Career Services

In Pumpkin's Pennies, young listeners embark on a heartwarming journey with Pumpkin as she discovers the value of hard work, saving, spending wisely, and sharing. Set in the vibrant world of Springwell Farms, the story follows Pumpkin’s determination to earn her first "horsey coins," save for a warm blanket and eventually use her financial knowledge to lead her community toward prosperity.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

This book will guide you to adapt your insurance or financial services agency to reach and serve customers in the ways they want to do business. Troy Korsgaden shares a blueprint for a new business model to set your firm up for success in today’s rapidly changing environment.

If you want theory or a bird's-eye view of online/digital marketing, this book is not for you. But if your business provides a service and you want to increase the number of your clients by exploiting the power of the internet, this book will help. Because it sets out the proven, simple five-step strategy I use on a daily basis since 2011. With my strategy, you will have a clear action plan to exploit the power of the internet to increase your client numbers. It is a cost-effective strategy that will, as sure as day follows night, drive new clients to your business.

In every thriving organization, there are leaders at the forefront driving vision and strategy. Yet, behind every successful leader stands a dedicated team—the backbone—that ensures the leader’s vision becomes reality. In The Backbone of Leadership, L. David Harris reveals how to excel in critical support roles, such as COO, Chief of Staff, Vice President, General Manager, Director, or Team Leader, etc., ensuring your organization thrives.

If you’re stuck in a dead-end job, afraid to transition into something bigger and better, or do not know what your next move should be, or just terrified going on job interviews, then I have the solutions for you. So, if you are ready to unlock those doors of uncertainty, fear, and confusion, this audiobook is for you! You’re just one key away from success.

Black Businesses offer great customer service generally. However, we also know that many Black business owners have long been plagued with the title of offering less than acceptable customer service in certain sectors. A small but significant number have spawned a reputation that makes them the butt of comedy and conversation in and outside the home. It is a topic that has intrigued Business Advisor, Consultant, and Author Yvonne Witter enough to research the problem. This book is the result.

Sound interesting? The author thinks so too! Listen to Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication and experience the compelling world of customer service and communication in dentistry and orthodontics.

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners as well as against demands of the future in a book service leaders around the world will use as a guide for years to come.

A positive customer experience is absolutely essential to keeping your business relevant. Today's business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience for Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer engagement into your business plans and keep the crowds singing your praises.

It’s a new era of business and consumerism - and you play a role in defining it.

Today’s biggest trends - the mobile web, social media, real time - have produced a new consumer landscape. The End of Business As Usual explores this complex information revolution, how it has changed the future of business, media, and culture, and what you can do about it. This is the end of business as usual and the beginning of a new era of relevance.

Conquer the Federal Air Marshal Exam: Your Guide to a Career in TSA Law Enforcement is an essential resource for aspiring Federal Air Marshals. This comprehensive guide covers crucial topics to help candidates prepare for the rigorous exam and succeed in their careers. The book delves into the Federal Air Marshal Service, providing an overview of its history, mission, and organizational structure. It explores aviation security protocols, detailing the procedures and technologies used to ensure the safety and security of flights. The guide also focuses on threat assessment, teaching ...

Design Like Apple uncovers the lessons from Apple's singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization.

Who is living your life, you or someone else? Many of us have a tendency to lead guarded lives, only showing our true selves to a select few. Many of us live in constant fear or doubt that if we don't conform to the way society sees us, we will be shunned or ousted, forced to fend for ourselves. Why do we do this? Why do we feel that we need to please others instead of ourselves? We will talk about what makes up our authentic selves as well as what we can do in order to become the people we want to be.

What will motivate an organization’s employees to be fully engaged in the corporate purpose? How can a company be less "Big Brother knows best" and more supportive of individual employees’ pursuit of workplace meaning? Pioneer business strategist Theodore Roosevelt Malloch’s Service Leadership answers these questions and more. "Service leadership" is the service of the diversity of interests of employees and their quest for purpose under the corporate umbrella.

The Bicycle Book takes you on two intertwining paths. One is the author’s fond oftentimes funny tale of being a newbie paperboy at the tender age of 12. Adventures in customer relations become lifetime lessons thanks to Steve’s quirky, brilliantly pedagogical dad, a top advertising executive given to Socratic Q&A dialoguing and mealtime family seminars.

Focused Interviewing is the third edition of the popular law enforcement text used to instruct interview and interrogation. The newest version has been updated to include only the scientifically validated approaches to the art of interviewing. Of particular interest in the section dealing with False Confession Syndrome and how to easily avoid similar allegations. Formerly strictly a law enforcement text, Focused Interviewing 2013 has been expanded to include approaches for parents, teachers, employers, employees, doctors and patients, military officers and investigators.

Retail is experiencing a massive transition. Thousands of independent retailers have been bobbing in the ocean, clinging to planks of splintered wood and struggling to stay afloat. Today, those who remain have washed ashore on a new island, and the rules have changed. But where there’s life, there’s hope, as long as you’re willing to roll up your sleeves and do the work. In Come Back to Bed, Mark Kinsley and Mark Quinn offer strategies and principles retailers can use to forge lasting customer relationships that will weather any storm.

There is a reason why Amazon web services make over $20 billion a year for Amazon. The reason is simple. Cloud computing is an essential service that has made it possible for thousands of businesses around the world to launch secured web solutions rapidly, flexibly, and cost-effectively. Amazon’s AWS has proven to be ahead of the pack, thanks to its reliable infrastructure as a cloud computing solution. This, perhaps, explains why some of the biggest and fastest growing tech companies use AWS.

Juli McNeely chronicles her experiences in two decades as a financial advisor and owner of McNeely Financial Services. McNeely is the only female past president of the prestigious, 126-year-old NAIFA (National Association of Insurance and Financial Investors) organization. Written in her candid, incisive, no-holds-barred style, No Necktie Needed: A Woman’s Guide to Success in Financial Services makes the industry accessible to women in search of a strong work-life balance and who seek to define and measure success by their own standards.