Global Business Management

Most managers already know that cultural differences are important when they're dealing with business partners from other countries. They understand that the current business environment is increasingly global. What today’s managers don’t fully get is that they must learn and use global management skills in every interaction they have. With this book, managers will be able to make sense of common situations that they do not understand.They will be able to recognize, assess, react to, and solve complex management situations where diverse styles, personalities, and cultures are in play.

Dr. Jan Yager, who is also author of the award-winning book, Business Protocol, among other titles, covers the 15 international protocol concerns that readers need to be aware of as well as tips on foreign business travel, making your website more global, faux pas to avoid, negotiating styles, contracts and getting paid, gift-giving, legal considerations, and ethics. There is a chapter that provides a country by country etiquette guide and another chapter on how to build a global relationship so that the business will follow.