Difficult Relationships

Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.

Lo mejor del ser humano es que es capaz de reconocer sus errores y corregirse. Una persona difícil puede volverse dócil, pues todos estamos dotados de la capacidad de reconocer nuestros actos y de modificarlos para mejor. La doctora Ruthe, en este audiolibro, consigue tocar el corazón del oyente, con enseñanzas que enriquecen el arte de relacionarse bien. Ruthe Rocha Pombo, paranaense, profesora, abogada, escritora, conferencista.

For Lena, the upcoming year is going to be epic—one of opportunities and chances. Until one choice, one moment, destroys everything. Now Lena isn't looking forward to tomorrow. Not when friend time may never be the same. Not when college applications feel all but impossible. Not when Sebastian might never forgive her for what happened. For what she let happen. With the guilt growing each day, Lena knows that her only hope is to move on. But how can she move on when her and her friends' entire existences have been redefined? How can she move on when tomorrow isn't even guaranteed?

Lauren DeStefano’s Wither was called a “thought-provoking debut, reminiscent of The Handmaid’s Tale” by Kirkus Reviews. Its chilling follow-up, Fever, continues 16-year-old Rhine’s tale - set in a dark future in which men and women die by age 25, and young girls are sold into marriage to keep the population growing. Rhine has finally escaped her marriage. But what hope can the outside world offer when death looms ever closer?

In 1935, 10-year-old Alex Maki from Bainbridge Island, Washington, is disgusted when he’s forced to become pen pals with Charlie Lévy of Paris, France - a girl. He thought she was a boy. In spite of Alex’s reluctance, their letters continue to fly across the Atlantic - and along with them, the shared hopes and dreams of friendship. Until the Japanese attack on Pearl Harbor and the growing Nazi persecution of Jews force them to confront the darkest aspects of human nature.

Seventeen-year-old Abby Turner's summer isn't going the way she'd planned. She has a not-so-secret but definitely unrequited crush on her best friend, Cooper. She hasn't been able to manage her mother's growing issues with anxiety. And now she's been rejected from an art show because her work "has no heart". So when she gets another opportunity to show her paintings, Abby isn't going to take any chances. Which is where the list comes in. Abby gives herself one month to do 10 things, ranging from face a fear (three) to learn a stranger's story (five) to fall in love (eight).

Charlie Bucktin, a bookish 13 year old, is startled one summer night by an urgent knock on his bedroom window. His visitor is Jasper Jones, an outcast in their small mining town, and he has come to ask for Charlie's help. Terribly afraid but desperate to impress, Charlie follows him into the night. Jasper takes him to his secret glade, where Charlie witnesses Jasper's horrible discovery. With his secret like a brick in his belly, Charlie is pushed and pulled by a town closing in on itself in fear and suspicion.

Cash Carter is the young, world famous lead actor of the hit television show Wiz Kids. When four fans jokingly invite him on a cross-country road trip, they are shocked that he actually takes them up on it. Chased by paparazzi and hounded by reporters, this unlikely crew takes off on a journey of a lifetime - but along the way they discover that the star they love has deep secrets he's been keeping. What they come to learn about the life of the mysterious person they thought they knew will teach them about the power of empathy and the unbreakable bond of true friendship.

When Vicky Cruz wakes up in the Lakeview Hospital Mental Disorders ward, she knows one thing: She can't even commit suicide right. But for once, a mistake works out well for her, as she meets Mona, the live wire; Gabriel, the saint; E. M., always angry; and Dr. Desai, a quiet force. With stories and honesty, kindness and hard work, they push her to reconsider her life before Lakeview and offer her an acceptance she's never had.

It sucks being with Grandpa in this new town. It sucks that they left the old place without finding Rosco. Travis doesn’t want to do anything, especially try to get by in his classes, which never seems possible, anyway. He’s a Bluefish - stupid, angry, alone. Then, suddenly, there’s a girl. Velveeta. She’s up in his face and she’s not backing down. She is as loud as he is quiet, as outgoing as he is shut in. She’s pretty, in a funky, scarf-wearing sort of way, and she’s smart - way smart - smart enough to figure out that Travis has a secret.

