Computer Services

The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect audiobook for you! The audiobook includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today’s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment - lashing out at those that don’t. Take heart: Old-fashioned customer service, fully retooled for today’s blistering pace and digitally connected reality, is what you need to build the kind of loyal customer base that allows you to survive - and thrive.

As organizations seek to boost revenue, cut costs, and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT directors and C-suite executives looking to transform the role of IT into a value-creating business partner.

Are you ready to embark on a rewarding career with the TSA? Whether you're interested in becoming a TSA officer, advancing to leadership roles, or simply looking to improve your chances of success, this comprehensive guide provides all the essential information you need to excel in your TSA career path.

Computer Programming for Beginners: Web Services is your gateway to understanding one of the most essential aspects of modern software development. Whether you're stepping into the programming world for the first time or looking to enhance your skills, this beginner-friendly guide simplifies complex concepts and helps you build practical knowledge from the ground up.Why This Book? In today’s interconnected digital landscape, web services power everything—from social media platforms to e-commerce websites, mobile applications, and cloud computing. Understanding how web services work and ...

In this comprehensive guide, authors Kelly Shortridge and Aaron Rinehart help you navigate the challenges of sustaining resilience in complex software systems by using the principles and practices of security chaos engineering. By preparing for adverse events, you can ensure they don't disrupt your ability to innovate, move quickly, and achieve your engineering and business goals.

The Tech Nerds’ Guide to Career Success: Seven proven lessons to unlock your growth in an IT service, shares a business parable that is searing, humorous, and filled with wise guidance. The hero Marty is like you: a very capable tech nerd, with a high work ethic and strong desire to contribute. But his career is stalled and he’s frustrated. By chance, Marty meets an industry veteran who agrees to guide him. The seven lessons allow Marty to remove career limiting mistakes—and turn them into advantages.

The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences.

By using strategies and technologies as the flywheel to orchestrate systems of listening, understanding, and predicting, as well as taking action and learning from those interactions at scale, businesses can easily put the customer and employee first, not only meet the ever-changing customer and employee expectations, but also leapfrog their competition. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like AI and cloud can enable a more empathetic world.

As the speed and complexity of the world increases, governments and nonprofit organizations need new ways to effectively tackle the critical challenges of our time-from pandemics and global warming to social media warfare. In Power to the Public, Tara Dawson McGuinness and Hana Schank describe a revolutionary new approach - public interest technology - that has the potential to transform the way governments and nonprofits around the world solve problems.

A Practical Guide to Deploying AI Agents to Streamline Operations, Enhance Customer Service, and Reduce Costs is your comprehensive companion for integrating AI agents into your workflows—whether you're running a startup, scaling a small business, or optimizing an enterprise.

Internet faxing uses the same principles as facsimile transmission, but it uses a Web interface instead of a fax machine. It can be a flexible, inexpensive option for transmitting documents. Internet fax services usually assign a fax number to each person who signs up for the service. people can send faxes to this number, and customers can send faxes via e-mail without using a fax machine. To send a fax through an Internet fax service: The sender attaches a document to an e-mail message. The document can be a scan of a paper document, or it can be created in a program like Microsoft Word. ...

Can You Survive This Much Democracy? Plato's Republic meets Person Of Interest in this corporate-owned world. Vatos has a job to do, and that job is relatively simple. He just has to keep the Prime Minister alive. But what can he do when the very system of the government is killing every Prime Minister who fails, one after another? Do you want to know what’s next for the stoic and confused Vatos? Do you wanna meet Kallipolis? Then read this short introduction to a major event in the god complex universe. What is the god complex universe? The gods are back in town. Skyscrapers pop out of ...

Infinitely scale your business to greater heights with Amazon Web Services. With this audiobook, you will be able to tap into the Amazon Web Services and harness their power, easy-peasy! Amazon’s business model makes it easy for every business owner - whether they’re just starting out, or already have an established business that need technology to catch up with the changing tides - to customize what services they get, at prices they can control! Amazon Web Services is the only technology you will need to help your business expand its reach across oceans in no time!

Get the details, examples, and best practices you need to build generative AI applications, services, and solutions using the power of Azure OpenAI Service. Microsoft AI specialist Adrián González Sánchez examines the integration and utilization of Azure OpenAI Service within the Microsoft Azure cloud computing platform.

Amazon Web Services in Action introduces you to computing, storing, and networking in the AWS cloud. The audiobook will teach you about the most important services on AWS. You will also learn about best practices regarding security, high availability, and scalability.

The digital landscape has changed buyers’ habits. Sales professionals now need to develop relationships with decision-makers through social networks to reach them early in the decision making process. Social Selling provides a practical, step-by-step outline for harnessing the skills and techniques necessary to achieve this, including developing a high quality community, building trust, developing authority and influence, and connecting with changemakers. It also discusses enterprise implementation of a social selling strategy and much more.

Step into the world of computer science with Byron-Scott Jones’ latest masterpiece, Computerscience. This comprehensive guide is your passport to understanding the intricate and fascinating domain that powers our modern world. Whether you're a complete beginner or looking to solidify your foundational knowledge, this book promises to illuminate the path to mastering computer science.

Zeke Martin and Cyra Nichols run VR Services, an online tech startup that creates customized virtual reality trips. But they have more fun using their VR skills and equipment to help the Bayview Police Department solve crimes. This time they investigate why dogs and cats throughout Silicon Valley are being petnapped.“Online, no one know we’re just twelve-year-old nerds.”

Your reputation defines how people see you and what they will do for you. It determines whether your bank will lend you money to buy a house or car; whether your landlord will accept you as a tenant; which employers will hire you and how much they will pay you. It can even affect your marriage prospects.