Career Services
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Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career
- De: Philip Martin McCaulay
- Narrado por: Virtual Voice
- Duración: 1 h y 20 m
- Versión completa
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"Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career" is a comprehensive resource designed to help aspiring civil servants prepare for and succeed in various civil service exams. The book covers a wide range of topics essential for exam success, including an introduction to civil service careers, the benefits and hiring process, and the different types of civil service exams. Detailed chapters delve into the exam structure and format, offering insights into common sections such as verbal skills, mathematical problem-solving, clerical skills, logical reasoning, ...
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Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career
- Narrado por: Virtual Voice
- Duración: 1 h y 20 m
- Fecha de lanzamiento: 09-21-24
- Idioma: Inglés
- "Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career" is a comprehensive resource designed to help aspiring civil ...
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The Jobs to Be Done Playbook
- Align Your Markets, Organization, and Strategy Around Customer Needs
- De: Jim Kalbach, Michael Schrage - foreword
- Narrado por: Tom Parks
- Duración: 8 h y 10 m
- Versión completa
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These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action. This book shows you techniques to make offerings people want, as well as make people want your offering.
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Not great for audio
- De Claire en 01-06-25
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The Jobs to Be Done Playbook
- Align Your Markets, Organization, and Strategy Around Customer Needs
- Narrado por: Tom Parks
- Duración: 8 h y 10 m
- Fecha de lanzamiento: 05-28-24
- Idioma: Inglés
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These days, consumers have real power: they can research companies, compare ratings, and find alternatives with a simple tap. Focusing on customer needs isn't a nice-to-have, it's a strategic imperative. The Jobs To Be Done Playbook (JTBD) helps organizations turn market insight into action.
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The Customer-Base Audit
- The First Step on the Journey to Customer Centricity
- De: Peter Fader, Bruce Hardie, Michael Ross
- Narrado por: Walter Dixon
- Duración: 4 h y 42 m
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How much time have you spent reflecting on the fact that revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base.
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The Customer-Base Audit
- The First Step on the Journey to Customer Centricity
- Narrado por: Walter Dixon
- Duración: 4 h y 42 m
- Fecha de lanzamiento: 03-14-23
- Idioma: Inglés
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In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base....
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ZAG
- The #1 Strategy of High-Performance Brands
- De: Marty Neumeier
- Narrado por: Marty Neumeier
- Duración: 1 h y 53 m
- Versión completa
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The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.
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ZAG
- The #1 Strategy of High-Performance Brands
- Narrado por: Marty Neumeier
- Duración: 1 h y 53 m
- Fecha de lanzamiento: 05-05-25
- Idioma: Inglés
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The author argues that in an extremely cluttered marketplace, traditional differentiation is no longer enough—today companies need “radical differentiation” to create lasting value for their shareholders and customers.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- De: David Meerman Scott
- Narrado por: David Meerman Scott
- Duración: 10 h y 30 m
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Required listening for any organization that interacts with the public - ranging from independent consultants to established large corporations and small businesses to new start-ups and nonprofits - The New Rules of Sales and Service is the essential guidebook for anyone attempting to navigate the exciting and evolving digital landscape.
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The New Rules of Sales and Service
- How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business
- Narrado por: David Meerman Scott
- Duración: 10 h y 30 m
- Fecha de lanzamiento: 07-27-20
- Idioma: Inglés
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The New Rules of Sales and Service shows how innovative businesses large and small are discovering new opportunities, strengthening customer loyalty, and mastering real-time buyer satisfaction.....
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- De: Shep Hyken
- Narrado por: Joe Bronzi
- Duración: 5 h y 26 m
- Versión completa
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You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction.
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Every business cliche you have ever heard in 52 easy steps
- De Scott J. Jones MD en 01-24-18
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Amaze Every Customer Every Time
- 52 Tools for Delivering the Most Amazing Customer Service on the Planet
- Narrado por: Joe Bronzi
- Duración: 5 h y 26 m
- Fecha de lanzamiento: 05-12-14
- Idioma: Inglés
- You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy....