High school quarterback and town golden boy Brady used to be the best of friends with Willa - she even had a crush on him when they were kids. But that's all changed now: Her life choices have made her a different person from the girl he used to know. Gunner used to be friends with Willa and Brady, too. He, too, is larger than life and a high school football star - not to mention that his family basically owns the town of Lawton. He loves his life and doesn't care about anyone except himself. But Willa is the exception.

Ever since Esther Solar's grandfather was cursed by Death, everyone in her family has been doomed to suffer one great fear in their lifetime. Esther's father is agoraphobic and hasn't left the basement in six years, her twin brother can't be in the dark without a light on, and her mother is terrified of bad luck. The Solars are consumed by their fears and, according to the legend of the curse, destined to die from them. Esther doesn't know what her great fear is yet (nor does she want to), a feat achieved by avoiding pretty much everything.

Communication is a very important aspect of life. We use it for a large portion of our daily activities and without it nobody gets very far in life. It's like the moment you visit a foreign country. When you don't know the language and everything seems alien and unknown, you begin to appreciate your native language. Communication requires our daily practice & development as it falls into our careers, our relationships, our financial lives, and our very happiness.

An anxiety disorder disrupts 14-year-old Audrey’s daily life. She has been making slow but steady progress with Dr. Sarah, but when Audrey meets Linus, her brother’s gaming teammate, she is energized. She connects with him. Audrey can talk through her fears with Linus in a way she’s never been able to do with anyone before. As their friendship deepens and her recovery gains momentum, a sweet romantic connection develops, one that helps not just Audrey but also her entire family.

Sixteen-year-old Sana Kiyohara has too many secrets. Some are small, like how it bothers her when her friends don't invite her to parties. Some are big, like the fact that her father may be having an affair. And then there's the one that she can barely even admit to herself - the one about how she might have a crush on her best friend. When Sana and her family move to California, she begins to wonder if it's finally time for some honesty, especially after she meets Jamie Ramirez.

Alisa has spent the past five thousand years as a vampire, living alone and fighting for survival. In her loneliness, Alisa cannot resist bringing Teria, a descendant of her human family, into her life. But Alisa is surrounded by death and destruction, and just by knowing Alisa, Teri's life is at risk. Alisa's guilt grows when she becomes involved in a dangerous conspiracy. A top-secret group knows Alisa's secret and will stop at nothing to use her powers for their cause.

Brooklyn Stevens sits in a pool of her own blood, tied up and gagged. No one outside of these dank basement walls knows she’s here. No one can hear her scream. A terrifying tale in the tradition of Carrie and The Exorcist.

Late on a hot summer night in the tail end of 1965, Charlie Bucktin, a precocious and bookish boy of 13, is startled by an urgent knock on the window of his sleep-out. His visitor is Jasper Jones, an outcast in the regional mining town of Corrigan. Rebellious, mixed-race, and solitary, Jasper is a distant figure of danger and intrigue for Charlie. So when Jasper begs for his help, Charlie eagerly steals into the night by his side, terribly afraid but desperate to impress. Jasper takes him through town and to his secret glade in the bush, and it's here that Charlie bears witness to Jasper's horrible discovery....

Low broke Cage’s heart by getting with Marcus in Because of Low. Cage went into a tailspin that ended in a DUI. In order to salvage his baseball scholarship - the one thing he truly valued besides Low - Cage must take a summer job. At a farm. Away from Sea Breeze. With lots of cows, but no hot girls. Maybe that’s what Cage needs to get back on track. But wait - there’s that hostile daughter of the farm boss. She’s pretty and occasionally sweet, and there seems to be a lot of sadness and mystery behind her anger.

New kid Jake Garrett seems to have it all figured out. He's a star athlete, he hosts the best parties, and every girl in school wants to date him. But who is Jake Garrett, really? And why has he gone to all the trouble to reinvent himself?

Gordon Korman's brilliant and intense writing and cutting edge dialogue quickly draw listeners into the adolescent struggle of popularity and acceptance.