Customer Behavior

Lista de productos
    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • De: Joey Coleman
    • Narrado por: Joey Coleman
    • Duración: 9 h y 28 m
    • Fecha de lanzamiento: 04-03-18
    • Idioma: Inglés
    • 4.5 out of 5 stars 812 calificaciones
    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

    $18.00 o gratis con una prueba de 30 días

    • Using Behavioral Insights to Create Breakthrough Customer Experiences
    • De: Alexander Chernev
    • Narrado por: Virtual Voice
    • Duración: 13 h y 38 m
    • Fecha de lanzamiento: 07-19-25
    • Idioma: Inglés
    • sin calificaciones
    • Creating impactful customer experiences is at the core of a company's business model. However, the principles behind it are often misunderstood and...

    $4.99 o gratis con una prueba de 30 días

    • The Unbeatable Strategy of Loving Customers
    • De: Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrado por: Walter Dixon
    • Duración: 8 h y 37 m
    • Fecha de lanzamiento: 12-31-21
    • Idioma: Inglés
    • 4.5 out of 5 stars 78 calificaciones
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    $17.19 o gratis con tu prueba Plus

    • The Remarkable Power of Giving People More than They Expect
    • De: Will Guidara
    • Narrado por: Will Guidara
    • Duración: 8 h y 37 m
    • Fecha de lanzamiento: 10-25-22
    • Idioma: Inglés
    • 5 out of 5 stars 3,927 calificaciones
    • Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation?

    $15.75 o gratis con una prueba de 30 días

    • How to Create Relevant and Memorable Experiences at Every Touchpoint
    • De: Nicholas J. Webb
    • Narrado por: James Foster
    • Duración: 7 h y 1 m
    • Fecha de lanzamiento: 12-27-15
    • Idioma: Inglés
    • 4.5 out of 5 stars 177 calificaciones
    • What Customers Crave examines how the hyper-connected economy is radically changing consumer expectations, and reveals what companies need to do to stay on top....

    $20.00 o gratis con una prueba de 30 días

    • How to Create Tech Products Customers Love
    • De: Marty Cagan
    • Narrado por: Marty Cagan
    • Duración: 8 h y 46 m
    • Fecha de lanzamiento: 04-29-25
    • Idioma: Inglés
    • 5 out of 5 stars 2 calificaciones
    • How do today's most successful tech companies—Amazon, Google, Facebook, Netflix, Tesla—design, develop, and deploy the products that have earned the love of literally billions of people around the world? Perhaps surprisingly, they do it very differently than most tech companies.

    $13.99 o gratis con una prueba de 30 días

    • Creating a Subscription Business in Any Industry
    • De: John Warrillow
    • Narrado por: Don Hagen
    • Duración: 5 h y 15 m
    • Fecha de lanzamiento: 02-05-15
    • Idioma: Inglés
    • 4.5 out of 5 stars 1,044 calificaciones
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

    $24.06 o gratis con una prueba de 30 días

    • 12 Principles for Turning Customers and Employees into Life-Long Fans
    • De: Jon Picoult
    • Narrado por: Jon Picoult
    • Duración: 8 h y 58 m
    • Fecha de lanzamiento: 01-18-22
    • Idioma: Inglés
    • 4.5 out of 5 stars 17 calificaciones
    • If you're aspiring to satisfy your customers, then you’re aspiring to mediocrity. That's the fascinating premise of From Impressed to Obsessed, a book that will fundamentally change how you think about creating a successful, beloved business....

    $17.19 o gratis con tu prueba Plus

    • A Detective Story About Solving the Mystery of Customer Behavior
    • De: David S Duncan
    • Narrado por: David S Duncan, Terrence Kidd
    • Duración: 4 h y 39 m
    • Fecha de lanzamiento: 05-04-21
    • Idioma: Inglés
    • 4.5 out of 5 stars 37 calificaciones
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    $17.09 o gratis con una prueba de 30 días

    • Transforming Customer Experience for an On-Screen World
    • De: Rick Delisi, Dan Michaeli
    • Narrado por: Rick Delisi
    • Duración: 5 h y 35 m
    • Fecha de lanzamiento: 12-21-21
    • Idioma: Inglés
    • 4 out of 5 stars 5 calificaciones
    • Digital Customer Service traces the evolution of customer service - as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world....

