Career Services
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- De: Ira Vouk
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
- Versión completa
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Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. From the originator of the ARPAR performance index (#ARPAR), this book brings a fresh view on revenue management and describes the tools that are relevant and effective today. After you start applying these strategies—you’ll start noticing the difference in less than a month, guaranteed.
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Revenue Management Made Easy, for Midscale and Limited-Service Hotels
- The 6 Strategic Steps for Becoming the Most Valuable Person at Your Property
- Narrado por: Cindy Slater
- Duración: 2 h y 15 m
- Fecha de lanzamiento: 05-31-22
- Idioma: Inglés
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Everything you need to know about revenue management practice in simple language, with clear and easy-to-understand examples. This book brings a fresh view on revenue management and describes the tools that are relevant and effective today....
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Get Scrappy
- Smarter Digital Marketing for Businesses Big and Small
- De: Nick Westergaard
- Narrado por: Nick Westergaard, Ann Handley
- Duración: 5 h y 23 m
- Versión completa
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It's an exciting time to be in marketing: The Internet, social media, and content marketing are powerful equalizers, resetting the playing field for businesses large and small. Yet it's also a challenging time, with much work to do and an ever-changing array of platforms, features, and networks to master - all on a tighter budget than before. Don't get discouraged. Get scrappy!
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Typical marketing "guru" stuff. Doesn't add much
- De The third Chimp en 07-07-16
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Get Scrappy
- Smarter Digital Marketing for Businesses Big and Small
- Narrado por: Nick Westergaard, Ann Handley
- Duración: 5 h y 23 m
- Fecha de lanzamiento: 04-18-16
- Idioma: Inglés
- It's an exciting time to be in marketing: The Internet, social media, and content marketing are powerful equalizers, resetting the playing field for businesses large and small....
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Service Desk Manager's Crash Course
- De: Phil Gerbyshak
- Narrado por: Alexander Adams
- Duración: 2 h y 53 m
- Versión completa
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In Service Desk Manager's Crash Course, you'll learn from the experience of one of the industry's most well-known former practitioners. Phil Gerbyshak offers an updated and easy-to-understand source for the new manager, and a great refresher for the seasoned one. His combination of expertise and easy-to-grasp teaching veers close to genius for a support desk reference.
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Service Desk Manager's Crash Course
- Narrado por: Alexander Adams
- Duración: 2 h y 53 m
- Fecha de lanzamiento: 08-29-16
- Idioma: Inglés
- In Service Desk Manager's Crash Course, you'll learn from the experience of one of the industry's most well-known former practitioners....
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Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career
- De: Philip Martin McCaulay
- Narrado por: Virtual Voice
- Duración: 1 h y 20 m
- Versión completa
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"Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career" is a comprehensive resource designed to help aspiring civil servants prepare for and succeed in various civil service exams. The book covers a wide range of topics essential for exam success, including an introduction to civil service careers, the benefits and hiring process, and the different types of civil service exams. Detailed chapters delve into the exam structure and format, offering insights into common sections such as verbal skills, mathematical problem-solving, clerical skills, logical reasoning, ...
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Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career
- Narrado por: Virtual Voice
- Duración: 1 h y 20 m
- Fecha de lanzamiento: 09-21-24
- Idioma: Inglés
- "Conquer the Civil Service Exams: Your Guide to a Rewarding Civil Service Career" is a comprehensive resource designed to help aspiring civil ...
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Slow Down, Sell Faster
- Understand Your Customer's Buying Process and Maximize Your Sales
- De: Kevin Davis
- Narrado por: Stephen Bowlby
- Duración: 6 h y 27 m
- Versión completa
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Slow Down, Sell Faster! does this by introducing a simple yet powerful method for buyer-focused selling that is practical, repeatable, and easily customizable. This buyer-focused approach extends to proposals and presentations, loyalty and retention, and, of course, cultivating more business. Each step in the book corresponds to a role you should adopt to meet customers’ needs at each stage of the buying process. Increasing sales is not just about learning more sales techniques; it’s about understanding the buying process - from your customer’s point of view.
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Slow Down, Sell Faster
- Understand Your Customer's Buying Process and Maximize Your Sales
- Narrado por: Stephen Bowlby
- Duración: 6 h y 27 m
- Fecha de lanzamiento: 10-02-20
- Idioma: Inglés
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Slow Down, Sell Faster! does this by introducing a simple yet powerful method for buyer-focused selling that is practical, repeatable, and easily customizable. This buyer-focused approach extends to proposals and presentations, loyalty and retention, and cultivating more business....
