Career Services

Conquer the Automotive Service Technician and Mechanic Profession: Your Concise Guide to a Career Inspecting, Maintaining, and Repairing Cars and Light Trucks is an essential resource for anyone aspiring to thrive in the automotive repair field. This comprehensive guide explores the vital role of service technicians and mechanics in keeping vehicles running safely and efficiently. Covering everything from routine maintenance to advanced diagnostics, the book equips readers with the knowledge needed to master both mechanical and electronic systems in modern cars and light trucks. Readers ...

Marketers are faced with a stark and challenging dilemma: Customers demand deep personalization, but they are increasingly leery of offering the type of personal data required to make it happen. As a solution to this problem, customer data platforms have come to the fore. CDPs are the hottest marketing technology around today, but are they worthy of the hype? Customer Data Platforms takes a deep dive into everything CDP, so you can learn how to steer your firm toward the future of personalization.

How would you like to double or even triple the amount of money you make in tips as a food server? If you are a waiter or waitress, these simple-to-follow suggestions will increase the amount of money you make in tips - guaranteed. Wouldn't you like to know the most important things to pay attention to when you are waiting on your guests? Wouldn't you like to know the things that will have negative effects on the amount of money you make in a shift?

This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.

While employees may possess the knowledge and skills to do their jobs, they are unaware of what best-selling customer service author Steve Curtin calls job purpose: how their specific tasks contribute to the organization’s reason for being. They understand what to do and how to do it, but not why they do it. Curtin offers a fresh tool to overcome this challenge. Instead of just having assignments to work on, they now have a purpose to work toward. Service quality goes from transactional to exceptional.

Unlock the potential of a profitable and flexible business by becoming a mobile notary. Whether you are new to the industry or looking to expand your current services, 'How to Start a Mobile Notary Business' provides you with the essential knowledge and strategies to establish a successful mobile notary enterprise. Tailored to meet the needs of aspiring business owners, this comprehensive guide covers everything from legalities and logistics to marketing and client management.

Marketing legend David Norton orchestrated the initiatives that made Harrah's/Caesars Entertainment one of the greatest marketing companies in the world. His approach of using data to identify opportunities for the business, developing the narrative to sell throughout the organization and partnering with various constituents to drive successful implementation operationally is unparalleled. In The High Roller Experience, he shares his secrets to creating an unbeatable marketing strategy.

Are you looking to start your own tree removal business? How to Start a Tree Removal Business provides you with all the tools and insights needed to establish a successful venture in this lucrative sector. From understanding the fundamentals of arboriculture and acquiring necessary certifications to managing risk and marketing your services, this guide leads you through every essential step.

La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.

Design Like Apple uncovers the lessons from Apple's singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization.

Embark on a rewarding journey by setting up your own tax preparation business. 'How To Start A Tax Preparation Business' provides you with practical guidance and exhaustive insights, whether you are an aspiring entrepreneur or an experienced accountant. From understanding tax regulations and setting up your business structure to acquiring clients and expanding your service lines, this comprehensive guide offers invaluable advice, real-world examples, and actionable steps.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

You don't have to settle for average! Take it from someone who knows what it's like to be told you'll never amount to being more than a punk kid. Whatever past you come from doesn't have to be your future. I always knew I was put on this planet to be great, but it wasn't until I took action and put in the work that I started seeing the results. I am here to show you how to do the same.

In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand.

Go to college or learn a trade? For Joey Snider, this common high-schooler’s dilemma was easily resolved. He was going strong as a teenage apprentice plumber. That is, until his parents packed him off to college. But Joey couldn't stay away for long, and after eight years becoming a master in his trade, he bought and built up his own plumbing and water treatment company into a multi-van, seven-figure business.

This powerful three-in-one audiobook bundle walks you through the exact steps to start a mobile car wash, moving help service, and window cleaning business—all of which can be operated with minimal equipment, no storefront, and zero prior experience.

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.

The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior.

In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.

Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....