English Development

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world.

Baby-led weaning is the healthy, natural way to start your baby on solid foods - no stress, no fuss, no mush! Ten years ago, Baby-Led Weaning ended the myth that babies need to be spoon-fed purees. In fact, at about six months, most babies are ready to discover solid food for themselves. Today, baby-led weaning (BLW) is a global phenomenon - and this 10th anniversary edition of the definitive guide explains all its benefits.

Parents act as a mirror to show a child who she or he is. Throughout childhood there will be other mirrors, but children inevitably return to the reflection in that original mirror in order to determine their goodness, importance, and self-worth. In Healing Your Emotional Self, Beverly Engle offers her highly effective Mirror Therapy program to help you reject the distorted images your parents either intentionally or unintentionally projected onto you.

Where Emotional Intelligence (EQ) scratches the surface of emotional awareness, Your Journey to Being Yourself provides several advanced processes that go beyond elevating your EQ and self-awareness. Rooted in the latest neuroscience, psychology, and his own journey in overcoming his self-detachment, this cutting-edge Emotional Authenticity (EA) approach brings to light your never-explored internal emotional landscape to a depth and understanding that EQ does not offer.

Dondi Dahlin shows us that we are all born with individual rhythms that go beyond the influence of our genes and upbringing. The five elements originated in ancient Chinese medicine over 2,000 years ago - when scholars theorized that the universe is composed of five forces: water, wood, fire, earth, and metal. Understanding these elements helps us stay in balance physically, mentally, spiritually, and emotionally.

The best products can still lose in the marketplace. Why? They are beaten by stronger product marketing. Yet, product marketing is widely misunderstood. It includes segmenting and targeting customers, positioning products vs. alternatives, creating product collateral, and supporting sales teams. But great product marketing achieves much more: it identifies the best way to bring your product to market, accelerates your product's ability to penetrate markets over time, shapes what the world thinks about your product and your category, and inspires customers to tell your product's story.

In The Vaccine-Friendly Plan, Paul Thomas, MD, presents his proven approach to building immunity: a new protocol that limits a child's exposure to aluminum, mercury, and other neurotoxins while building overall good health.

Stephen R. Covey's book, The 7 Habits of Highly Effective People, has been a top seller for the simple reason that it ignores trends and pop psychology for proven principles of fairness, integrity, honesty, and human dignity. Celebrating its 15th year of helping people solve personal and professional problems, this special anniversary edition includes a new foreword and afterword written by Covey that explore whether the 7 Habits are still relevant and answer some of the most common questions he has received over the past 15 years.

We're in a bad mood epidemic, but Julia Ross shows you how to rediscover your emotional well-being naturally.

For nearly 20 years, sleep-deprived Americans have found natural, drug-free relief from insomnia with the help of Dr. Gregg D. Jacobs' Say Good Night to Insomnia. In this updated edition, Jacobs surveys the limitations and dangers of the new generation of sleeping pills, dispels misleading and confusing claims about sleep and health, and shares cutting-edge research on insomnia that proves his approach is more effective than sleeping pills.

The simple truth is that PTSD can be extremely debilitating - not just for the person who has experienced trauma firsthand, but for their partners, as well. And while there are many books written for those suffering from PTSD, there are few written for the people who love them. In Loving Someone with PTSD, renowned trauma expert Aphrodite Matsakis presents concrete skills and strategies for the partners of those with PTSD.

Today's parents are constantly pressured to be perfect. But in striving to do everything right, we risk missing what children really need for lifelong emotional security. Now the simple, powerful "Circle of Security" parenting strategies that Kent Hoffman, Glen Cooper, and Bert Powell have taught thousands of families are available in self-help form for the first time. Filled with vivid stories and unique practical tools, this book puts the keys to healthy attachment within everyone's reach - self-understanding, flexibility, and the willingness to make and learn from mistakes.

Author Vitale Buford spent nearly three decades of her life in the web of perfection. She was praised for being an "easy child", "pretty", and "self-motivated", so that's what she tried to be. Her need for perfection and outside success was coupled with her body-image obsession. It was also a distraction from the pain of abandonment and loneliness she experienced in her childhood. When she tied her self-worth to her external success and her appearance, her addiction to perfection was born.

Left as a newborn in a box outside Stoke City Football ground, her grandparents took her into their home. But instead of finding a sanctuary, Nicky was subjected to horrific sexual abuse throughout her childhood. In 1951, when Nicky was six years old, her glamorous-looking estranged mother arrived on the doorstep to 'rescue' her. But Nicky's hopes of a safe and loving family were very soon smashed, and her world became darker still.

In this collection of Jeff Bezos' writings - his unique and strikingly original annual shareholder letters, plus numerous speeches and interviews that provide insight into his background, his work, and the evolution of his ideas - you'll gain an insider's view of the why and how of his success. Spanning a range of topics across business and public policy, from innovation and customer obsession to climate change and outer space, this book provides a rare glimpse into how Bezos thinks about the world and where the future might take us.

Have you ever wanted to be happier and more at peace with yourself and the world around you, but felt that it wasn’t in the stars? Well, now it is. From the beloved astrologer and bestselling author Valerie Tejeda comes an uplifting, life-changing production that offers a cosmic roadmap to living a more joyful and harmonious existence.

Discover a way to end constant power struggles with your defiant, oppositional, "impossible" five-to-12-year-old, with the help of leading child psychologist Russell A. Barkley. Dr. Barkley's approach is research based, practical, and doable - and leads to lasting behavior change. Vivid, realistic stories illustrate what the techniques look like in action. Thoroughly revised to include the latest resources and 15 years' worth of research advances, the second edition also reflects Dr. Barkley's ongoing experiences with parents and kids.

Great communication skills can make all the difference in your personal and professional life, but for those who tend to get a bit tongue-tied under pressure or just have a hard time asserting themselves, voicing thoughts coherently and confidently can be difficult. Author Elizabeth Kuhnke takes the intimidation out of communication by sharing her top tips for successful communication in any situation. Find out how to listen actively, establish rapport, communicate with credibility, manage communication in difficult situations, and converse with ease using modern technology - and lots more.

This best-selling book by Haddon Robinson, considered by many to be the "teacher of preachers", has sold over 300,000 copies and is a contemporary classic in the field. It offers students, pastors, and Bible teachers expert guidance in the development and delivery of expository sermons. This new edition has been updated throughout and includes helpful exercises.