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- De: Christian Hansen
- Narrado por: Christian Hansen
- Duración: 3 h y 34 m
- Versión completa
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise. Because our brains are wired to pay attention to certain things, when you build your message on three key (research-backed) strategies, you will bypass the brain’s defenses, stand out from the crowd, and influence decision makers to choose you...every single time. This audiobook tells you how.
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How I present myself
- De Cindee en 04-01-25
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The Influence Mindset
- The Art & Science of Getting People to Choose You
- Narrado por: Christian Hansen
- Duración: 3 h y 34 m
- Fecha de lanzamiento: 11-01-21
- Idioma: Inglés
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Understand the art and science of why people choose you. Your message is your greatest tool to influence others to choose you. The problem is, most people fail because they don’t know how to position and sell themselves. Their message gets lost in the noise....
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Conquer the ICFSEB National Board Exam (NBE) for Funeral Service Workers: Your Guide to a Career as a Licensed Funeral Director or Mortician
- De: Philip Martin McCaulay
- Narrado por: Virtual Voice
- Duración: 1 h y 41 m
- Versión completa
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Conquer the ICFSEB National Board Exam (NBE) for Funeral Service Workers: Your Guide to a Career as a Licensed Funeral Director or Mortician is a comprehensive resource designed to help aspiring funeral service professionals pass the National Board Exam (NBE). This guide covers both the Arts and Sciences sections of the exam, offering in-depth explanations, practical examples, and study strategies to prepare for topics such as funeral law, embalming, restorative art, and microbiology. In addition to exam preparation, this guide also explores the real-world responsibilities of funeral ...
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Is this a joke?
- De Rebecca Bynum en 05-28-25
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Conquer the ICFSEB National Board Exam (NBE) for Funeral Service Workers: Your Guide to a Career as a Licensed Funeral Director or Mortician
- Narrado por: Virtual Voice
- Duración: 1 h y 41 m
- Fecha de lanzamiento: 09-21-24
- Idioma: Inglés
- Conquer the ICFSEB National Board Exam (NBE) for Funeral Service Workers: Your Guide to a Career as a Licensed Funeral Director or Mortician is a ...
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- De: Donovon Jenson
- Narrado por: Robin J Sitten
- Duración: 5 h y 5 m
- Versión completa
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Do you have good relationships with coworkers? How often are you stressed out, even after you get home? Does feedback from your boss make you feel proud or frustrated? I fully understand those frustrations, and, having been through all of them and more, I want to help. By sharing the principles I’ve learned in customer support roles, hopefully I can cut your learning curve and increase job satisfaction.
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It’s OK
- De Mailing Delgado en 04-16-22
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Surviving Customer Service
- Avoid Burnout, Develop Valuable Career Skills
- Narrado por: Robin J Sitten
- Duración: 5 h y 5 m
- Fecha de lanzamiento: 01-08-18
- Idioma: Inglés
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I have a few questions for you. Are you miserable at work every day? What are you getting out of your job? Have you seen promotion opportunities open for you? Find out more....
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- De: Noah Fleming, Shawn Veltman, Debra Margles - Foreword
- Narrado por: Tom Parks, Cristina Panfilio
- Duración: 4 h y 50 m
- Versión completa
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Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers. Are your people (and you) prepared to deal with them? Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention.
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struggled
- De Mcc en 03-17-18
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Dealing with Difficult Customers
- How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers
- Narrado por: Tom Parks, Cristina Panfilio
- Duración: 4 h y 50 m
- Fecha de lanzamiento: 12-28-17
- Idioma: Inglés
- Whether you're in the trenches or the boardroom, you're going to encounter demanding, dissatisfied, and disagreeable customers....
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Sell Futures, Not Features
- How Anyone Can Uncover Hidden Benefits to Any Product or Service, So Desirable and Compelling that You Can't Help but Sell More
- De: Michael Killen
- Narrado por: Robert Plank
- Duración: 8 h y 14 m
- Versión completa
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The reason most people struggle to sell what they want, for the price they want, is because they’re bored by or unconfident in their own product, their customers seem uninterested with what they have to sell, and they’re uncomfortable with the sales processes they’ve been taught. Follow the Sell Futures, Not Features framework to overcome those roadblocks and build products, offers, and sales messaging that make you the absolute best choice in your market.
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The book is BRILLIANT. The Narration is HORRIBLE.
