Crisis Management Leadership

No matter your line of work, you are pretty much assured of encountering someone who is difficult to deal with - an angry customer, a disgruntled employee, a know-it-all consultant, or simply someone off the street who is mentally ill, intoxicated, or otherwise unstable. You will find yourself engaging with someone who is emotional or confused or has an agenda that clearly conflicts with yours or that of your business. In these situations, can you prepare for the possibility of the interaction heading the wrong way, while still maintain a calm demeanor and a focus on shared goals?

For decades, Alan Siegel and Irene Etzkorn have championed simplicity as a competitive advantage and a consumer right. Consulting with businesses and organizations around the world to streamline products, services, processes and communications, they have achieved dramatic results.

This is likely going to be one of the most unusual books on leadership that you will ever listen to. It is as much about the author, Lisa Gibson's journey as it is about Muammar Gaddafi. On December 21, 1988, their lives collided in one of the most life altering ways, when he murdered Lisa's brother. Despite what he did, she had an unprecedented meeting with him and dedicated her life to helping the people of the country he brutalized.

The business world as we knew it will never be the same again. And in this time of crisis, leaders are looking for the best guidance and direction they can find. Leadership in a Time of Crisis offers a wide range of thought on the present COVID-19 pandemic from some of the world’s most effective consultants in all areas of employee and customer growth and engagement - considering the ramifications on people, on the healthcare system, on local, national, and global economies, and on our businesses.

Family businesses—from massive corporations like Walmart to the mom-and-pop store on your local street—have always been a vital part of the American life and economy. But as these family-owned companies evolve and grow, so too do their unique difficulties and the need for dynamic leadership. And as more women rise into leadership roles within commonly male-dominated organizations, challenges abound in already tense environments, where family members also happen to be one's coworkers—and superiors.

This audiobook is written to be a playbook to live the life of your dreams, to remind you how to be the best version of yourself, how to live a life with fewer worries, to overdeliver on your promises to yourself, how to bring others on your journey, how to overcome irrational behavior, and to stop making the same mistakes. It’s an adventure in discovering who you really are, and what the voices in your head really mean. It’s a story of belief against the odds and resilience in the face of failure. The worst events of the 21st century came all at once.

Great leadership is a prerequisite for success. It’s about communicating the vision and mission of your organization effectively and creating cultures of innovation, inspiration, and a strong sense of purpose to allow your employees to flourish. In Walking the Leadership Tightrope: How to Balance Career and Family through the Chaos of Crisis, Chris recounts his experiences from his early days of childhood at his local Catholic parish to founding his own executive coaching and consulting company, and all the leadership roles he undertook in between.

In a world where the unexpected can strike at any moment, the ability to swiftly assemble and lead effective teams in crisis situations is no longer optional—it's essential. "Rapid Team Building in Crisis" is your comprehensive guide to mastering this crucial skill, drawing on real-world case studies, cutting-edge research, and actionable strategies that will prepare you to lead with confidence and agility when it matters most. From natural disasters to public health emergencies, from corporate crises to military operations, the challenges of crisis management are diverse and ...

Resilience Behind the Badge is a comprehensive and unflinching exploration into the inner world of those who serve and protect. This groundbreaking book delves beyond the surface of law enforcement to expose the emotional, cognitive, and psychological challenges that officers face—both on and off duty and at the deepest levels. By covering a wide range of topics, it ensures that readers are fully informed and equipped to understand and address the complexities of law enforcement. Through 21 compelling and expertly crafted chapters, the book reveals what lies beneath the uniform: the ...

What makes some leaders so effective when the stakes are high, while others fall short? Why are some able to not only survive but to lead their organizations to new heights even in risky, fast-changing times? The answer is succinct but multi-layered: such leaders display courage, judgment, and fortitude. High-stakes leadership does not require unnatural powers, nor is it predicated on a dangerous situation. The three signature character traits can be cultivated by anyone at any level in any organization, big or small.

Discover how communities rise together in the face of adversity with the revolutionary new eBook, "Rise Together." A profound exploration into the aftermath of a crisis, this essential read dives deep into the human capacity to adapt, thrive, and overcome even the most unforeseen calamities. Delve into the hard-hitting impact of World War III on America in Chapter 1, then carry forward the lessons learned to understand the role of community engagement in forming crisis responses in Chapter 2. This journey offers invaluable insights into the long-term socio-economic implications and the ...

Contención, desempeño y agilidad.

America and much of the world are deeply divided over identity, equality, and history. Renewal is Anne-Marie Slaughter’s candid and deeply personal account of how her own odyssey opened the door to an important new understanding of how we as individuals, organizations, and nations can move backward and forward at the same time, facing the past and embracing a new future.

A lo largo de su carrera profesional, Mario Borghino ha enseñado a los ejecutivos y emprendedores a enfrentar los cambios y a tomar decisiones con cierto nivel de incertidumbre, teniendo en cuenta que un plan B siempre es necesario por si falla el original. Pero esta vez, tras la aparición del virus conocido como SARS-CoV-2, la incertidumbre se ha vuelto extraordinaria y el nivel de volatilidad es tal que es necesario repensar por completo los modelos estratégicos tradicionales y revisar cuáles ideas nos pueden ayudar a controlar lo incontrolable.

The twists and turns of the last 15 years of the Qantas story contain all the ingredients of a corporate thriller, with constant shocks to the system, and boardroom dramas and disasters narrowly avoided. During this tumultuous period, as CEO of Australia's iconic airline, Alan Joyce became one of the best-known corporate figures in Australia, and one of the most polarising. Global aviation expert Peter Harbison tells the full and unvarnished story of this fascinating period of the Qantas journey.

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

Organizational trauma takes many forms. It could be a pandemic that disrupts the way people work. An economic meltdown. An act of violence. A failed merger. A layoff - or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into survival mode. Filled with tools and tactics, Trauma to Triumph is an organization-wide blueprint for navigating a future where we’ll likely experience one trauma or crisis after another.

In Design Any Disaster, certified emergency manager and master business continuity practitioner Patrick Hardy reveals the secrets of disaster preparedness that helped him build the largest and most successful small business and family disaster planning company in the world. He explains why: You should never, ever "remain calm" during a disaster, 99% of all disaster plans are a complete waste of time, and fancy disaster equipment and supplies actually leave you less prepared.

When the world was flipped on its head in early 2020, Medix went into crisis mode with everyone else. Business came to a halt. Clients and competitors alike were shutting their doors at record pace. Major cities were turning to ghost towns and the idea of normal life as we knew it was being questioned. As COVID-19 attempted to pull Medix into the depths, the leadership team struggled. They sought new and innovative ways to keep revenue coming in the door and employee paychecks clearing. They swam hard to the surface as COVID-19 continued to pull.

In Lessons from a Warzone, Al Roumani shares his very personal account of coping with the day-to-day realities of leading an organisation in dangerous and hostile conditions. His story shows how inspiration can come from the unlikeliest of places - from the timeless wisdom of merchants in ancient souks to the changing patterns of military checkpoints. During that time, not only did the bank remain robust when others faltered - it thrived and became the undisputed leading bank as people's trust in its capability to safeguard their lifelong savings strengthened.