    $13.75 o gratis con tu prueba Plus

    • A Proven Framework to Drive Impactful Client Outcomes for Your Company
    • De: Wayne McCulloch
    • Narrado por: Nick Hardcastle
    • Duración: 8 h y 6 m
    • Fecha de lanzamiento: 12-06-21
    • Idioma: Inglés
    • 4.5 out of 5 stars 24 calificaciones
    • Wayne McCulloch has more than 25 years of experience in the software industry — years spent in training, adoption, and customer experience, the building blocks for customer success....

    $15.59 o gratis con una prueba de 30 días

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • De: Debbie Levitt
    • Narrado por: Debbie Levitt
    • Duración: 16 h y 35 m
    • Fecha de lanzamiento: 02-15-23
    • Idioma: Inglés
    • 5 out of 5 stars 3 calificaciones
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    $24.95 o gratis con una prueba de 30 días

    • Taking Control of the Customer Conversation
    • De: Matthew Dixon, Brent Adamson
    • Narrado por: Matthew Dixon, Brent Adamson
    • Duración: 5 h y 43 m
    • Fecha de lanzamiento: 07-16-19
    • Idioma: Inglés
    • 4.5 out of 5 stars 1,083 calificaciones
    • What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them....

    $13.50 o gratis con una prueba de 30 días

  • $6.95 o gratis con una prueba de 30 días

    • How to Learn What Customers Need but Don't Tell You
    • De: Andrea Olson
    • Narrado por: Rachel Perry
    • Duración: 4 h y 53 m
    • Fecha de lanzamiento: 06-14-22
    • Idioma: Inglés
    • 5 out of 5 stars 3 calificaciones
    • Traditional customer feedback methods ignore two essential sources of insight: context and behavior. These reveal the why behind the what, eliminating the ambiguity of open-ended customer feedback—and this requires a different approach....

    $17.19 o gratis con tu prueba Plus

    • How Phenomenal Leaders Inspire Their Teams, Wow Their Customers, and Make Bigger Profits
    • De: Howard Partridge
    • Narrado por: Michael Anthony
    • Duración: 5 h y 39 m
    • Fecha de lanzamiento: 07-20-21
    • Idioma: Inglés
    • 5 out of 5 stars 2 calificaciones
    • The Power of Community provides a step-by-step approach to transforming your organization by tapping into the human need to connect with and feel valued by others....

    $13.75 o gratis con tu prueba Plus

    • Quick and Easy Techniques That Get Great Results, Third Edition
    • De: Renee Evenson
    • Narrado por: Sandra Burr
    • Duración: 6 h y 40 m
    • Fecha de lanzamiento: 12-12-17
    • Idioma: Inglés
    • 4 out of 5 stars 11 calificaciones
    • Customer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role....

    $20.00 o gratis con una prueba de 30 días

  • $20.00 o gratis con una prueba de 30 días

    • Cracking the Code of Consumer Psychology
    • De: Mark Nelson
    • Narrado por: Virtual Voice
    • Duración: 47 m
    • Fecha de lanzamiento: 04-14-25
    • Idioma: Inglés
    • sin calificaciones
    • Consumer behavior is all about the way people buy and use products and services. Understanding consumer behavior can help you be more effective at ...

    $6.00 o gratis con tu prueba Plus

    • Creating Urgency and Growth in a Nanosecond Culture
    • De: Jason Jennings, Laurence Haughton
    • Narrado por: Jason Jennings
    • Duración: 6 h y 52 m
    • Fecha de lanzamiento: 03-17-15
    • Idioma: Inglés
    • 4.5 out of 5 stars 30 calificaciones
    • Best-selling author Jason Jennings believes that urgency and speed are keys to the growth of any business....

    $25.78 o gratis con una prueba de 30 días