Career Services

Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.

The team behind the data management platform that helps fuel Salesforce - the number one customer relationship management (CRM) company in the world - presents this indispensable guide to data-powered marketing. You’ll discover the three principles for building a successful data strategy and the five sources of data-driven power. You’ll hear how top companies put these data-driven strategies into action. And if you’re wondering what the future holds, you’ll receive seven forecasts to better prepare you for what may come next.

Proven customer engagement approaches for winning in the most important moments driving profitability and growth - customer retention and expansion.

Being a server--well, a good server--is so much more than taking an order and dropping food off at a table. Serving with hospitality can open doors to meaningful interactions with strangers, long-term relationships with regulars, and, ultimately, consistent financial success. If you’re new to the restaurant industry, want to improve your skills, or just curious about how to succeed as a server, look no further. As an eight-year veteran and single mom who has been able to raise two kids on server income alone, you can trust me when I say I know what I’m talking about.

Today's top business owners know that the only way to grow quickly and profitably is to leverage the power of online marketing. But breaking through to your target customers without breaking the bank requires a reliable system to take your business from the shadows to the top of the search results. Written specifically for service business owners, Grow! provides a three-part path that shows service companies how to get fast growth with fat profits, with a system that has been thoroughly tested and proven by hundreds of service companies.

Our professional relationships are the most important asset we have when it comes to growing our careers and our businesses. Most people think of this as “networking”. But in today’s hyperconnected market, the most cost-effective and high-return route to new, repeat, and referral business is through our existing networks, not through adding more social media “friends” and “connections”. This transformative guide from relationship marketing expert Zvi Band shows you how to deepen your personal connections to achieve your professional goals.

Conquer the ICFSEB National Board Exam (NBE) for Funeral Service Workers: Your Guide to a Career as a Licensed Funeral Director or Mortician is a comprehensive resource designed to help aspiring funeral service professionals pass the National Board Exam (NBE). This guide covers both the Arts and Sciences sections of the exam, offering in-depth explanations, practical examples, and study strategies to prepare for topics such as funeral law, embalming, restorative art, and microbiology. In addition to exam preparation, this guide also explores the real-world responsibilities of funeral ...

In this hyper-competitive, globally connected world, how do organizations and individual professionals stand out from the competition and engage their customers? All Business Is Still Show Business reveals that the secrets and standards of the entertainment industry are exactly what every business in any industry needs to create distinction. This is not about "fluff", comedy, or being flashy. It's a serious business book about a solid business philosophy that can make the difference for you and your organization.

In Customer Love: Great Stories about Great Service you will explore 24 unforgettable stories about phenomenal customer service. Each chapter will ignite your thoughts and inspire new ideas that you can use to take your customer service to the next level. Share this audiobook with your employees and watch the creative ideas flow. Utilize the ideas behind these creative narratives to grow your business - and remember "if you do something good for one customer, they'll tell 100 other people."

Not every client is a good client! In that first flush of life as business owners, we often say yes to anyone who wants to hire us. We think the most important thing is establishing a client base. As long as we're getting hired, that's a good thing, and it's all that matters. But after a while we learn an important truth: Not every client is a good client. In fact some of them are truly toxic.

Discover the ultimate guide to mastering Ambulatory Service Center (ASC) coding interviews with the power of Artificial Intelligence (AI). This comprehensive book is designed to equip aspiring medical coders with 100 carefully crafted questions, their corresponding intents, expertly crafted answers, and valuable insider tips. With the help of AI, you'll gain a deep understanding of the interview process, sharpen your coding skills, and confidently tackle any ASC coding interview. Unlock the potential of AI as you dive into this invaluable resource, developed by a curious mind. Each question...

Discover the expertise of Shanthi Kumar Vemulapalli [also known as Shanthi Kumar V - Cloud DevOps MLOPS AI Career Global Coach] in Cloud Computing, DevOps, and AI, honed over 35 years in the IT industry across six nations. Since 2018, Shanthi Kumar has enlightened both IT and non-IT professionals through coaching, aiming to empower individuals to excel in transformative roles. Explore more about Shanthi Kumar's work at vskumar.blog and vskumarcoaching.com, and experience the "VSKUMARCOACHING" app, designed for online coaching tutorials in AWS and Azure job skills, fostering the growth of ...

The Challenger Sale team are back, and this time they reveal something even more game changing: the highest-performing sales teams don't focus on friendly, attentive customers. They target challenger customers. Challenger customers are sceptical, less interested in meeting and indifferent. But they also have the persuasive skill and will to challenge their own organisations on your behalf and get the deal to the finish line.

Unlock the transformative potential of business through "Impact with Love." Within this thought-provoking audiobook, Greg Harmeyer, a seasoned leader boasting two decades of experience, generously shares his wealth of knowledge on establishing organizations that genuinely enrich people's lives. Explore pragmatic insights, invaluable experiences, and actionable frameworks tailored to empower leaders. Harmeyer's narrative of steering an award-winning, high-impact, and health-focused company provides a rich backdrop for lessons in fostering workplace cultures steeped in love and trust.

How would you like to double or even triple the amount of money you make in tips as a food server? If you are a waiter or waitress, these simple-to-follow suggestions will increase the amount of money you make in tips - guaranteed. Wouldn't you like to know the most important things to pay attention to when you are waiting on your guests? Wouldn't you like to know the things that will have negative effects on the amount of money you make in a shift?

We're in a major shift in a fundamental aspect of how businesses grow, how buyers purchase, and how businesses build meaningful conversations and customer relationships. Companies who align their mission, strategies, action plans, and tools with the way buyers think, learn, discover, and purchase will have a huge competitive advantage. Inbound Organization shows leaders how to build their company's future around "inbound" principles and strengthen the structural foundations necessary to deal with the changes in buyer behavior.

Developed by Benjamin Mathes in one of Los Angeles's most prestigious underground acting studios, You, the Career will revolutionize the way you relate to the hustle, the industry, and the actor you want to become. Drawing from 25 years in the industry as an actor, producer, and cultural entrepreneur, Mathes will show you how to take the power from the people who manage, and put it back into the hands of the person who creates it - you!

It takes a special kind of magic for a challenger brand to achieve seemingly impossible customer-centric results. It’s that magic that makes Australian telecommunications company Macquarie Technology world leaders in award-winning customer experience. Joseph A. Michelli—the bestselling author of books about brands renowned for their stellar service and outstanding growth, such as The Ritz-Carlton, Mercedes-Benz, and Starbucks—was so impressed by Macquarie’s ability to deliver transformative customer experiences that he felt compelled to share this book.

Conquer the RICP Exams: Your Guide to a Career as a Retirement Income Certified Professional is a comprehensive study guide designed to help aspiring financial professionals successfully pass the RICP (Retirement Income Certified Professional) exams. Divided into three parts, this guide covers essential topics such as retirement income strategies, risk management, tax-efficient distribution planning, Social Security optimization, and healthcare planning. The guide is structured to offer practical, real-world examples and in-depth explanations, preparing readers not just for exam success but...

How much time have you spent reflecting on the fact that revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Centricity, experts Peter Fader, Bruce Hardie, and Michael Ross start you on the path toward really getting to understand your customers' buying behavior as well as the health of your overall customer base.