Career Services

Leading for Organisational Change is an intelligent and practical guide to the human side of merger integration and other organizational change. Building a clear sense of common purpose and then reinforcing it through storytelling can underpin the success of an integration or significant change program. Pulling together the best thinking from neuroscience, psychology, business, and her rich personal experience in 20 years of leading change projects in professional services organizations and other people-centered businesses, author Jennifer Emery presents a framework for change.

Igniting Customer Connections explores how organizations of all sizes can build powerful and profitable customer relationships in a today's increasingly complex, fast-paced, and fragmented marketplace. Written by the president of one of the world's largest marketing firms, the audiobook provides expert insights about connecting with customers effectively across all channels and over time. The central premise is a refreshingly different, evidence-based approach called Return On Experience and Engagement, or ROE2.

The Welcomer Edge provides practical recommendations and strategies so that any company - regardless of industry or size - can maximize the quality of its customer service and the quantity of its loyal customers. The principles outlined in The Welcomer Edge are universal for all sales and service environments. It describes four distinct categories of service professionals - the people that will make any customer service/sales function or department a success.

From the mid-90s to the present, ING Direct grew from a mere concept to an ocean-spanning global enterprise, now managing over $75 billion in assets and with over 7 million customers, earning unprecedented levels of consumer trust and affinity. The Orange Code is a story about conventional wisdom, and how to win by ignoring it completely.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.

A social media expert with global experience with many of the world's biggest brands - including Nike, Toyota, and Motorola - Simon Mainwaring offers a visionary new practice in which brands leverage social media to earn consumer goodwill, loyalty, and profit, while creating a third pillar of sustainable social change through conscious contributions from customer purchases. These innovative private sector partnerships answer perhaps the most pressing issue facing business and thought leaders today: how to practice capitalism in a way that satisfies all needs.

We bring products to life and connect them to living, breathing customers. Without us, our companies would crash and burn. And yet, it often seems we don’t get the prospectors the budgets we deserve. Where is the love? The reason our companies don’t love us is that they see us as cost centers rather than revenue centers. So, how do we change that perception (and that reality)? How do we become provable, dependable sources of revenue? By changing our relationship with our customers; by turning them into raving advocates and long-term clients.

Developed by Benjamin Mathes in one of Los Angeles's most prestigious underground acting studios, You, the Career will revolutionize the way you relate to the hustle, the industry, and the actor you want to become. Drawing from 25 years in the industry as an actor, producer, and cultural entrepreneur, Mathes will show you how to take the power from the people who manage, and put it back into the hands of the person who creates it - you!

In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.

"Pass the Animal Control Officer Exam: Your Guide to a Career in Animal Control" is the ultimate study guide for aspiring animal control officers seeking to embark on a fulfilling career in the field of animal control. This comprehensive guide covers essential topics that are crucial for success in the profession, providing a comprehensive overview of the diverse responsibilities and challenges faced by animal control officers. From understanding animal behavior and mastering handling techniques to identifying various animal breeds and species, this guide offers in-depth insights into the ...

Whether you are a business owner or an employee deeply invested in delivering on your organization’s brand promise, the most powerful way to fulfill that promise begins with becoming aligned with who you really are. The Power of Promise teaches you how to understand, declare, map, train, and deliver exactly what you’ve promised your customers, which enhance your bottom line, meet and exceed the expectations of your customers, and improve the work experience for you and your staff.

Modern multigenerational nursing cohorts come with their own unique challenges, but they can also be leveraged to retain staff and increase organizational effectiveness. The key, according to organizational psychology practitioner Dr. April L. Jones, PhD, is to identify and work with each generation's unique values and work ethic.

Wes Berry built a remarkable $60-million-dollar international business from his family’s small florist shop, which began in Detroit. Now, in his extraordinary new audiobook, he shares what he has learned over the years about leadership and business growth. In many businesses that fail, the small things are overlooked; they are the things that are often the easiest to implement, but at the same, time they are easy to forget. It’s these small things that have the greatest impact in the long term.

Ever wanted to try generating passive income through affiliate marketing but don't know how? Understanding Affiliate Marketing is a book that provides you with the basics along with the tips and tricks of using affiliate marketing for your website, products, or services. This handy book will help you generate money from the Internet using affiliate links. It also helps you fully understand what to expect and what not to expect when you go into this type of business.

In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops! In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program.

Almost every business depends on its customers, and yours is probably no different. Without the customer, there is no order, and without the order, there is no profit. It’s easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good as it can be is now much easier with this audiobook, Customer Service: The Ultimate Guide to Learning the Art of Customer Experience Excellence.

Michael Jordan was undoubtedly the greatest basketball player of all time, unless of course you are a Lebron James fan. Despite his incredible success as a player, Jordan could not have won 6 championships on his own. The championships, which made him a true idol were part of a team effort. Just like in sports, high-performance teams are crucial to the success of any business. Whether you’re a large or mid-size firm, if your teams aren’t performing at an optimum level, you’re losing at least some of your return on investment. Think about it.

Design Like Apple uncovers the lessons from Apple's singular approach to product creation, manufacturing, delivery, and customer experience. Learn how design can create a competitive advantage by delivering beauty, ingenuity, and charisma. Get guidance on how to nurture taste, talent, and a design culture at every level of your organization.

In every thriving organization, there are leaders at the forefront driving vision and strategy. Yet, behind every successful leader stands a dedicated team—the backbone—that ensures the leader’s vision becomes reality. In The Backbone of Leadership, L. David Harris reveals how to excel in critical support roles, such as COO, Chief of Staff, Vice President, General Manager, Director, or Team Leader, etc., ensuring your organization thrives.

Despite the anticipated senior tsunami in population emerging across the nation, success in the senior living industry is not guaranteed. In this thought-provoking audiobook, management consultant Jill Johnson discusses the nine market forces that will influence on-going success in an industry over-saturated with competition and complexity. Market Forces offers insight on how these key trends influence the industry and the implications they may have on your occupancy, operations, programming, and desirability of your site.