Customer Strategy

Deliver Service That Feels Like Magic (Even Without a Five-Star Budget) The Hospitality Mindset isn’t a book about better customer service—it’s a blueprint for unforgettable client experiences that create loyalty, spark referrals, and make your business impossible to ignore. Drawing on the behind-the-scenes brilliance of world-class hotels, airlines, and restaurants, Kevin Shirley reveals the small but mighty principles that transform everyday business interactions into emotional moments worth remembering—and sharing. Whether you're a solopreneur, coach, consultant, or creative, ...

As we are constantly on our electronic devices, we have come to distrust curated media and traditional PR. Stephen Denny and Paul Leinberger have found that people now want to make their own decisions based on raw footage, real-time updates, and unfiltered livestreams. How, then, do marketing executives and others gain consumer trust? These Fortune 500 consultants present the answer in Unfiltered Marketing.