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  • Precio regular: $14.99 o 1 crédito

    Sale price: $14.99 o 1 crédito

    • Align Your Markets, Organization, and Strategy Around Customer Needs
    • De: Jim Kalbach, Michael Schrage - foreword
    • Narrado por: Tom Parks
    • Duración: 8 h y 10 m
    • Fecha de lanzamiento: 05-28-24
    • Idioma: Inglés
    • 3.5 out of 5 stars 3 calificaciones
    • These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action.

    Precio regular: $17.49 o 1 crédito

    Sale price: $17.49 o 1 crédito

    • The First Step on the Journey to Customer Centricity
    • De: Peter Fader, Bruce Hardie, Michael Ross
    • Narrado por: Walter Dixon
    • Duración: 4 h y 42 m
    • Fecha de lanzamiento: 03-14-23
    • Idioma: Inglés
    • 5 out of 5 stars 2 calificaciones
    • In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base....

    Precio regular: $17.19 o 1 crédito

    Sale price: $17.19 o 1 crédito

    • The #1 Strategy of High-Performance Brands
    • De: Marty Neumeier
    • Narrado por: Marty Neumeier
    • Duración: 1 h y 53 m
    • Fecha de lanzamiento: 05-05-25
    • Idioma: Inglés
    • sin calificaciones
    • The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.

    Precio regular: $6.95 o 1 crédito

    Sale price: $6.95 o 1 crédito

    • How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
    • De: David Meerman Scott
    • Narrado por: David Meerman Scott
    • Duración: 10 h y 30 m
    • Fecha de lanzamiento: 07-27-20
    • Idioma: Inglés
    • 3.5 out of 5 stars 4 calificaciones
    • The New Rules of Sales and Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.....

    Precio regular: $21.49 o 1 crédito

    Sale price: $21.49 o 1 crédito

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    • 52 Tools for Delivering the Most Amazing Customer Service on the Planet
    • De: Shep Hyken
    • Narrado por: Joe Bronzi
    • Duración: 5 h y 26 m
    • Fecha de lanzamiento: 05-12-14
    • Idioma: Inglés
    • 4.5 out of 5 stars 213 calificaciones
    • You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy....

    Precio regular: $19.95 o 1 crédito

    Sale price: $19.95 o 1 crédito

    • Seven Customer Service Habits That Create Confidence with Everyone
    • De: Shep Hyken
    • Narrado por: Timothy Andrés Pabon
    • Duración: 3 h y 20 m
    • Fecha de lanzamiento: 04-11-18
    • Idioma: Inglés
    • 4.5 out of 5 stars 80 calificaciones
    • Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master....

    Precio regular: $16.00 o 1 crédito

    Sale price: $16.00 o 1 crédito

    • What the Super Wealthy Know That You Need to Know
    • De: Douglas A.C. Eze
    • Narrado por: Christopher John
    • Duración: 2 h y 48 m
    • Fecha de lanzamiento: 04-23-15
    • Idioma: Inglés
    • 4.5 out of 5 stars 83 calificaciones
    • Only one thing stands between you and the generational wealth you desire to create: developing a proven, time-tested plan based on solid information....

    Precio regular: $6.95 o 1 crédito

    Sale price: $6.95 o 1 crédito

    • Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
    • De: Nick Mehta, Kellie Capote
    • Narrado por: Teri Schnaubelt
    • Duración: 6 h y 58 m
    • Fecha de lanzamiento: 07-09-24
    • Idioma: Inglés
    • sin calificaciones
    • In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management.

    Precio regular: $17.19 o 1 crédito

    Sale price: $17.19 o 1 crédito

    • How the World's Best Consulting and Professional Services Firms Expand Client Relationships
    • De: Tom McMakin, Jacob Parks
    • Narrado por: Steve Menasche
    • Duración: 10 h y 14 m
    • Fecha de lanzamiento: 11-17-20
    • Idioma: Inglés
    • 4.5 out of 5 stars 8 calificaciones
    • Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts....

