Career Services

Ever wanted to try generating passive income through affiliate marketing but don't know how? Understanding Affiliate Marketing is a book that provides you with the basics along with the tips and tricks of using affiliate marketing for your website, products, or services. This handy book will help you generate money from the Internet using affiliate links. It also helps you fully understand what to expect and what not to expect when you go into this type of business.

Like it or not, professional relationships are impacted - positively or negatively - by the ability to communicate. Customers are won or lost, employees are encouraged or demotivated, professional networks are expanded or extinguished - all by how well we communicate. We Need to Talk reveals key strategies to help you build trust, win respect, and sidestep common minefields when communicating gets critical.

If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.

"Conquer the Postal Exam 477: Your Guide to Passing the Virtual Entry Assessment - CS 477 for Customer Service Clerk Positions" is an in-depth study guide aimed at helping candidates succeed in the USPS Postal Exam 477. This guide comprehensively covers each section of the exam, including Work Scenarios, Describe Your Approach, Tell Us Your Story, and Work Experience. Each chapter provides detailed strategies and practical tips for tackling various question types, ensuring candidates are well-prepared. The book begins with an introduction to the exam, explaining its significance and how it ...

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

Are you ready to increase your businesses sales and your customer service reputation? The 7 Laws of Viral Customer Service will, without a doubt, enlighten you as a business owner! Believe it or not, 68 percent of customers begin buying from a different business as a result of poor customer service. That means, if you or your employees show poor customer service, you will, more often than not, never see that customer again! Research also shows that the average business loses 15 percent of its customers each year.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

This book will guide you to adapt your insurance or financial services agency to reach and serve customers in the ways they want to do business. Troy Korsgaden shares a blueprint for a new business model to set your firm up for success in today’s rapidly changing environment.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

If you want theory or a bird's-eye view of online/digital marketing, this book is not for you. But if your business provides a service and you want to increase the number of your clients by exploiting the power of the internet, this book will help. Because it sets out the proven, simple five-step strategy I use on a daily basis since 2011. With my strategy, you will have a clear action plan to exploit the power of the internet to increase your client numbers. It is a cost-effective strategy that will, as sure as day follows night, drive new clients to your business.

Who is living your life, you or someone else? Many of us have a tendency to lead guarded lives, only showing our true selves to a select few. Many of us live in constant fear or doubt that if we don't conform to the way society sees us, we will be shunned or ousted, forced to fend for ourselves. Why do we do this? Why do we feel that we need to please others instead of ourselves? We will talk about what makes up our authentic selves as well as what we can do in order to become the people we want to be.

Unlock the potential of a profitable and flexible business by becoming a mobile notary. Whether you are new to the industry or looking to expand your current services, 'How to Start a Mobile Notary Business' provides you with the essential knowledge and strategies to establish a successful mobile notary enterprise. Tailored to meet the needs of aspiring business owners, this comprehensive guide covers everything from legalities and logistics to marketing and client management.

In every thriving organization, there are leaders at the forefront driving vision and strategy. Yet, behind every successful leader stands a dedicated team—the backbone—that ensures the leader’s vision becomes reality. In The Backbone of Leadership, L. David Harris reveals how to excel in critical support roles, such as COO, Chief of Staff, Vice President, General Manager, Director, or Team Leader, etc., ensuring your organization thrives.

In Pumpkin's Pennies, young listeners embark on a heartwarming journey with Pumpkin as she discovers the value of hard work, saving, spending wisely, and sharing. Set in the vibrant world of Springwell Farms, the story follows Pumpkin’s determination to earn her first "horsey coins," save for a warm blanket and eventually use her financial knowledge to lead her community toward prosperity.

Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.

If you’re stuck in a dead-end job, afraid to transition into something bigger and better, or do not know what your next move should be, or just terrified going on job interviews, then I have the solutions for you. So, if you are ready to unlock those doors of uncertainty, fear, and confusion, this audiobook is for you! You’re just one key away from success.

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.

Design Like Apple uncovers the lessons from Apple's singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization.

What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be less "Big Brother knows best" and more supportive of individual employees’ pursuit of workplace meaning? Pioneer business strategist Theodore Roosevelt Malloch’s Service Leadership answers these questions and more. "Service leadership" is the service of the diversity of interests of employees and their quest for purpose under the corporate umbrella.

Focused Interviewing is the third edition of the popular law enforcement text used to instruct interview and interrogation. The newest version has been updated to include only the scientifically validated approaches to the art of interviewing. Of particular interest in the section dealing with False Confession Syndrome and how to easily avoid similar allegations. Formerly strictly a law enforcement text, Focused Interviewing 2013 has been expanded to include approaches for parents, teachers, employers, employees, doctors and patients, military officers and investigators.