Career Services

Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.

Marketing legend David Norton orchestrated the initiatives that made Harrah's/Caesars Entertainment one of the greatest marketing companies in the world. His approach of using data to identify opportunities for the business, developing the narrative to sell throughout the organization and partnering with various constituents to drive successful implementation operationally is unparalleled. In The High Roller Experience, he shares his secrets to creating an unbeatable marketing strategy.

"Conquer the Postal Exam 474: A Concise Overview to Supplement Your Study for the Virtual Entry Assessment - MC 474 for Mail Carrier Positions" is designed as a brief, focused guide to help candidates understand the exam structure and key concepts. This book is intended to supplement more comprehensive resources by providing an easy-to-follow overview of the Work Scenarios, Describe Your Approach, Tell Us Your Story, and Work Experience sections. The guide begins with a brief introduction to the Postal Exam 474, explaining its role in the hiring process for USPS mail carriers. It then ...

We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. In The Shopping Revolution, Barbara E. Kahn, a foremost retail expert and professor at the Wharton School, examines the companies that have been most successful during this wave of change and offers fresh insights into what we can learn from their ascendance.

Go to college or learn a trade? For Joey Snider, this common high-schooler’s dilemma was easily resolved. He was going strong as a teenage apprentice plumber. That is, until his parents packed him off to college. But Joey couldn't stay away for long, and after eight years becoming a master in his trade, he bought and built up his own plumbing and water treatment company into a multi-van, seven-figure business.

Andy Cunningham has been at the forefront of tech and innovation since day one, and she's been helping companies create new product categories ever since. Now she reveals the winning framework she uses to transform markets and industries. Get to Aha! shows how to establish the kind of foundation world-class brands are built on. Too many business leaders fail to ask the most basic questions about their company.

Are you looking to transform your career and achieve long-term success in the hospitality industry? Look no further than this insightful guide that unveils the secrets to unlocking your true potential and maximizing your earnings. In this book, the author, drawing from years of experience in the restaurant industry, shares invaluable wisdom and practical advice tailored specifically for hospitality workers like you. From tips on enhancing productivity to strategies for reducing stress, this book offers a comprehensive roadmap to success. Discover a philosophy that will empower you to ...

Looking for a simple, high-demand business you can start with minimal tools and make money fast? How to Start a Window Cleaning Business: Shine Glass, Stack Cash is your complete guide to launching a profitable window washing service—perfect for solo operators, side hustlers, or anyone ready to earn daily cash in any neighborhood.

Here are tools, tips, and proven techniques to lift your service higher. Lift your service up, increase service value, and add more to your customers and your bottom line (Chapter two unlocks the value). Explore spectacular service and discover what's beyond the extra mile (Chapter four reveals the secrets). Build your service culture and attract great customers and staff (Study chapter six to keep them). Find loyalty, passion, and profits (Every chapter has the clues).

When should you rebrand your professional services firm, and how do you know if you’re ready? Bold Brand™ is a framework and best-practices approach to help professional services firms identify a niche, position themselves within that niche, and build a compelling brand. In this book, author Josh Miles walks you through a proven process that will show you how to find your niche, position the business, and develop a Bold Brand.

The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior.

Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....

In an age where convenience is key, starting a delivery service business can be a lucrative endeavor. 'How to Start a Delivery Service Business' provides the step-by-step guidance you need to initiate, operate, and grow a successful delivery service. Whether you’re aiming to serve local businesses, offer courier services, or enter the food delivery market, this book covers everything from planning your business logistics to marketing your services effectively.

What do many successful businesses and leaders have in common? They're the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out. It's the winning approach John Hall used to build Influence & Co. into one of “America's Most Promising Companies”, according to Forbes.

"Conquer the Postal Exam 475: Your Guide to Passing the Virtual Entry Assessment - MH 475 For Mail Handler Positions" is an essential study guide designed to help candidates prepare for the USPS Postal Exam 475. This comprehensive guide provides an in-depth overview of the exam structure, covering key sections such as Work Scenarios, Describe Your Approach, Tell Us Your Story, and Work Experience. Each chapter offers detailed strategies and tips to help candidates understand the types of questions they will encounter and how to answer them effectively. The book begins with an introduction ...

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

This Amazon #1 Best Seller delivers proven strategies to revolutionize your hiring process and build a team that’s engaged, high-performing, and here to stay. Whether you’re an HR leader, recruiter, consultant, or business owner, this book equips you with the tools to hire smarter and faster.

Filled with practical information and written in Lou's inimitable conversational style, Winning the Customer is your all-pro offensive attack against old, ineffective methods and flat results. Lou's tools will give any business an inspired team, supersized income, and a virtual stadium full of engaged, high-paying customers.

This book is not just about customer service. This is a book about success! It's about how to run and sustain a successful business. This book is not only for the companies that are struggling and are on the brink of closing; it is also for the successful companies that are doing well but could be doing even better.

Embark on a rewarding journey by setting up your own tax preparation business. 'How To Start A Tax Preparation Business' provides you with practical guidance and exhaustive insights, whether you are an aspiring entrepreneur or an experienced accountant. From understanding tax regulations and setting up your business structure to acquiring clients and expanding your service lines, this comprehensive guide offers invaluable advice, real-world examples, and actionable steps.