Career Services

Conquer the CBP Exam: Your Guide to a Career as a Customs and Border Protection Officer is a comprehensive study guide designed to help aspiring CBP Officers navigate the challenging selection process. The book provides detailed insights into the role of a CBP Officer, emphasizing the importance of protecting the nation’s borders from illegal activities such as terrorism, human trafficking, and smuggling. It covers the key components of the CBP Officer Exam, including logical reasoning, arithmetic reasoning, writing skills, and situational judgment. Each chapter offers in-depth ...

Instead of prescribing rigid scripts and protocols, The 5 Principles of IT Customer Service shows the listener how to live a more compassionate and empathetic life as a pathway to delivering exceptional customer service. Ignoring the dictates of most customer service books, The 5 Principles of IT Customer Service focuses instead on the timeless principles of pride in your work combined with compassion and empathy for our customers and colleagues, excellent listening skills, and an ability to treat all people with dignity and respect.

This book is for funnel builders, marketing agencies, and anyone else who loves to build marketing funnels and sell them to customers. No more low-budget, low-value customers. Just follow the 6A framework and you’ll attract higher paying customers, define a profitable niche, and sell more marketing funnels. Even if you’ve never sold a funnel for more than four figures (or you have no idea what to include in a five-figure project), this audiobook will lay out the entire process to sell marketing funnels for five figures.

Don’t be daunted by a challenging economy and fierce competition. Even in the toughest environment, innovative, highly profitable businesses abound. And yours can be one of them with Now, Build a Great Business! This essential success kit from business heavyweights and acclaimed authors Mark Thompson and Brian Tracy is filled with straightforward, powerful strategies to ignite growth in your business.

If you are an entrepreneur running a business or getting ready to start one, you need to know something. Entrepreneurship is about creating the future. It's exciting, scary, and often like walking a lofty tightrope without a safety net. The INth Degree is the indispensable system I use to find myself, know myself, and differentiate myself in the world. . . and my business has become successful as a result.

This book offers an innovative, research-based approach to one of the toughest challenges businesses face today: how to drive success by effectively managing the moments when employees interact with customers. Based on research spanning 10 million employees and 10 million customers around the globe, the Human Sigma approach combines a proven method for assessing the health of the employee-customer encounter with a disciplined process for improving it.

Every organization, whether in healthcare or beyond, relies on key referral sources or centers of influence to grow and thrive. How can you ensure these vital connections are actively driving potential customers or clients your way? Systematic referral source marketing is your untapped advantage.

Are you passionate about cooking and looking to transform your culinary skills into a profitable business? How to Start a Meal Prep Business is your essential guide to establishing a successful meal prep service from scratch.

Unlock the transformative potential of business through "Impact with Love." Within this thought-provoking audiobook, Greg Harmeyer, a seasoned leader boasting two decades of experience, generously shares his wealth of knowledge on establishing organizations that genuinely enrich people's lives. Explore pragmatic insights, invaluable experiences, and actionable frameworks tailored to empower leaders. Harmeyer's narrative of steering an award-winning, high-impact, and health-focused company provides a rich backdrop for lessons in fostering workplace cultures steeped in love and trust.

Imagine for a moment that your favorite artist, musician, group, or rock star came into your office or called you today requesting your product or service. What would you say to them? What would you do to serve them? Now ask yourself: When was the last time I treated a customer or a client like a rock star? What would it do for your business if you treat every customer and client like a rock star?

Gabriel Vallejo López presenta 34 casos ¡de la vida real! que nos recuerdan la importancia de tener modelos de servicio al cliente de clase mundial.

Harnessing brand power within financial services demands a new way of thinking. It’s not quick. It’s not easy. But it’s a shift that any financial institution can adopt and it’s worth the investment because great brands all speak the same language: returns. Great brands get great returns every time. Cutting expenses and hoping for the best feel like safe solutions when business is unstable. But to be relevant today and ensure growth tomorrow, financial institutions should take a cue from consumer brands. It’s time to connect with customers and create meaningful experiences.

Leveraged Consulting in the Digital Age is a powerful guide to starting, surviving and thriving as an independent consultant, coach, or other professional service provider in today’s growing yet competitive marketplace. Whether you’re starry-eyed, struggling, stuck, or stressed with the peaks and dips of traditional consulting, or you’re doing well but looking for ways to grow, this book is for you.

This easy to follow and humorous book of hard-earned wisdom will have you understanding the modern fire service, and how to navigate your way through it. It covers tough subjects to help you get through your day, and help you shine as a new firefighter, or anyone new to the emergency services field. This rookie bible is here to assist you with the day-to-day life of living with your new fire service family for the next 25 plus years.

Heather Ripley is passionate about helping business owners in the skilled trades embrace the power of public relations to grow. Throughout her career, she’s advised hundreds of contractors in how to effectively boost their visibility and reputation. Now, Heather shares the insight that has made her public relations agency, Ripley PR, one of the most respected and successful firms in the country.

La Customer Experience es una disciplina con una demanda creciente que despierta mucho interés. Solo en países de habla hispana hay 49.500 búsquedas al mes por Google del término "Customer Experience". Pocos son los profesionales que saben del tema y que ofrecen un método que permita diseñar Experiencias Cliente relevantes y rentables . Este libro explica el método CX3C, un método sencillo y eficaz que consta de 10 fases para que el "lunes", cuando el lector llegue a la oficina, pueda empezar a trabajar con sus compañeros en diseñar y activar Experiencias Cliente relevantes y rentables.

From October 2002 to September 2005, the crew of the USS San Francisco (SSN 711), a nuclear fast-attack submarine, took an incredible and gut-wrenching journey through three homeports, two missions vital to national security, two dry-dockings, dozens of leaders, and the worst submerged grounding in the history of the US Navy that did not result in the loss of the vessel.

Selling a business for millions of dollars is a dream for many and a reality for few. With the help of Linda Rose’s Get Acquired for Millions, rest assured you can be one of those few. This insider’s guide to designing the most lucrative exit strategy is the “go-to” book for Technology Service Provider business owners who need answers. The book contains access to two valuable assessments to help you determine your current company valuation as a Technology Service Provider and your readiness to exit your company on a personal level.

Leading marketing practitioner and thought leader Joe Federer draws on evolutionary biology, anthropology, neuroanatomy, and psychology, as well as more than a decade of hands-on experience, to explain why people act so differently in various online spaces and what they are seeking from participating in each one.

Drawing on more than a decade of new work, Kim and Mauborgne show you how to move beyond competing, inspire your people's confidence and seize new growth, guiding you step-by-step through how to take your organization from a red ocean crowded with competition to a blue ocean of uncontested market space.