Customer Development

In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis. To improve their performance, corporations everywhere have adopted a wide range of tools and techniques, yet many continue to struggle. Going Lean points to a better way.

Entrepreneurial leaders think differently. They do their own research, then take decisive actions. They weigh risks versus rewards. They're creators, problem solvers, and take on challenges as opportunities. Most importantly, they view their business as a chapter in their life, not their identity. They love to empower others to grow their business through innovation, continuous improvement, and 5-star customer experience.

How to build loyalty, generate word-of-mouth, and keep customers coming back - This Ultimate Success Bundle offers key tips, tricks, and information you need to learn how to keep customers coming back. By elevating the customer experience, you’ll make them happy, and happy customers come back time and again. Learn to increase your value in the eye of customers, the dos and don’ts of a positive customer experience, how to build loyalty, generate word of mouth, and encourage customers to come back by crafting the perfect customer experience in this step-by-step guide.

As we are constantly on our electronic devices, we have come to distrust curated media and traditional PR. Stephen Denny and Paul Leinberger have found that people now want to make their own decisions based on raw footage, real-time updates, and unfiltered livestreams. How, then, do marketing executives and others gain consumer trust? These Fortune 500 consultants present the answer in Unfiltered Marketing.

Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.

No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs - a feat unparalleled in the shared economy.

How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they're feeling the pricing squeeze? You don't have to adapt to their way of doing business or struggle to compete in the global economy! UpSolutions: Turning Teams into Heroes and Customers into Raving Fans is a new way forward for the best game of all: your own.

Whether you're a leader looking to connect with your workforce; a member of a small team, hungry to make a difference; or at the helm of a global organization, with an eye on the horizon - this is a how-to for forward thinkers like you.

In today's competitive marketplace, delivering an exceptional customer experience is more than just a priority—it's the key to sustained success. This comprehensive guide provides essential strategies to transform how you connect with customers, ensuring their loyalty and driving your business growth. Dive deep into proven methods that elevate the customer experience, turning every interaction into an opportunity to exceed expectations.

Embark on a journey to elevate your small local business to new heights. This captivating guide, infused with insightful strategies and actionable tips, is your compass to mastering the art of customer service. From decoding the psychology of satisfaction to creating personalized experiences, this book is your blueprint to winning hearts, one interaction at a time.

31-Days to Being Customer Focused is Larry Winget’s "tell it like it is" version of the "thought of the day" calendar, the ultimate wake-up call for anyone who's looking for a lifeline and true empowerment.

It's no secret; starting a company is hard. So many decisions are interdependent on factors outside of our control. Some founders follow a business plan; others operate by the seat of their pants. But all entrepreneurs need a personal framework to follow. With hard-won insight, humor, and an insider's knowledge of the entrepreneurial space, Chop Dawg founder/CEO Joshua H. Davidson dispels the myths and false promises that entrepreneurs are often too keen to believe in when starting out, and lays out a practical framework for lasting success.

The secret to success isn't always about technical skills. In fact they play a very small part in the grand scheme of things. I mean, if you think about it, we all know a braniac whiz who just can't get ahead in life, and when we look at them it's quite obvious. They don't know how to socialize, deal with conflicts, or even manage their own emotions. But here's the twist: Many of us are this way, just not at the extreme end of the spectrum. Sure, we may be playing the EQ game 10 times better than the braniac, but what if we played it 100 times better?

Mit den richtigen Fragen zum gewünschten Ergebnis. Bist Du Fach- oder Führungskraft, Berater oder Coach? Nehmen Fragen in Deinem Beruf einen hohen Stellenwert ein? Stellst Du Dir die Frage, ob Du auch wirklich die richtigen Fragen stellst? Erfahre mehr über die Bedeutung von Fragen im Beruf und wie Du diese gekonnt bei Deiner Arbeit nutzen kannst.

With an enlightening combination of real-world advice and relatable examples, this guide introduces communication skills that can facilitate the development of long-lasting business relationships and, in turn, increase sales results exponentially. Following an examination of the three critical elements of the entrepreneurial conversation, the narrative details how to think, speak, and listen like a successful entrepreneur.

Did you know that there's magic behind the most truly loved brands today - like Apple and Zappos and Lululemon and Lady Gaga - and it's the result of a secret chemistry? They used this chemistry to create a love potion that people "drank" and then shared with everyone else. Quietly passed from one CEO to another for decades, the secret knowledge of this science and how to use it has been a fiercely-protected competitive advantage of the world's most successful businesses.

Physical stores have been around for a very long time, and visiting a store was how people shopped. But things are different now. To succeed in the future, all business operations and strategies must focus on in-store experience for business development. Even though it seems like everyone's shopping online nowadays, brick-and-mortar retailers still play a major role for many consumers. They can create memorable, unique, and engaging customer experiences.

The problem with common sense is that it’s not so common, and that is never more evident than in the business world. In her latest audiobook, Margery Miller shares her insightful thoughts about everyday business practices in small segments that emphasize the human element, so you can easily put into practice what many books simply cover as theory. Being creative, trusting, empowering, and truthful in business can be a challenge, but Sound Business Bites shows you how to apply these critical foundations.

Over 100,000 businesses have slow or non-paying customers. Yet very few actually have a workable plan for claiming the missing revenue that results. This book gives you a complete solution and tool set to ensure your business maximizes its collections while maintaining an effective, profitable credit plan. Get Paid enables you to decide what matters most to your business when it comes to billing, payment terms, pricing, cash flow, and more.

Are you an ambitious professional looking to make your next move? Do you want to build strong, profitable relationships with ease? Give me five minutes and I'll tell you how to be an influential and savvy communicator. Discover simple steps to dramatically increase the effectiveness of your communication so people are inspired to give you what you want. Find the ways and the words to engage and persuade people and make more lasting and profitable relationships, quickly and easily.