Customer Success

Want to turn prospects into paying clients? If your answer is "Yes," then this book is for you! When prospects choose to do business with you, they need to feel confident that they are making a buying decision they won't regret. Whether or not your reputation precedes you, your organization can benefit from providing case studies to your prospects. Case studies will help you convey your organization's specialties and unique capabilities. Case studies work to bridge the gap for reluctant prospects. They provide some guidelines for how a business relationship with your organization works, ...

Today, the pace of change is so great that no company can afford to wait to respond to new developments. You need nimble and creative problem solving, and the most intelligent and efficient decision-making doesn't come from the top - it comes from your employees on the frontlines who interact with customers and have the ability to see and respond to the shifting landscape before anyone else.

Every successful salon owner understands that top-notch service is critical to business profitability and longevity. In this new edition of Ready, Set, Go! Beauty Book series, we show you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service – what customers want, deserve and expect – and how to win customer loyalty by delivering the ultimate customer experience. It Starts with the Greeting It Continues Throughout the Visit Salon Talk Dealing With and Resolving Conflict How to Say No In today’s ...

Are you a solopreneur or a small to mid-sized business owner struggling to compete with bigger competitors? The secret to leveling the playing field lies in building a passionate community of superfans—loyal advocates who will champion your brand for free.

Every successful salon owner understands that top-notch service is critical to business profitability and longevity. In this new edition of Ready, Set, Go! Beauty Book series, we show you how to differentiate your business by providing 5-star service. We help you understand the fundamentals and true meaning of customer service – what customers want, deserve and expect – and how to win customer loyalty by delivering the ultimate customer experience. Branding your Salon Contacting Your Customers Marketing Your Salon Online VIP Service Only Starts with Their Name Keeping Clients for Life ...

In The Human Principle: Service, Connection, and Success in Business, you will discover how to build a successful business by focusing on what truly matters—people. In a world often consumed by transactions and numbers, this book brings the focus back to the core of business: genuine human relationships. You will explore three key principles: a respectful and principled attitude, a service-first mindset, and the art of forming real connections.

This book will make you understand the need to start your own business as an entrepreneur and not forget all the benefits that come along with it. The essence of starting up a business is been shown from the flexibility to be your best. Pursuing your passion, how you can call the shots and set your own deadlines, the more spare time you enjoy and many more. We know a lot of people believe starting a business is a mysterious process as they know they want to start a business but they don’t know the first steps to take. You will find out how to get an idea for a business- how you figure out...

Like the ocean, the marketplace constantly changes and today's cresting reward becomes tomorrow's crashing risk. Before you venture out, take a lesson from the experts: big wave surfers. Like successful entrepreneurs, they rely on preparation, passion, and persistence - and they relish a challenge. So it's no surprise that countless surfers have pioneered products and launched thriving businesses (GoPro cameras, O'Neil, Reef, Quicksilver).

Quality service impacts sales and returns positively. This book teaches how to be successful and profitable in your business by offering exceptional customer service, and it also explains thе main rеаѕоn whу mаnу ѕuссеѕѕful соmраniеѕ make excellent customer service аn imроrtаnt еlеmеnt in thеir agenda. What you’ll learn in this book will work great for business owners, entrepreneurs, and training of customer service specialists.

Turn Clicks into Cash: Your 10-Step Blueprint to Financial Freedom Affiliate marketing is one of the most powerful and proven ways to generate online income—but only if you know how to do it right. The IW$ Guide to Affiliate Marketing: Your 10-Step Blueprint to Build a Profitable Online Income gives you everything you need to start, grow, and scale a thriving affiliate business—without guesswork, confusion, or wasted effort. Brought to you by International Wealth Success (IW$)—a trusted leader in financial independence since 1966—this comprehensive guide lays out a clear, actionable...

Do you find it hard to get good service when you call an 800 number? Written with humor and honesty, this audiobook explains what's happening on the other end of the line. But it also offers solutions. The author appeals not only to customer service representatives (CSRs) but also to anyone who works with people. He shows how even the most mundane job can become an adventure if you practice the Three-Way CSR Conversation and let God serve others through you.

From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad - and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the kind of business you're really in.

Learn how to mix up your own version of customer service success, how to define, match, and exceed your customer's expectations, how to reinforce and reward the behaviors you want repeated, and more.

People often debate whether Agile and Lean are the same or different. This audiobook is made to introduce you to the core values and principles of both Agile and Lean methodologies and will hopefully answer some of the common questions about them.

From the best-selling authors of The Power of Visual Storytelling comes the highly anticipated follow-up, The Laws of Brand Storytelling - the definitive, quick rulebook for how to use the power of storytelling to win over customers' hearts, minds, and long-term loyalty.

In today’s crowded market, capturing attention is no longer enough—you need to captivate, connect, and convert. The secret to achieving this lies in the power of storytelling. Once Upon A Brand: The Business of Storytelling reveals how founders, marketers, sales teams, and product leaders can use storytelling to transform their content, campaigns, and customer interactions. Bestselling author and business strategist Jon Smith shares his expertise on how stories can breathe life into your brand, turning ordinary messaging into unforgettable narratives that engage audiences and build ...

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.

Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.

Laws are broken. Rules get bent. AXIOMS [ak-see-uhms] –noun 1. statements or propositions that are regarded as being established, accepted, or self-evidently true 2. the sublime and intrinsic facts of a subject that form the foundational underpinnings upon which one can build unbounded and limitless success. The Premiere Book in the Exciting New Line! The AXIOMS of Marketing are Marketing Effectiveness Is Not Subjective Likeability ‡ Effectiveness High Accuracy = High Results Lead Quality = 1/Lead Quantity Knowledge Is Finite Emotion > Facts In The AXIOMS of Marketing, you have 6 ...

When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.