    Precio regular: $17.19 o 1 crédito

    Sale price: $17.19 o 1 crédito

    • How to Take Control of the Customer Conversation
    • De: Matthew Dixon, Brent Adamson
    • Narrado por: Matthew Dixon, Brent Adamson
    • Duración: 5 h y 43 m
    • Fecha de lanzamiento: 02-10-22
    • Idioma: Inglés
    • 4.5 out of 5 stars 9 calificaciones
    • Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them....

    Precio regular: $18.88 o 1 crédito

    Sale price: $18.88 o 1 crédito

    • The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
    • De: Ira Vouk
    • Narrado por: Cindy Slater
    • Duración: 2 h y 15 m
    • Fecha de lanzamiento: 05-31-22
    • Idioma: Inglés
    • 5 out of 5 stars 2 calificaciones
    • Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. This book brings a fresh view on revenue management and describes the tools that are relevant and effective today....

    Precio regular: $6.95 o 1 crédito

    Sale price: $6.95 o 1 crédito

    • Making Your Ideas, Products, and Services Easier to Understand
    • De: Lee LeFever
    • Narrado por: Tim Andres Pabon
    • Duración: 7 h y 18 m
    • Fecha de lanzamiento: 06-24-14
    • Idioma: Inglés
    • 4 out of 5 stars 110 calificaciones
    • You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful....

    Precio regular: $24.06 o 1 crédito

    Sale price: $24.06 o 1 crédito

    • The Mindset and Best-Practices of Top Fee-For-Service Professionals
    • De: Duncan MacPherson, Chris Jeppesen
    • Narrado por: Duncan MacPherson
    • Duración: 12 h y 39 m
    • Fecha de lanzamiento: 09-21-22
    • Idioma: Inglés
    • 5 out of 5 stars 4 calificaciones
    • The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally....

    Precio regular: $24.95 o 1 crédito

    Sale price: $24.95 o 1 crédito

    • Implement a Winning Strategy Driven by Customer Lifetime Value
    • De: Peter Fader, Sarah Toms
    • Narrado por: Steve Menasche
    • Duración: 4 h y 2 m
    • Fecha de lanzamiento: 06-11-19
    • Idioma: Inglés
    • 4.5 out of 5 stars 41 calificaciones
    • Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....

    Precio regular: $11.17 o 1 crédito

    Sale price: $11.17 o 1 crédito

    • From Novice to Expert
    • De: Andrii Shybanov
    • Narrado por: Virtual Voice
    • Duración: 14 h y 19 m
    • Fecha de lanzamiento: 04-18-25
    • Idioma: Inglés
    • sin calificaciones
    • Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide ...

    Precio regular: $10.00 o 1 crédito

    Sale price: $10.00 o 1 crédito

    • Building Stronger Customer Connections in the Digital Age
    • De: John R. DiJulius III
    • Narrado por: Joel Richards
    • Duración: 5 h y 22 m
    • Fecha de lanzamiento: 08-29-20
    • Idioma: Inglés
    • 5 out of 5 stars 24 calificaciones
    • In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society....

    Precio regular: $19.46 o 1 crédito

    Sale price: $19.46 o 1 crédito

    • De: Roy Lilley
    • Narrado por: Timothy Andrés Pabon
    • Duración: 3 h y 41 m
    • Fecha de lanzamiento: 05-28-19
    • Idioma: Inglés
    • 4 out of 5 stars 447 calificaciones
    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

    Precio regular: $16.00 o 1 crédito

    Sale price: $16.00 o 1 crédito

    • Harnessing Data and AI to Reinvent Customer Engagement
    • De: Tom Chavez, Chris O'Hara, Vivek Vaidya
    • Narrado por: LJ Ganser
    • Duración: 6 h y 17 m
    • Fecha de lanzamiento: 02-19-19
    • Idioma: Inglés
    • 4 out of 5 stars 116 calificaciones
    • The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing....

    Precio regular: $19.95 o 1 crédito

    Sale price: $19.95 o 1 crédito

    • Building Products Your Customers Will Buy
    • De: Cindy Alvarez
    • Narrado por: Chelsea Kwoka
    • Duración: 7 h y 23 m
    • Fecha de lanzamiento: 02-05-21
    • Idioma: Inglés
    • 4.5 out of 5 stars 21 calificaciones
    • How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants....

    Precio regular: $21.49 o 1 crédito

    Sale price: $21.49 o 1 crédito

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