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- De: Shep Hyken
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master - and Shep Hyken knows the tricks to making it your own. In Be Amazing or Go Home, Shep shares the secrets behind making his motto "Always Be Amazing!" an everyday lifestyle and shows how you too can become exceptional in business and in life. Drawing on the routines of incredible people, Shep demonstrates simple practices that can elevate your game.
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loves the book
- De Anonymous User en 04-18-25
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Be Amazing or Go Home
- Seven Customer Service Habits That Create Confidence with Everyone
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 20 m
- Fecha de lanzamiento: 04-11-18
- Idioma: Inglés
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Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn't an out-of-reach goal. In fact, amazement is a habit that anyone can master....
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Creating Generational Wealth
- What the Super Wealthy Know That You Need to Know
- De: Douglas A.C. Eze
- Narrado por: Christopher John
- Duración: 2 h y 48 m
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In this powerful resource, wealth strategist Douglas A. C. Eze draws on his personal journey from immigrant to financial expert, extensive experience with wealthy clients, and decades of research to reveal a practical approach that helps every day, ordinary people create lasting financial legacies.
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Solid Information
- De Hosea en 12-26-18
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Creating Generational Wealth
- What the Super Wealthy Know That You Need to Know
- Narrado por: Christopher John
- Duración: 2 h y 48 m
- Fecha de lanzamiento: 04-23-15
- Idioma: Inglés
- Only one thing stands between you and the generational wealth you desire to create: developing a proven, time-tested plan based on solid information....
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- De: Nick Mehta, Kellie Capote
- Narrado por: Teri Schnaubelt
- Duración: 6 h y 58 m
- Versión completa
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it-without ever needing to reach out to a live customer success manager.
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Digital Customer Success
- Why the Next Frontier of CS is Digital and How You Can Leverage it to Drive Durable Growth
- Narrado por: Teri Schnaubelt
- Duración: 6 h y 58 m
- Fecha de lanzamiento: 07-09-24
- Idioma: Inglés
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In Digital Customer Success: The Next Frontier, a team of trailblazing customer success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in customer success management.
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- De: Tom McMakin, Jacob Parks
- Narrado por: Steve Menasche
- Duración: 10 h y 14 m
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Never Say Sell explains how to scale individual engagements into long-term business relationships. Cowritten by Tom McMakin, the coauthor of How Clients Buy and expert in account development, and colleague Jacob Parks, this book provides insights into how key rainmakers at firms like Accenture and IBM drive growth from existing relationships. Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts.
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- Narrado por: Steve Menasche
- Duración: 10 h y 14 m
- Fecha de lanzamiento: 11-17-20
- Idioma: Inglés
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Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts....
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The Challenger Sale
- How to Take Control of the Customer Conversation
- De: Matthew Dixon, Brent Adamson
- Narrado por: Matthew Dixon, Brent Adamson
- Duración: 5 h y 43 m
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Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them! What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. Matthew Dixon, Brent Adamson and their colleagues at CEB have studied the performance of thousands of sales reps worldwide. Their conclusion? The best salespeople don't just build relationships with customers. They challenge them.
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Lacks Depth
- De Rory Branford en 04-08-24
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The Challenger Sale
- How to Take Control of the Customer Conversation
- Narrado por: Matthew Dixon, Brent Adamson
- Duración: 5 h y 43 m
- Fecha de lanzamiento: 02-10-22
- Idioma: Inglés
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Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them....
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
- Versión completa
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Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
- Fecha de lanzamiento: 05-31-22
- Idioma: Inglés
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Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. This book brings a fresh view on revenue management and describes the tools that are relevant and effective today....
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The Art of Explanation
- Making Your Ideas, Products, and Services Easier to Understand
- De: Lee LeFever
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 18 m
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Your guide to becoming an explanation specialist. You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful. Your idea has an explanation problem. The Art of Explanation is for business people, educators, and influencers who want to improve their explanation skills and start solving explanation problems.
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Very Good Ideas, Very poor example.
- De Amazon Customer en 03-22-16
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The Art of Explanation
- Making Your Ideas, Products, and Services Easier to Understand
- Narrado por: Tim Andres Pabon
- Duración: 7 h y 18 m
- Fecha de lanzamiento: 06-24-14
- Idioma: Inglés
- You've done the hard work. Your product or service works beautifully - but something is missing. People just don't see the big idea - and it's keeping you from being successful....
