veterans Health Administration at the Department of Veterans Affairs in 2018. Brought on as a proven changemaker and experienced leader in an inflection point for the agency. He had no idea his tenure would be defined by the public health challenge of our lifetime.

Reveals the truth behind the controversial issue of vaccine-related injuries. Proponents declare that vaccines have saved millions of lives. Critics claim that the success is overstated and that vaccines may even be dangerous. Many consider mandatory vaccinations a violation of individual rights or religious principles. Many in public health argue that vaccine mandates are critical and justified and that antivaccination sentiment has resulted in outbreaks of preventable childhood illnesses.

Medical practice and research are inconceivable today without electronic computing and communication tools. Digital machines do many tasks orders-of-magnitude better, faster, and more accurately than humans. Still, there are functions critical to the healthcare endeavor that people do much better than machines, things like: understanding and using natural language; perceiving what is unexpressed; taking into account values, culture, ethics, and human relationships; touching and healing.

COVID-19 is the biggest public health and economic disaster of our time. It has posed the same threat across the globe, yet countries have responded very differently and some have clearly fared much better than others. Peter Baldwin uncovers the reasons why in this definitive account of the global politics of pandemic. He shows that how nations responded depended above all on the political tools available—how firmly could the authorities order citizens' lives and how willingly would they be obeyed?

This introduction to the philosophy of medicine surveys the landscape of western philosophy as it pertains to healthcare in an accessible way. Written by a doctor for doctors and other health professionals, framing the "toolbox" of philosophy within the community of medicine, it encourages examination of the implicit assumptions made in the construction of medical knowledge and practice.

In this guide Juniper Advisory and other healthcare transaction professionals explore the important points that leaders should consider and understand when evaluating and undertaking strategic organizational decisions like mergers and acquisitions. The compendium of articles offers a common-sense businessperson's summary of topics and brings detailed technical analyses to key issues.

Is HRT unsafe? Should you avoid giving peanut butter to small children? Blind Spots uncovers how inaccurate research drives medical myths which can spark public health crises. Modern medicine shines when it draws on good scientific studies. But when medicine is led by dogmatic groupthink, it's everyday people who fall victim. Blind Spots examines the latest research to reveal the truths essential to our health.

Everyone knows how hard it can be to maintain a healthy diet. But what if some of the decisions we make about what to eat are beyond our control? Is it possible that food is addictive, like drugs or alcohol? And to what extent does the food industry know, or care, about these vulnerabilities? In Hooked, Pulitzer Prize-winning investigative reporter Michael Moss sets out to answer these questions and to find the true peril in our food.

The Warranty Revolution: How Offering Procedure Warranties Can Transform Your Practice is a game-changing guide for dental practice owners looking to increase patient satisfaction, boost revenue, and reduce financial risk. Drawing on insights from the automotive industry, Max Zanan reveals how offering dental procedure warranties can attract more patients, improve treatment acceptance, and build long-term wealth for your practice.

With technological advances and information sharing so prevalent, health care should be more transparent and easier to access than ever before. So why does it seem like everything about it - from pricing, drug development, and the emergence of new diseases to the intricacies of biologic and precision medicine therapies - is becoming more complex, not less?

The US healthcare system desperately needs radical reform to rein in costs, reduce harm, expand access, and become customer centric...Imagine what real change in our healthcare system would mean for you, the economy, and our future. Real change requires disruptive innovation. As citizens, employers, entrepreneurs, healthcare workers, elected officials, and patients, it is time for us to drive the change. Authors Aaron Fausz and Terry Howell explain how we can disrupt, dismantle, and rebuild.

"Desde el comienzo de la pandemia en México, me indignaron las declaraciones del subsecretario de Salud, Hugo López-Gatell: su insistencia en que la enfermedad no era más grave que la influenza, el exceso de confianza en que todo estaba previsto y el espectáculo teatral de sus apariciones públicas. Hoy, López-Gatell reporta a diario las consecuencias de sus decisiones: más de 134 mil mexicanos han muerto y la pandemia no está cerca de concluir."

The enormous human and economic toll of the rapidly spreading COVID-19 disease offers a vivid reminder that infectious disease pandemics are one of the greatest existential threats to humanity. This book provides an accessible explanation of how viruses emerge to cause pandemics, how our immune system combats them, and how diagnostic tests, vaccines, and antiviral therapies work - concepts that are a foundation for our public health policies.

In the complex world of healthcare, the dedicated professionals who care for patients often remain unaware of the intricate processes and regulations that underpin the safe operation of a healthcare facility. "Understanding My Healthcare Facility" is a transformative book by Elkin D. Taborda & James M. Crouch that seeks to bridge this knowledge gap and empower healthcare professionals with a deeper understanding of the infrastructure and regulations behind the scenes. This enlightening guide takes you on a journey through the complex world of healthcare facilities.

In The Truth About Obamacare, Sally C. Pipes - president of the Pacific Research Institute and an acknowledged expert on health care reform - reveals what Democrats in Congress and President Barack Obama don't want you to know: Obamacare is even worse than most critics suspect. Debunking the myths that the current administration has touted, Pipes shows exactly what the new health care law will mean for you, your family, your doctor, and your wallet.

The Bleep Test combines gripping and startlingly vulnerable recollections of early experiences on the wards with an array of research findings, from psychology and human biology to anthropology, business, and behavioral economics.

Here Be Dragons takes us on ones mans quest to make healthcare more accessible and affordable for all. Web Golinkin began his healthcare leadership journey by starting the first 24-hour cable TV network dedicated to health, America's Health Network, which was eventually sold to Fox. He then helped to revolutionize healthcare with RediClinic, one of the first companies to put healthcare clinics inside drug, grocery, and big box stores, and was later sold to Rite Aid. More recently, Web was CEO of FastMed, one of the nation's largest and fastest-growing operators of urgent care clinics.

Challenging Operations takes up the apparent paradox of medical professionals resisting reforms designed to help them and their patients. Through vivid anecdotes, interviews, and incisive observation and analysis, Katherine Kellogg reveals the complex ways that institutional reforms spark resistance when they challenge long-standing beliefs, roles, and systems of authority. Shedding new light on the difficulty of implementing reforms, Challenging Operations offers concrete recommendations for effectively meeting that challenge.