Career Services

Featuring instructional case studies from companies including Panasonic, Hilton, Merck, and Honeywell, this evidence-based book provides listeners with a proven methodology for driving success before, during, and after every sale. Embracing the entire customer life cycle, Beyond the Sales Process reveals twelve essential strategies including: Study your customer. Give them compelling reasons to engage. Build a vision for them of their own success....

Conquer the CBP Exam: Your Guide to a Career as a Customs and Border Protection Officer is a comprehensive study guide designed to help aspiring CBP Officers navigate the challenging selection process. The book provides detailed insights into the role of a CBP Officer, emphasizing the importance of protecting the nation’s borders from illegal activities such as terrorism, human trafficking, and smuggling. It covers the key components of the CBP Officer Exam, including logical reasoning, arithmetic reasoning, writing skills, and situational judgment. Each chapter offers in-depth ...

The Compass and the Nail presents an unconventional perspective of how particular organizations create rabid fan bases, in turn making them more successful and more profitable. Written by Patagonia's former lead strategist for consumer marketing, and advisor to such iconic brands as Seventh Generation and Burton Snowboards, Craig Wilson outlines game-changing insights for providers of any product or service who desire fiercely loyal behavior.

Looking for a simple, high-demand business you can start with minimal tools and make money fast? How to Start a Window Cleaning Business: Shine Glass, Stack Cash is your complete guide to launching a profitable window washing service—perfect for solo operators, side hustlers, or anyone ready to earn daily cash in any neighborhood.

A Lifetime of Service is a captivating narrative of a life lived with purpose and passion. Through personal anecdotes, professional experiences, and lessons learned, the author shares their journey from humble beginnings to positions of leadership. A Lifetime of Service offers insights into the challenges and triumphs faced throughout a career dedicated to public service. Discover the values, strategies, and unwavering commitment that shaped a lifetime of making a difference.

Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills.

In an age where convenience is key, starting a delivery service business can be a lucrative endeavor. 'How to Start a Delivery Service Business' provides the step-by-step guidance you need to initiate, operate, and grow a successful delivery service. Whether you’re aiming to serve local businesses, offer courier services, or enter the food delivery market, this book covers everything from planning your business logistics to marketing your services effectively.

This book will not only change the way you look at your business, it will change how you look at yourself. In Build, Donnie Shelton explores the winning strategies that he and other business owners have implemented to achieve success. Build is a proven system that will guide you through the process of assembling a winning team, asking yourself the right questions, and focusing on the important aspects of running a successful business.

What do many successful businesses and leaders have in common? They're the first names that come to mind when people think about their particular industries. How do you achieve this level of trust that influences people to think of you in the right way at the right time? By developing habits and strategies that focus on engaging your audience, creating meaningful relationships, and delivering value consistently, day in and day out. It's the winning approach John Hall used to build Influence & Co. into one of “America's Most Promising Companies”, according to Forbes.

If you are like most entrepreneurs, the idea of finally writing your book is what scares you the most. But imagine what it will feel like to tell your family and friends that you are a published author.... Everything is laid out in step-by-step directions, so you can easily follow the process and have your own book written in seven days or less!

Go to college or learn a trade? For Joey Snider, this common high-schooler’s dilemma was easily resolved. He was going strong as a teenage apprentice plumber. That is, until his parents packed him off to college. But Joey couldn't stay away for long, and after eight years becoming a master in his trade, he bought and built up his own plumbing and water treatment company into a multi-van, seven-figure business.

This book is a practical guide that explores how startup entrepreneurs and business leaders, who hold no design degrees, can integrate service design into their development cycles to create sustainable, desirable, and profitable new services.

Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more.

This Amazon #1 Best Seller delivers proven strategies to revolutionize your hiring process and build a team that’s engaged, high-performing, and here to stay. Whether you’re an HR leader, recruiter, consultant, or business owner, this book equips you with the tools to hire smarter and faster.

Relationships hold companies together and fuel future growth. From connecting with customers to forging high-performing teams, success depends on everyone working well together. Yet many leaders prioritize potential relationships and take established ones for granted. They shouldn't. Research reveals that these core relationships are often the weakest...and can prove more vital than missed networking opportunities.

If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Because you love your people and you never want to drop the ball again.

When should you rebrand your professional services firm, and how do you know if you’re ready? Bold Brand™ is a framework and best-practices approach to help professional services firms identify a niche, position themselves within that niche, and build a compelling brand. In this book, author Josh Miles walks you through a proven process that will show you how to find your niche, position the business, and develop a Bold Brand.

Discover the ultimate guide to transforming your love for fitness into a rewarding career as a certified personal trainer specializing in aging populations! Introducing the highly anticipated eBook, "From Gym Enthusiast to Certified Personal Trainer," a comprehensive roadmap designed to navigate you through every step of the exciting journey into the world of personal training. Dive into an incredible resource that covers everything from assessing your passion for fitness and understanding the fitness industry landscape, to building a loyal client base and achieving long-term success in ...

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the number one health-care system in America.

The Brand Who Cried Wolf is the ultimate handbook for companies and individuals who want to establish and sustain their most powerful, successful brands Instead, The Brand Who Cried Wolf explains that great branding doesn't come from gimmicks or even from good advertising. Great branding begins and ends with exceptional, innovative customer service.