English Etiquette

In the past, the business world favored the aggressive "Type A" personality. But in these unsettled times, being courteous and thoughtful has proven to be a more effective way to win clients and customers and influence others. The competitive advantage depends on your ability to use your emotional intelligence and social graces to take your career to the next level. Here are secrets to mastering the details that will get you ahead at work from an international etiquette expert and the author of Business Class, Jacqueline Whitmore.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

"We all know bad manners when we see them," Henry Alford observes at the beginning of his new book. But what, he asks, do good manners look like in our day and age? When someone answers their cell phone in the middle of dining with you, or runs you off the sidewalk with their doublewide stroller, or you enter a postapocalyptic public restroom, the long-revered wisdom of Emily Post can seem downright prehistoric. Alford embarks on a journey to find out how things might look if people were on their best behavior a tad more often.

Get rich, Chinese style How did Chinese people get all that bling? How did China get rich? And why do Chinese people seem so successful in business even outside Asia? The answers aren't often discussed in an honest and practical way. Chinese people will tell you that they're "smart" or "hardworking" or "lucky," while outsiders will tell you that it must be some kind of Asian mystery. This book is about why Chinese bosses hate hiring Chinese employees, why China's technically competent factories turn out shoddy products, and how it is that poor Chinese immigrants tend to do better in their ...

Having worked in a variety of large and small companies in both the US and Denmark, dual citizen Kay Xander Mellish knows a bit about the quirks of each country's business culture. In this audiobook, she offers tips for Danes who work with Americans, either as colleagues, customers, or suppliers. This entertaining, informative guide will make working with Americans pleasanter and more successful.

In our increasingly interconnected world, effective communication is the formula for success in any industry. Whether you’re speaking in public, writing an email, or navigating an important negotiation, how you present yourself through language is all-important in today's global business world. In How to Communicate Effectively with Anyone, Anywhere, two New York University professors reveal a new approach to global communication across key performance areas, including effective emailing, public speaking, and negotiation.

While Israel is a modern and largely secular country, it is one steeped in biblical history - a place where religion still plays an active role in public life. In 70 years, it has grown from a sparsely populated strip of land into a vigorous democracy and regional superpower. Often called the Startup Nation, Israel is a world leader in a number of high-tech industries. Its democratic institutions, despite political and social polarization in recent years, are among the most enlightened in the world.

In this modern, stress-filled time, people face many awkward situations: the dating scene with all its pitfalls; friends going through grief and loss; job difficulties and other personal problems; the woes of love, friendship, and profession. To avoid gaffes and goofs and other embarrassments, we need to bring our social I.Q. into the 21st century. This book defines manners and etiquette for how we live today and shows readers how to keep their mouths foot-free.

There's no denying that we live in a world full of instant gratification. As for emailing an employer to follow up on a recent job interview? Anticipate hearing back in several days, if not longer. With a slight adjustment to your outlook and timeframe, you can still soar through your job search with patience and positivity.

Silicon Valley expert and general counsel of Airbnb Robert Chesnut shows that companies that do not think seriously about a crucial element of corporate culture - integrity - are destined to fail. Chesnut offers a six-step process for leaders to foster and manage a culture of integrity at work. He explains the rationale and legal context for the ethics and practices and presents scenarios to illuminate the nuances of thinking deeply and objectively about workplace culture.

It's 1964 in the tiny town of Eastport, Maine, and Billie McCadie is bored to death. She's surrounded by dull people with more manners than sense, and no sign of the intrigue or romance that fills her beloved novels. That is, until an engagement ring and cryptic love letter turn up, addressed to 'Gertrude'. Until she meets yacht-club handsome Avery Webster. Until the unsettling phone calls and visits from a man in a fedora begin. Until she's one of the last people to see Gertrude alive . . . and the first to see her dead.

Contrary to popular belief, the business world is not that complicated. While every industry and every profession requires specific expertise, the truth is that the "business of business" is relatively simple. In Business Without the Bullsh*t, listeners will learn surprising but tried-and-true secrets about being an extraordinary boss, about coping with annoying coworkers, and navigating the thorny problems that recur in every workplace.

Do you feel out of your depth when setting objectives for your team? Ah, the annual ritual of objective-setting! Loved by so few, undertaken by so many. Do you get a slight knot in the pit of your stomach, just thinking about it? Most managers dread it because they're not 100 percent sure of what they're supposed to do. Promoted with little training, they're just supposed to know how to design objectives. Know how to develop soft skills. Sure it's easy, right? On top of that, there’s the niggling feeling that the process doesn’t make much of a difference.

What if you didn’t have to change everything in your career to change your life at work? There’s a fresh answer to help you make better career decisions without resorting to the drastic measures of changing careers, finding a new job, starting a business, or bowing to an early and unwanted retirement - and without settling or sacrificing your health, family life, and well-being. Darcy Eikenberg shares simple, practical ways to reset how you think, revise what you say, and rescue your career without quitting, feeling stuck, or changing everything in your life.

The Racial Revolution of 2020 pushed anti-racism to the forefront of the global conversation. For the first time in history, many companies have had to take an honest look at how little progress has been made in regard to racial equity in the workplace. The diversity, equity, and inclusion industry has been around for decades and strides have been made to create a more diverse workforce, however, more must be done to ensure that people of various backgrounds feel respected, valued, and included.

Delve into the rich traditions of Historic Base Ball in this comprehensive guide to America's pastime as it was played in the mid-19th century. This book offers enthusiasts an immersive look at the game before the advent of modern rules and equipment, featuring insights into period-specific uniforms, playing strategies, and the historical context that shaped these early games.

Studies have shown that 60% of male managers feel uncomfortable working one-on-one with their female colleagues. That's where The Man's Guide to Corporate Culture comes in. Heather Zumarraga, a business journalist who has spent much of her career in testosterone-filled work environments, wants to make sure that any male leader who wants to be part of the solution knows how to do it the right way. Heather provides you with logical solutions to complex gender issues and gives important, practical lessons for men and women alike.

We can get so distracted by things in life that we forget about what is seminally true. It is always about the fundamentals in work, life, sports, faith, and relationships. We can easily allow ourselves to become distracted by all kinds of things that really don't matter, and most of the time a return to the fundamentals brings us back into balance and peace in our lives.

On a scale of one to 10, how well can you control your temper on the phone? For me, I have moved from a two to a solid seven on most days. But I wasn’t always that way. It took a lot of practice and specific techniques to reach that point.

You're having dinner at the White House. You have 27 forks. Mom never told you about this. You need the facts. Fast. With this audio program, you can become an Instant Genius on the subject of etiquette in about an hour.