Customer Success

In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.

The Bicycle Book takes you on two intertwining paths. One is the author’s fond oftentimes funny tale of being a newbie paperboy at the tender age of 12. Adventures in customer relations become lifetime lessons thanks to Steve’s quirky, brilliantly pedagogical dad, a top advertising executive given to Socratic Q&A dialoguing and mealtime family seminars.

Do you feel as though you’re doing everything right to provide for your family but sense a growing distance between you and those you love the most? According to entrepreneur Louis Upkins, you may be doing all the right things, but in the wrong order. Using a simple customer service principle, you can learn how to be just as successful at home as you are at work. Fulfill your calling as a parent and spouse by doing what you do so well at work.

This isn't your average restaurant business book. Burns fearlessly dives headfirst into the brutal truth of what's been holding restaurants back from greatness. No more sugar-coating or industry double-speak–it's time for a savage wake-up call!

Immerse yourself in the captivating world of customer retention and loyalty with this power-packed eBook, "Cultivating Customer Loyalty". This book navigates through the essentials of creating a loyal customer base, which is the key to a successful and sustainable business. Step into the first chapter to understand the intricacies of a promising yet complex industry, the Ginseng Business, and the role it plays in global commerce. This chapter provides analytical insights about this unique industry and provides direction for businesses operating in this or similar markets. Our next leg of ...

Launching your dream business from scratch doesn’t have to be intimidating. Starting your own successful business is more achievable than you think. You just need the right guide. That’s where “How to Start Your Own Business” comes in. This comprehensive guide serves as your launch pad to make your entrepreneurial dream a reality.

Dive into the captivating world of trendspotting with this profound new eBook, "Trendspotting". Let's embark on an enlightening journey that reveals every secret corner of the exciting and ever-evolving hobby store market. This cutting-edge eBook is designed for those with a curiosity and passion for understanding market trends and leveraging them for success. "Trendspotting" opens with a comprehensive understanding of the hobby store market. The book highlights the evolution of this unique market, key players, current trends, and potential future shifts. After mastering the basics, we ...

You've probably already realized that storytelling is ubiquitous today and that it's hard to imagine marketing without it. In this guide, you will first get an overview of what storytelling actually is and why it is an important part of a successful marketing strategy. In addition, you will learn in the theory section how a classic story is structured, to what extent this structure can be integrated into business practice and what alternatives there are.

Introducing "The Beginner's Guide to Starting Your Own Chimney Sweeping Business" - the definitive manual that will transform your entrepreneurial dreams into a successful and eco-friendly reality! Have you ever considered starting your own niche business that combines vintage charm with modern appeal? Look no further – this comprehensive guide will walk you through the exciting process of establishing an eco-friendly chimney sweeping business step-by-step. With 39 informative chapters, this guide will not only teach you about the ins and outs of the chimney sweeping industry but also ...

Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.

Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.

In today’s digital era, advertising is evolving at an unprecedented pace. What once relied on traditional media buying and gut-driven marketing strategies has become a sophisticated, data-driven discipline powered by artificial intelligence (AI). The advertising landscape is no longer just about placing the right ad in front of the right audience—it’s about doing so with precision, automation, and predictive intelligence. Mastering Media Buying & AI Advertising Revolution guides marketers, media buyers, and business owners who want to stay ahead in this fast-changing environment. This...

Negotiation is the middle ground between capitulation and stonewalling, a back and forth between two parties trying to reach agreement. If a price or other term is nonnegotiable, there is no give and take, just "take it or leave it". You may think you are negotiating, but if the other side isn't playing, you aren't either. Regardless of the industry, situation, or product, the two most common mistakes negotiators make are: 1. They give ground too easily, and 2. They get nothing in return.

Customers are speaking loud and clear through a myriad of mediums. Evidence shows that customers will no longer stand for the hurried and complacent service that has become the norm. They are looking for a positive, memorable experience. Organizations that provide that level of service will earn their loyalty. Customers base their decisions on nothing more than a positive or negative review of your product and/or service. Pay Attention! paves the way.

The world of marketing is undergoing major change. Sophisticated algorithms can test billions of marketing messages and measure results, and shift the weight of campaigns - all in real time. What’s next? A complete transformation of marketing as we know it, where machines themselves design and implement customized advertising tactics at virtually every point of digital contact.

Embark on an extraordinary journey into the vibrant world of health and entrepreneurship with "The Microgreen Market Blueprint" – your comprehensive guide to mastering the thriving microgreen business from seed to success. Discover the fertile ground of opportunity as Chapter 1 immerses you into the expanding universe of microgreens and their burgeoning role in the food industry. Grasp the full potential of these tiny greens as you explore their unique selling proposition and carve a niche in the health-conscious market. Advance past the fundamentals with Chapter 2, where crafting a ...

The comprehensive guide to customer service for the 21st century. Even the most successful companies need their customers happy and coming back for more. Whether you’re just starting your business and want to lock up great customer service procedures or you’re an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.

Do you know a person who just seems to “have it all” when it comes to closing sales deals? What is it about that person that makes them wealthy? In this program, best-selling author Chris Widener outlines the tools to gain trust, build respect, develop admiration and create loyalty with everyone you meet. Chris has used these skills to build a successful speaking career, which has led to him sharing the stage with US Presidents, NFL players and being asked to speak at Harvard Business School.

Nick Mehta and Robin Van Lieshout deliver an actionable playbook on how to cultivate meaningful communities that fuel quantifiable business growth. In the book, you'll learn how to capitalize on this new growth strategy to scale your company and develop excitement around your products and your firm. The authors outline the ten foundational Laws of Community, explaining why community development does not need to be expensive and how to integrate community in the heart of your customer journey.