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The Blue Square Method
- The Mindset and Best-Practices of Top Fee-For-Service Professionals
- De: Duncan MacPherson, Chris Jeppesen
- Narrado por: Duncan MacPherson
- Duración: 12 h y 39 m
- Versión completa
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The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally. This actionable playbook is designed to put you on a predictable trajectory and ensure you never plateau.
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Not a lot of new information
- De Phil Jasso en 06-02-24
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The Blue Square Method
- The Mindset and Best-Practices of Top Fee-For-Service Professionals
- Narrado por: Duncan MacPherson
- Duración: 12 h y 39 m
- Fecha de lanzamiento: 09-21-22
- Idioma: Inglés
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The Blue Square Method is a philosophy and process for the enlightened fee-for-service professional who is striving to grow on their own terms. Panoramic success requires continual refinement and optimization both personally and professionally....
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The Customer Centricity Playbook
- Implement a Winning Strategy Driven by Customer Lifetime Value
- De: Peter Fader, Sarah Toms
- Narrado por: Steve Menasche
- Duración: 4 h y 2 m
- Versión completa
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Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.
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excellent overview of customer centricity
- De SKYNET en 06-17-22
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The Customer Centricity Playbook
- Implement a Winning Strategy Driven by Customer Lifetime Value
- Narrado por: Steve Menasche
- Duración: 4 h y 2 m
- Fecha de lanzamiento: 06-11-19
- Idioma: Inglés
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Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....
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Customer Support
- From Novice to Expert
- De: Andrii Shybanov
- Narrado por: Virtual Voice
- Duración: 14 h y 19 m
- Versión completa
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Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide for anyone who serves customers—face to face, on the phone, in live chat, or anywhere else. After ten years helping airline passengers from around the world, I learned what truly delights people: clear words, genuine empathy, and fast solutions. In this book you’ll learn to master: Communication – write and speak so customers trust you. Empathy – see the issue through the customer’s eyes. Digital Tools – choose the right platforms and ...
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Customer Support
- From Novice to Expert
- Narrado por: Virtual Voice
- Duración: 14 h y 19 m
- Fecha de lanzamiento: 04-18-25
- Idioma: Inglés
- Turn every “thank you,” apology, and quick reply into a loyal customer. Customer Support: From Novice to Expert is the straightforward guide ...
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Versión completa
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Historia
In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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Reinforces core values
- De Vicki Cloutier en 04-07-22
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Fecha de lanzamiento: 08-29-20
- Idioma: Inglés
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society....
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Dealing with Difficult People
- De: Roy Lilley
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 41 m
- Versión completa
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General
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Narración:
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Historia
Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Skip it
- De Tim en 01-12-22
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Dealing with Difficult People
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 41 m
- Fecha de lanzamiento: 05-28-19
- Idioma: Inglés
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- De: Tom Chavez, Chris O'Hara, Vivek Vaidya
- Narrado por: LJ Ganser
- Duración: 6 h y 17 m
- Versión completa
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Historia
The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing. You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll hear how top companies put these data-driven strategies into action. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next.
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No accompanying PDF?
- De Amazon Customer en 06-21-19
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Data Driven
- Harnessing Data and AI to Reinvent Customer Engagement
- Narrado por: LJ Ganser
- Duración: 6 h y 17 m
- Fecha de lanzamiento: 02-19-19
- Idioma: Inglés
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The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing....
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Lean Customer Development
- Building Products Your Customers Will Buy
- De: Cindy Alvarez
- Narrado por: Chelsea Kwoka
- Duración: 7 h y 23 m
- Versión completa
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Historia
How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants. With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers behave, the problems they need to solve, and what frustrates and delights them
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Great advice
- De atomkirk en 01-07-24
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Lean Customer Development
- Building Products Your Customers Will Buy
- Narrado por: Chelsea Kwoka
- Duración: 7 h y 23 m
- Fecha de lanzamiento: 02-05-21
- Idioma: Inglés
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How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research - before you waste months and millions on a product or service that no one needs or wants....
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Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $21.49 o 1 crédito
Sale price: $21.49 o 1 crédito
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