- De SallyT en 05-11-22
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Sell Futures, Not Features
- How Anyone Can Uncover Hidden Benefits to Any Product or Service, So Desirable and Compelling that You Can't Help but Sell More
- Narrado por: Robert Plank
- Duración: 8 h y 14 m
- Fecha de lanzamiento: 04-19-22
- Idioma: Inglés
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Follow the Sell Futures, Not Features framework to overcome those roadblocks and build products, offers, and sales messaging that make you the absolute best choice in your market....
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Managed Services in a Month: Build a Successful IT Service Business in 30 Days, 2nd Ed.
- De: Karl W. Palachuk
- Narrado por: Janice Angela Burt
- Duración: 5 h
- Versión completa
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The ultimate do-it-now guide to getting started in managed services. Now includes chapters on cloud services, bundling, and more. Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect book for you! The book includes step-by-step instructions for creating service offerings, reformulating your business, creating service agreements, and more!
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Blueprint to starting a managed services business.
- De EpicGrounds en 04-05-16
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Managed Services in a Month: Build a Successful IT Service Business in 30 Days, 2nd Ed.
- Narrado por: Janice Angela Burt
- Duración: 5 h
- Fecha de lanzamiento: 06-16-15
- Idioma: Inglés
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Whether you're a new computer consultant or an experienced technician making the move to managed services, this is the perfect book for you....
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AWS: A Comprehensive Guide to Mastering Amazon Web Services
- De: Aaron Hudson
- Narrado por: Mat Clista
- Duración: 4 h y 7 m
- Versión completa
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You are about to learn the limitless power of Amazon Web Services (AWS) to decide whether it is the perfect cloud computing solution for your business! Efficient, high performing, and profitable companies around the world have realized that cloud computing is the secret to massive growth and efficiency in service delivery on a global scale especially because it (cloud computing) allows data access from anywhere in the world.
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Outdated material
- De Stacey en 04-11-25
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AWS: A Comprehensive Guide to Mastering Amazon Web Services
- Narrado por: Mat Clista
- Duración: 4 h y 7 m
- Fecha de lanzamiento: 12-31-19
- Idioma: Inglés
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You are about to learn the limitless power of Amazon Web Services (AWS) to decide whether it is the perfect cloud computing solution for your business! Listen to find out more....
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- De: David H. DeWolf, Jessica S. Hall
- Narrado por: David H. DeWolf, Jessica S. Hall
- Duración: 3 h y 47 m
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The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders. David DeWolf and Jessica Hall provide you with all the tools you’ll need to revitalize your company’s methodologies, reframe its culture, and help your company thrive in the digital marketplace.
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Experimentation is key. Do it faster.
- De Anonymous User en 02-16-21
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The Product Mindset
- Succeed in the Digital Economy by Changing the Way Your Organization Thinks
- Narrado por: David H. DeWolf, Jessica S. Hall
- Duración: 3 h y 47 m
- Fecha de lanzamiento: 08-30-19
- Idioma: Inglés
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The Product Mindset approaches product development from a bold, new direction, based on a shared internal outlook that drives focus, speed, experimentation, and innovation from a wide variety of stakeholders....
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- De: Dr. Sulman Ahmed
- Narrado por: Tom Beyer
- Duración: 7 h y 33 m
- Versión completa
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For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
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What an amazing journey!
- De Andrew en 02-06-25
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Make Them Smile
- Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
- Narrado por: Tom Beyer
- Duración: 7 h y 33 m
- Fecha de lanzamiento: 05-07-24
- Idioma: Inglés
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For hardworking and dedicated professional service providers, Make Them Smile offers a way out of the grind of living hour to billable hour, providing a road map for how to build a scalable, standardized brand that provides a consistent, repeatable, and high-quality customer experience.
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Selling Your Professional Service Firm: A Primer
- De: David C. Baker
- Narrado por: David C. Baker
- Duración: 5 h y 21 m
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I’ve written this book because selling your business is quite possibly the biggest financial transaction of your entire life, and you’ve never done it before and will likely never do it again, and you really need to be smart about this. I recently did a quick study on the likelihood that a firm in a particular, narrow vertical would have a successful exit—defined as someone else purchasing, for real money, a majority of your firm’s equity.
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Selling Your Professional Service Firm: A Primer
- Narrado por: David C. Baker
- Duración: 5 h y 21 m
- Fecha de lanzamiento: 11-06-24
- Idioma: Inglés
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I’ve written this book because selling your business is quite possibly the biggest financial transaction of your entire life, and you’ve never done it before and will likely never do it again, and you really need to be smart about this.
