Difficult Relationships

Your workday is filled with them - people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.

For all of Emory's life she's been told who she is. In town she's the rich one—the great-great-granddaughter of the mill's founder. At school she's hot Maddie Ward's younger sister. And at home, she's the good one, her stoner older brother Joey's babysitter. Everything was turned on its head, though, when she and Joey were in the car accident that killed Candy MontClaire. The car accident that revealed just how bad Joey's drug habit was.

In Getting Past No, William Ury of Harvard Law School’s Program on Negotiation and author of Possible, offers a proven breakthrough strategy for turning adversaries into negotiating partners.

Eden was always good at being good. Starting high school didn’t change who she was. But the night her brother’s best friend rapes her, Eden’s world capsizes. What was once simple, is now complex. What Eden once loved—who she once loved—she now hates. What she thought she knew to be true, is now lies. Nothing makes sense anymore, and she knows she’s supposed to tell someone what happened but she can’t. So she buries it instead. And she buries the way she used to be.

Clay Jensen returns home from school to find a strange package with his name on it lying on his porch. Inside he discovers several cassette tapes recorded by Hannah Baker, his classmate and crush, who committed suicide two weeks earlier. Hannah's voice explains that there are 13 reasons she decided to end her life. Clay is one of them. If he listens, he'll find out why.

In divorce and co-parenting, not only do parents need to deal with their own emotions, they may be faced with a daily barrage of hostile calls, texts, social media blasts, and/or emails. How can you regain a sense of control and peace for your own sake and for the kids? For more than a decade, the BIFF method of responding to hostile and misinforming conversation has been used by thousands of people. This book can help you reduce conflict and regain your sanity by teaching what to write, and what to ignore.

Jazz is a likable teenager. But he's also the son of a (now incarcerated) infamous serial killer, and "Dear Old Dad" has taught Jazz everything he knows. But what Jazz doesn't know is whether or not he is destined to follow in his father's footsteps. He knows he has urges, but he also knows that he has a conscience, that he can follow his own path. And so, in an effort to right his father's wrongs, Jazz decides to help the police (although they don't know it yet) hunt down "The Impressionist" - a new serial killer in town.

This book will teach you how to deal with core issues that have been caused or multiplied by manipulative people in your life. You will learn how to stop being so vulnerable to being controlled emotionally and mentally. You will also learn how to recover from any past issues that might still be affecting you to this day. This book will include: *How to spot a controlling person *How to recognize subtle signs of controlling behavior *What makes you vulnerable to being controlled *How to stop being so vulnerable to manipulation and control *The motives of controlling people *How to take back ...

Amsterdam, 1943. Hanneke spends her days procuring and delivering sought-after black market goods to paying customers, her nights hiding the true nature of her work from her concerned parents, and every waking moment mourning her boyfriend, who was killed on the Dutch front lines when the Germans invaded. She likes to think of her illegal work as a small act of rebellion.

Get Insight and Understanding! Sometimes we just need a bit more. We just need some things explained. This book does just that. You’ll get insights and Understandings of that which no one ever explains, because they also don’t really know. Or they won’t take the time to go through it all in detail with you, and as you need, if they do. Or in language you can connect to. In this well-written book you’ll find much to connect to, think over, and think through. Articles conversations, stories, interactions, all dealing with the core theme of understanding self and others in one way or ...

The best news on the planet is that your mother doesn't have to change in order for you to be happy. In fact, author Karen C.L. Anderson will take it a step further and say your mother doesn't have to change in order for you to be free, peaceful, contented, and joyful. You can emotionally separate without guilt: Inspired by her own journey, Anderson's Difficult Mothers, Adult Daughters shows women how to emotionally separate from their mothers without guilt and anxiety so they can finally create a life based on their own values, desires, needs, and preferences.

When 17-year-old Iranian American Kamran Smith learns that his brother has been labeled a terrorist, he knows something isn't right. In a race against time, it is up to Kamran to prove his brother's innocence, even as the country has turned against him and his family. With the help of a ragtag team of underground intelligence professionals, Kamran must piece together the clues and the codes that will save his brother's life - and save his country from possibly the largest terrorist attack since 9/11.

The Shadow Club doesn't exist anymore. The group of second-best kids used to play anonymous practical jokes on their rivals, until things spiraled out of control. Now Jared and the ex-Shadow Club members are having a hard time shaking their reputation. And when the new golden boy at school is the victim of a series of nasty pranks, everyone's convinced Jared is to blame. Determined to prove his innocence, Jared soon becomes wrapped up in a nightmare worse than anything the Shadow Club ever caused.

Are you living in chaos because you keep putting off important tasks until the last minute? Do you feel disorganized at home and at work? Are you experiencing feelings of anxiety, frustration, and helplessness because of all your unfinished projects? If so, it's time to break the procrastination habit and rewire your difficult work habits.

It Had to Be You unveils the secrets behind the hot and sultry summer that a love triangle begins, why Serena really fled for boarding school, and how the legendary Gossip Girl column began.The prequel will undo some of the myths created in the eleven previous novels, so don't believe everything you've read thus far. After all, this is Gossip Girl.

Toxic Sons- and Daughters-in-Law helps expose the harmful attitudes and actions of a difficult son- or daughter-in-law and calls for biblical repentance and change. Untangling the destructive and dysfunctional nature of their abusive behavior will help parents manage the painful process of rejection, manipulation, and anger. Practical counsel throughout the book will guide parents through the minefield of emotions to a God-glorifying conclusion and a lifestyle marked by application of biblical principles.

Miranda's disbelief turns to fear in a split second when a meteor knocks the Moon closer to the Earth. How should her family prepare for the future when worldwide tsunamis wipe out the coasts, earthquakes rock the continents, and volcanic ash blocks out the sun?

A cannon. A strap. Or, you can call it a gun. That's what 15-year-old Will has shoved in the back waistband of his jeans. See, his brother Shawn was just murdered. And Will knows the rules. No crying. No snitching. Revenge. That's where Will's now heading, with that gun shoved in the back waistband of his jeans, the gun that was his brother's gun. He gets on the elevator, seventh floor, stoked. He knows who he's after. Or does he?

The handsome son of wealthy parents, Connor has everything anyone could want...except his family's love and affection. Jailed for years after killing his mother's child-molesting boyfriend, Tony is confused about his sexuality. Manic-depressive Vanessa cuts herself. All three stories intertwine in a brutally honest story about pain and resilience.

"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.