Conflict Management Communication

"Rethink & Rewire Your Brain" is a practical and insightful guide to understanding yourself and transforming relationships through Transactional Analysis (TA). This powerful psychological framework, developed by Eric Berne, breaks down human interactions into simple yet profound concepts, helping you decode the patterns behind your behavior and communication. The book introduces you to the three ego states—Parent, Adult, and Child—that govern your thoughts, emotions, and responses. By recognizing which ego state dominates your interactions, you'll gain clarity on why conflicts arise, ...

Menace, mensonge, débordement émotionnel, manipulation, mauvaise foi, rapport de force défavorable, profils difficiles, contrainte... Dans un contexte de crise et de pressions multiples, les négociations, quelles qu'elles soient, se sont considérablement complexifiées. Cet ouvrage procure les techniques éprouvées pour préparer, conduire et clôturer efficacement les négociations difficiles et détaille les ressorts psychologiques essentiels à la résolution de conflit. L'auteur y livre ses secrets, outils et anecdotes, issus de son expérience de négociateur mondialement reconnu.

Transform any relationship conflict with the ancient wisdom of the Enneagram. In "The Conflict Compass," renowned Enneagram expert Kim Pryor-Jones presents a groundbreaking approach to understanding and resolving interpersonal conflicts through the lens of personality types. Drawing from decades of experience in conflict resolution and personal development, she offers practical strategies for navigating disagreements with greater empathy, wisdom, and effectiveness. This comprehensive guide shows you how to: • Identify your Enneagram type's unique approach to conflict • Understand the ...

The Holistic Leader: The 360° Leadership by Chaitali Banerjee is a transformative guide for leaders at all levels, offering practical insights and strategies for developing effective communication, empowering teams, and achieving unparalleled organizational impact. This book equips leaders with the tools to navigate the complexities of modern leadership, fostering a culture of collaboration and innovation within their organizations. This book explores the essence of 360-degree leadership, searching deep how leaders can influence superiors, collaborate effectively with peers, and guide ...

If you want to learn how to effectively manage your anger, improve your relationships, and take control of your emotions, then you need to listen to this book! Through powerful insights and practical strategies, you’ll learn how to trigger your inner strength and take thoughtful, perceptive actions that will help you defeat the anger inside you and the malicious manipulator who’s causing so much pain.

Leading teams in modern times is easier said than done. But with The Modern Manager Crash Course on your side, you can make your next best steps in less time and less mistakes! Remember, high-impact leadership must start within. In this guide, you are provided a holistic approach to becoming the best modern-day leader that you can be.

"'Can We All Just Get Along?' Rodney King: Courageous Communication: A Return to Civility" explores the seismic shifts that have transformed our world over the past decade. From the pandemic and the rise of authoritarianism to the proliferation of social media and a war of aggression in Europe, these events have reshaped our global landscape and altered the way we interact. The pandemic has revolutionized the workplace, swinging from remote to hybrid, and now back to in-office demands. Students have faced unprecedented disruptions, missing traditional milestones like graduations. Amidst ...

Discover "The Power of Verbal KaI: How to Deal With Difficult People"Are you tired of struggling with difficult people? Do you wish you had effective strategies to handle challenging conversations with grace and confidence? Look no further! "The Power of Verbal KaI" is here to transform your interactions.In this insightful eBook, you will: Learn the art of Verbal KaI and how to apply it in real-life situations. Understand the psychology behind difficult behaviors and how to defuse tense situations.Master powerful communication techniques to remain calm and composed during conflicts.Develop ...

Exprimez-vous tout en tissant des relations harmonieuses avec ceux qui vous entourent. L’affirmation de soi, voilà la clé du mieux-être au travail.

Tim Arnold has spent over two decades helping leaders manage complexity, increase resilience, and deliver results within organizations such as the United Nations, Compassion International, Royal Bank of Canada, Allstate Insurance, Toyota, and Siemens. His popular book, Lead with AND, focuses on helping leaders unleash the superpower of Both/And thinking in an Either/Or world. Are you tired of dreading Monday morning? Does working in a dysfunctional team drain your energy and leave you feeling defeated? If so, this playbook is your ultimate guide to breaking free from this cycle and ...

You're about to discover how to finally win any negotiation you enter with skills, techniques, and strategies that you can practice in every interaction you come across until you become a true pro. If you are like many people who are getting taken advantage of and are not getting, earning, or securing what they deserve in life, this audiobook is for you.

A lot of conflicts in the workplace are either misunderstandings or miscommunications. These go unresolved, fester, and start to interfere with the work that needs to be done because of lack of trust and interpersonal anger. To help fix these problems, this audiobook will discuss how to re-humanize the people you are having communication problems with so that you can fix the problem ethically, effectively, and compassionately. The goal is for both of you to feel good about the relationship again.

This comprehensive guide to negotiation provides a thorough exploration of negotiation principles, strategies, and practical applications. The book combines theoretical frameworks with real-world examples to help readers develop effective negotiation skills across various contexts. The text begins by establishing negotiation's fundamental role in daily life, tracing its evolution from ancient trade practices to modern diplomatic relations. It then delves into the psychological aspects of human interaction during negotiations, examining how cognitive biases, emotional drivers, and decision-...

Every time the phone rings, your business is on the line. When customers call, how do your people come across? Are they friendly? Empathetic? In control? Willing to help - even if it means going out of their way? This informational course will give you tips and techniques to give your customers exceptional telephone customer service.

Today's business environment is getting more competitive every day. Customer loyalty is becoming a quaint, old-fashioned notion. Customers shop around. And service that wows the customer is crucial in securing new business and preserving those long-standing associations with valuable clients. The bottom line: Satisfied customers equal success!

Vous avez du mal à exposer votre opinion ? Vous n'osez pas dire "non" à la demande d'un de vos supérieurs ? Quand une situation vous dérange, vous ravalez votre frustration sans l'exprimer à haute voix ? Sans doute est-il temps de travailler votre assertivité, c'est-à-dire votre capacité à vous affirmer dans le respect de l'autre.

Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, and waste your time. But you don't have to be helpless in the face of other people's craziness! Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person.