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A Complaint Is a Gift, 3rd Edition
- How to Learn from Critical Feedback and Recover Customer Loyalty
- De: Janelle Barlow
- Narrado por: Anna Crowe
- Duración: 6 h y 28 m
- Versión completa
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The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research. Complaints provide a feedback mechanism that can help organizations rapidly and inexpensively strengthen products, service style, and market focus. Most importantly, complaints that are well received create customer loyalty.
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A Complaint Is a Gift, 3rd Edition
- How to Learn from Critical Feedback and Recover Customer Loyalty
- Narrado por: Anna Crowe
- Duración: 6 h y 28 m
- Fecha de lanzamiento: 10-25-22
- Idioma: Inglés
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The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback—not to mention your best bargain in market research....
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The Undefeated Marketing System
- How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
- De: Phillip Stutts
- Narrado por: Jay Aaseng
- Duración: 6 h y 53 m
- Versión completa
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What if the key to future success lies in a simple and secret marketing approach that presidents use to get elected and start-up companies use to become billion-dollar unicorns? What if you could use this approach to convert customers in half the time, eliminate your financial risk, and secure huge profits? Now you can. Best-selling author Phillip Stutts shows you how his groundbreaking five-step marketing formula used by winning presidents and successful companies will also grow your business.
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Great 5 step concept applicable to live as well
- De The Mixmaster en 05-03-21
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The Undefeated Marketing System
- How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
- Narrado por: Jay Aaseng
- Duración: 6 h y 53 m
- Fecha de lanzamiento: 04-20-21
- Idioma: Inglés
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Best-selling author Phillip Stutts shows you how his groundbreaking five-step marketing formula used by winning presidents and successful companies will also grow your business....
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Service That Rocks
- Create Unforgettable Experiences and Turn Customers into Fans
- De: Jim Knight
- Narrado por: Jim Knight
- Duración: 2 h y 32 m
- Versión completa
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Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company. In Service That Rocks, author, speaker and service expert Jim Knight shows you how to begin by hiring people especially suited to your business, then giving them the training and permission they need to make your brand iconic.
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Service That Rocks
- Create Unforgettable Experiences and Turn Customers into Fans
- Narrado por: Jim Knight
- Duración: 2 h y 32 m
- Fecha de lanzamiento: 06-14-23
- Idioma: Inglés
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Whether you sell products or services, the only way to stand out is by treating your customers like rock’n’roll royalty—every single time they interact with your company....
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Solo puedes tener X títulos en el carrito para realizar el pago.Add to Cart failed.
Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
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Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $6.95
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The How of Wow!
- Secrets Behind World Class Service
- De: John Murphy
- Narrado por: Patrick Lawlor
- Duración: 57 m
- Versión completa
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In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service.
When was the last time you were "wowed" by the service you received? Maybe you were "wowed" while buying groceries, resolving a problem with your bank, checking into a hotel, or flying across the country. Or maybe you were not. It seems that the secrets behind world-class service are often just that - secrets! But in The How of Wow!, award-winning author John J. Murphy shares 10 secrets behind world-class service.
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Great points. Really enjoyed.
- De William en 04-20-15
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The How of Wow!
- Secrets Behind World Class Service
- Narrado por: Patrick Lawlor
- Duración: 57 m
- Fecha de lanzamiento: 05-07-14
- Idioma: Inglés
- In his book The How of Wow!, award-winning author John J. Murphy challenges you to differentiate your service....
No se pudo agregar al carrito
Solo puedes tener X títulos en el carrito para realizar el pago.Add to Cart failed.
Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
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Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $13.74
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- De: Tom McMakin, Jacob Parks
- Narrado por: Steve Menasche
- Duración: 10 h y 14 m
- Versión completa
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Never Say Sell explains how to scale individual engagements into long-term business relationships. Cowritten by Tom McMakin, the coauthor of How Clients Buy and expert in account development, and colleague Jacob Parks, this book provides insights into how key rainmakers at firms like Accenture and IBM drive growth from existing relationships. Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts.
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Never Say Sell
- How the World's Best Consulting and Professional Services Firms Expand Client Relationships
- Narrado por: Steve Menasche
- Duración: 10 h y 14 m
- Fecha de lanzamiento: 11-17-20
- Idioma: Inglés
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Never Say Sell is a business development guide for professional service providers like consultants, accountants, and lawyers, whether they are sole proprietors or members of account teams tasked with expanding key accounts....
No se pudo agregar al carrito
Solo puedes tener X títulos en el carrito para realizar el pago.Add to Cart failed.
Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $17.19
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