Customer Strategy

What if the secret to your brand’s success lies in the most timeless and enchanting language of all—love? In Love Lessons in Marketing, you’re invited to step into a world where the magic of romance can transform your brand’s journey, forging deeper, more meaningful connections with your customers. From the sizzling tension of "Enemies to Lovers" to the destined pull of "Fated Mates," this book serves as your guide to harnessing the emotional power of romance and infusing it into your marketing strategies. Whether you’re an entrepreneur, a seasoned marketer, or a brand strategist,...

If you want to stand out from the crowd, develop a clear and consistent brand voice, and ultimately build a fruitful business - listen to your brand. Stop Listening to the Customer offers insights into how consumers are driving homogeneity in brands and shares the proven strategies you can implement to amplify your own position in the world.

Deliver Service That Feels Like Magic (Even Without a Five-Star Budget) The Hospitality Mindset isn’t a book about better customer service—it’s a blueprint for unforgettable client experiences that create loyalty, spark referrals, and make your business impossible to ignore. Drawing on the behind-the-scenes brilliance of world-class hotels, airlines, and restaurants, Kevin Shirley reveals the small but mighty principles that transform everyday business interactions into emotional moments worth remembering—and sharing. Whether you're a solopreneur, coach, consultant, or creative, ...

In this value-packed book, you’ll acquire a treasure trove of incredible wisdom for your RELATIONSHIPS to thrive, for your CHARACTER and reputation to become more trustworthy and exceptional, for your influence and impact to grow, and even how to journey through trials, crises, sickness, and grief and come out on the other side – fully alive and victorious, instead of defeated, resentful and bitter. DIVINELY DESIGNED is a book for you if you‘re tired of the status quo, you’re done with living life below your GOD-given destiny, and you want to grow in FAITH, hope, wisdom and love. ...

This is Stephan Liozu’s fifteenth book on value and pricing management. It offers a deep dive into value-based pricing methodology, focusing on what it takes to successfully conduct value-based pricing transformations and large-scale initiatives. Stephan shares his extensive knowledge and the lessons he has accumulated over 15 years of work, study, and writing on this topic. Having worked on a dozen value-based pricing transformations, he presents 12 crucial lessons that can help pricing leaders and practitioners design and execute value-based pricing more effectively. This book follows ...

Innovation expert Marion Debruyne explains how to become an outside-in organization by constantly connecting with the market to anticipate changes, converting customer insights into actionable change and collaborating with others where their own capabilities fall short. Packed with real world examples from leading global companies, Customer Innovation provides the framework needed to shift from a product-oriented to a solutions-oriented focus and from a transaction-based to a co-creation-based customer relationship.

Almost every business depends on its customers, and yours is probably no different. Without the customer, there is no order, and without the order, there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence.

What's the secret to wowing your customers while maintaining a loyal and dedicated workforce? Drawing upon time-tested strategies that have propelled Enterprise, the nation's number-one car-rental company, from a single location in St. Louis to a $9-billion global powerhouse, noted business author Kirk Kazanjian reveals how your company can consistently outperform and outsmart the competition.

There are so many hidden factors that influence the decisions your customers make, and it has little to do with the facts of your brand or the products you sell. They know they like a product or brand. They know that one service feels like a better value than another. They know that what you sell isn't a good fit, and they should head over to your competitor. But they usually don't know why they feel that way. They feel it, and that's good enough. This is where most companies miss the mark, deciding to throw all of their time, energy, and focus into conversion rate optimization to boost ...

Are you ready to unlock the power of AI for content creation? With AI technology, you can generate compelling blog posts, captivating social media content, persuasive sales copy, and more – all while saving time and boosting your ROI. In "AI Content Marketing: Learn How to Generate Leads, Engage Customers, and Boost Your Business ROI", you'll master the essentials of AI content creation, including: Choosing the right AI writing tools for your needs (ChatGPT, Claude, Google Gemini, and more!) Partnering with AI for idea generation, compelling copy, and efficient editing. Tailoring content ...

Unified Marketing Strategy was written to help business owners build successful systems within their organization. It will help CEOs instruct and follow up with the C-level executives on big picture initiatives to further build their organizations. It will also help marketing and advertising professionals further develop their media planning. Unified Marketing Strategy will explain how to bridge all customer experience touchpoints from advertising to sales, to operations and post-sale follow up.

The most common complaint Bill Stinnett hears from his corporate clients is that would-be vendors and suppliers "just don't understand our business" In Think Like Your Customer, Stinnett explains why the key to landing corporate customers is to learn to think about the things executives and business owners think about and understand how they make complex buying decisions.

Tom Peters, the international best-selling author of In Search of Excellence, which has sold over one million copies, concludes his 15 definitive rules on professional excellence and why, today, they are more important than ever. The Excellence Dividend is a critical new book from one of today's leading visionaries in business. This year's winner of the Thinkers 50 Lifetime Achievement Award and the CEO Reads Lifetime Contribution to the Business Book Industry Award, Tom Peters is one of the world's most revered management gurus and global business thinkers.

“5 Ways to Boost Online Presence & Attract Customers Today” is a no‑fluff playbook for resource‑strapped entrepreneurs who need results before their coffee gets cold. After a whip‑smart introduction that shames “maybe later” procrastination, author Tom Brooks distills digital success into five non‑negotiables. Brooks reminds readers that every 60 seconds 6 million people shop online and a competitor wins because their site loaded 0.8 seconds faster. Chapter 1 fixes the foundation—site speed, mobile‑first layouts, Google Core Web Vitals, and crystal‑clear value ...

Are you one of the 16 million Americans working as a sales professional? Are you a small business owner, consultant, doctor, lawyer, or other business professional who must sell your services and promote your credibility to succeed? If so, you need practical, easy-to-apply information on the art of effective selling and sales communication—whether selling to difficult customers or selling to interested, decisive buyers. In From Contact to Contract, you’ll learn to master specific steps that help you: Structure your sales conversation to keep it moving toward your sales goal Use ...

Most organizations have the same weakness. There is a gap between their careful plans and what happens at the point where the sales force meets the customer. In his 25 years combating profit-killers for Fortune 500 companies, Gregg Crawford has seen this again and again. Companies have almost everything they need to succeed. All that's missing is one final connection: the last link.

Every year, managers at companies large and small are finding it harder to compete with the likes of Google and Amazon, who are stealing their customers and cornering every conceivable market and service. There is, however, a way for companies to survive - and win - in this era of digital behemoths. Choose Your Customer is a powerful customer-targeted guide that can help managers level the playing field against their biggest competitors.

“One of the most significant marketing books I’ve ever read.” Scott Hogle, President, iHeart Media and author of the bestseller Persuade Increasing conversion rates for digital marketing campaigns is an increasingly complex task. Conversion Marketing is written to help cut through the complexity of your marketing stack and provide clear answers to what type of campaigns to run for your business. Whether you are planning B2B campaigns, B2C, mobile app engagement, or social media strategy, Conversion Marketing clearly lays out the top twenty-four promotional tools that convert audiences...

Alignment is the one thing you’ll find at the heart of every successful relationship, team, and organization in the world. When developed and leveraged, alignment can create the foundation for unparalleled product success. As the internet continues to enable, encourage, and demand that leaders say yes to digital product transformation, now is the time for Alignment. This book provides industry insight into why alignment is so critical to the success of digital products and business transformation. Drawn from dozens of interviews, plus thousands of hours of research and first-hand ...

The Customer Prevention Culture will prompt leaders to think differently about their businesses by challenging their views of company culture and the resulting effects on customer experience. When the culture of commerce and the sales engine are embraced, it's game over for the competition!