Career Skills

Do you feel like your pay check just passes through your account each payday, all spent up before you even get a chance to look at your account? Do you always find yourself scraping money together just to pay your bills? Do you often wonder where all your money goes, even if you’re making a decent income? If you do, then let’s face it - you need a budget. No matter how much money you have coming in, without a consistent way to keep track of it, that money is bound to vanish as soon as it goes into your pocket.

Take Command offers powerful tools and time-tested methods to help you live an intentional life by transforming how you approach your thoughts, emotions, relationships, and future. Filled with stories of everyday people and based on expert research and interviews with more than a hundred high-performing leaders, Take Command is a “must-read” (Alan Mulally, former CEO of Ford and Boeing) that gives you the strategies you need to unlock your full potential and create the life you want.

It’s the great paradox of the digital age, what Radha Agrawal calls “community confusion” - the internet connects us to hundreds, thousands, even millions of people, and yet we feel more isolated than ever, with one in four Americans saying they have zero friends to confide in. Where are our people? The answer is found in Belong, a highly energetic guide to discovering where and with whom you fit.

Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide for anyone who serves customers—face to face, on the phone, in live chat, or anywhere else. After ten years helping airline passengers from around the world, I learned what truly delights people: clear words, genuine empathy, and fast solutions. In this book you’ll learn to master: Communication – write and speak so customers trust you. Empathy – see the issue through the customer’s eyes. Digital Tools – choose the right platforms and ...

Feeling like you’re disconnected from your teenager? Look no further! As teenagers grow up, it can seem like they have their own language and this book will help you to get on their level. But where do you start with your child? Parents can be flooded with too much information from the internet and opinions of other parents on how to connect with their teenagers. Even more connected families can struggle to communicate after their children enter that next stage of life. Do you get anxious about trying to say the right thing at the right time? It can be anxiety-inducing to guess what is ...

Ever wish that you could have a "do over" after a conversation at work? Do you often find yourself regretting what you've said to a coworker - or kicking yourself for not saying something better, stronger, or more precise? If so, you're like most people, and in Comebacks at Work, management professor and consultant Kathleen Kelley Reardon, Ph.D., provides the tips and tools you need to know what to say - and how to say it better - next time.

Charles J. Givens is famous for his powerful strategies that have helped millions of people along the road to success and financial freedom. He is the author of three number-one best-selling financial self-help books and now with Superself, Mr. Givens shows you how to achieve your fullest personal and business potential with a set of proven strategies that serve as an "operations manual" for your life.

As statistics tell us that most of the "ventureholics" who go out on their own to start a business will ultimately fail; and, as readers will learn, the main reason for this is because most businesses are not started the right way. Based on decades of experience working with small business owners, Michael Gerber will teach budding entrepreneurs his one-of-a-kind seven-step method - which is meant to be conceptualized long before the doors are ever opened.

Robin Dreeke is a 28-year veteran of federal service, including the United States Naval Academy, United States Marine Corps. He served most recently as a senior agent in the FBI, with 20 years of experience. He was, until recently, the head of the Counterintelligence Behavioral Analysis Program, where his primary mission was to thwart the efforts of foreign spies, and to recruit American spies. His core approach in this mission was to inspire reasonable, well-founded trust among people who could provide valuable information.

Building off proven research, this user-friendly guide teaches you the pillars of high-EQ leadership. Whether it's developing self-awareness or bolstering empathy, discover simple and easy-to-use exercises that you can make use of on your own. You'll even learn about emotionally intelligent leaders and how they've utilized this skill as part of their successes.

Almost every interaction involves negotiation, yet we often miss the cues that would allow us to make the most of these exchanges. In Getting (More of) What You Want, Margaret Neale and Thomas Lys draw on the latest advances in psychology and economics to provide new strategies for anyone shopping for a car, lobbying for a raise, or simply haggling over who takes out the trash. Getting (More of) What You Want shows how inexperienced negotiators regularly leave significant value on the table - and reveals how you can claim it.

Think about the things that give your life depth, focus, and meaning: deeply satisfying relationships with plenty of give and take, physical health and emotional wellbeing, passion projects, self-esteem, and self-respect. Bold people have these things. Bold people recognize what’s holding them back—and it's almost always a fear of failure. They train to overcome their fears, they embrace the 10% Target, and they create everyday, life-long habits to get what they want. Bigger, Better, Bolder brings listeners one step closer to boldness, one chapter at a time.

On average, people leave about 20 percent of potential mutual gains untapped in any negotiation. This is akin to taking 20 percent of the value in any deal and dumping it into a garbage canister. Finding that hidden 20 percent, the “sweet spot”, is a skill that takes practice but is also one that anybody can learn. In Negotiating the Sweet Spot, Leigh Thompson offers surefire best practices and tools to use in daily negotiations and conflict situations.

Today’s teens face more challenges than ever. While they’re busy with school and social media, who’s teaching them how to budget money, prepare meals, plan a career, or handle real-life responsibilities? Ultimate Life Skills for Teens is a practical, engaging guide designed to help teens build confidence, independence, and essential real-world skills.

The key to moving up? Managing Up! For readers seeking a surefire career-booster or simply looking to improve their relationship with their boss, this is a welcome guide written specifically to provide them with the skills needed to build a productive, mutually beneficial relationship with their boss. With the inspiring collection of ideas, strategies, and tactics found in Managing Up!, readers will learn to: * Enhance their relationship with their supervisor in a constructive and effective manner * Accurately read their boss's likes and dislikes * Provide the kind of support that helps ...

Fellow writers, have you heard about this thing called AI? And that new kid on the block, ChatGPT? Are you curious about its effect on our beloved art of writing or concerned about what all this means? Write With AI: Guide for Fiction and Nonfiction Authors is a step-by-step guide that will show you how to use Artificial Intelligence for both your fiction and nonfiction writing. It will also give you the background to understand the claims, concerns, and limitations of AI technology as well as keep up with the pace of AI-driven change. After reading this book, you will: Get Acquainted with ...

Feeling Uneasy About Your Teen’s Readiness for Adulthood? This 2-in-1 Guide Sets Them Up for Life & Financial Success! As a parent, you want your teen to be prepared for whatever life throws their way. But are they truly ready to handle the demands of adulthood? From managing daily responsibilities to mastering financial independence, there’s so much for teens to learn—and most of it isn’t taught in school. This comprehensive 2-in-1 collection combines essential life skills and personal finance mastery, ensuring your teen has the tools they need to thrive. Inside, they’ll gain ...

Jeffrey Gitomer's The Little Green Book of Getting Your Way digs deep into the 9.5 elements that make persuasion, and getting your way, happen. By breaking down the elements, the listener will begin to understand, take action, become proficient, and then master the ability to persuade. Because persuasion occurs in so many different areas of life and business, Gitomer leads the listener from mental readiness to the principles of getting your way and the power that persuasion offers.

Nearly all of today’s major innovation workshops and programs call on organizations to drive innovation. What they miss is that innovation comes from the personal creativity of individuals. And creativity doesn’t require an advanced education or technical skills. All employees can be creative. Often, all they lack is a fitting mindset and the right skills.

You believe in a good idea. You know it could make a crucial difference for you, your organization, your community. You present it, hoping for enthusiastic support. Instead, you get confounding questions, inane comments, and verbal bullets. Before you know what’s hit you, your idea is dead, shot down. It doesn’t have to be this way, say John Kotter and Lorne Whitehead. In Buy-In, they reveal how to protect good ideas and win the support needed to deliver valuable results.