Business Success

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

In Both/And Thinking, Wendy Smith and Marianne Lewis help listeners cope with multiple, knotted tensions at the same time. Drawing from more than twenty years of pioneering research, they provide tools and lessons for transforming these tensions into opportunities for innovation and personal growth.

En su nuevo libro, El Poder de la Gratitud, el autor de best sellery consultor de desarrollo personal Marc Reklau revela los beneficios científicamente probados de la gratitud. La gratitud se considera la mejor y la más impactante intervención de la psicología positiva. Cuando cultivamos la gratitud, cambiamos la forma en que sentimos lo que cambia la forma en que actuamos y, por lo tanto, nuestros resultados. Estar agradecido por todo lo que tienes en la vida e incluso las cosas que aún no tienes cambiará tu vida. Si. Cuanto más agradecido estés, mejor será tu vida.

Whether it's among colleagues at lunch or an audience of 1000, a leader's role is to move and inspire others. It's not only the big occasions that test a leader's mettle, but the little ones as well - in a casual conversation in the elevator, in phone calls, or one of many incidental, seemingly "insignificant" interactions in everyday work life. Written by one of the world's leading communications coaches, Speaking as a Leader shows you how to make the most of your daily communications, creating a presence on the job as a genuine and constant leader.

We've combed through hundreds of Harvard Business Review articles and selected the 10 most important ones to help you speak confidently in front of a group and connect with audiences of any size. This book will inspire you to: feel more confident when it's your turn to present; understand how to persuade, motivate, and change minds; frame your message so people really listen; gain your audience's trust by being more authentic; use visuals and data more effectively; learn to be more charismatic; and infuse your day-to-day communication with storytelling.

Every year 2,000,000 men and women start a business – and so can you! Brian Tracy, one of the top business teachers, trainers and authors in the world today, shows you how, starting with little or nothing…You Can Achieve Financial Independence! In this practical, proven 12 Lecture program, you’ll learn these priceless lessons to set you on the road to business success. Plus: PDF Workbook with Notes and Application Exercises for each lesson! On page 1 of the workbook PDF, click the link to receive over $100 worth of bonus materials.

One of the best ways to retain great talent in your business is to deliver a strong training and development program—and this book gives you the tools to do just that. Featuring the latest strides in talent development, such as social learning, hybrid training, creating videos, and more, it arms you with everything you need to upskill employees to be more effective, productive, satisfied, and loyal.

De la mano de especialistas de Harvard Business Review, en este libro se explica cómo es posible forjar el carisma, la seguridad y la determinación que proyectan los grandes líderes.

In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee provides executives with a simple tool to cut through technological complexity and market uncertainties. The Value Stick, based on proven economic mechanics, is an extraordinarily powerful tool that helps executives decide where to focus their attention and how to deepen their firm's competitive advantage.

You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do.

Imani Perry’s Audible Original A Dangerously High Threshold for Pain tells the dramatic story of her ongoing struggle with lupus—an autoimmune disease that attacks multiple organ systems—and what we can all learn from those who are grappling with chronic illness. It’s a powerful and poetic story that evokes the works of Susan Sontag, Ta-Nehisi Coates, and Audre Lorde.

As our ancestors knew, being guided by the phases of the moon can lead us to a sense of peace, harmony and connectedness to the universe. In this uplifting production, learn how to bring this ancient mystical practice to your own life to soothe your spirit from modern-day stresses. As renowned astrology writer Valerie Tejeda explains, each lunar phase is a cosmic guide for rebalancing our energies and attuning to our deepest needs. The unique power of each phase offers new opportunities for self-care, so we can refill ourselves when we feel depleted.

Become a better leader by improving your emotional intelligence. Best-selling author Daniel Goleman first brought the concept of emotional intelligence (EI) to the forefront of business through his articles in Harvard Business Review, establishing EI as an indispensable trait for leaders. The Emotionally Intelligent Leader brings together three of Goleman's best-selling HBR articles.

The third edition of this groundbreaking book continues to advance its mission to support groups to do their best thinking. It demonstrates that meetings can be much more than merely an occasion for solving a problem or creating a plan. Every well-facilitated meeting is also an opportunity to stretch and develop the perspectives of the individual members, thereby building the strength and capacity of the group as a whole.

From internationally recognized inquiry teacher and life coach Meadow DeVor comes the invitation you’ve been waiting for: Stop living as if worthiness is for someone better, thinner, smarter, or more successful, and start living with self-worth. (Yes! Self-worth is something you can learn and practice, and The Worthy Project tells you how.)

Si todavía no eres dueño de tu propio hogar, David Bach te guiará paso a paso como dejar de ser inquilino y te conviertas en propietario. Cuando seas dueño, ó si ya lo eres, David te enseñará cómo usar tu propia casa para crear riqueza.

Master Your Mindpower will equip you with the mental and emotional armor you need to triumph over adversity. It will alert you (of impending self-doubt, fear, and the self-defeating conditioning of your past), inoculate you (from the societal pressures, stressors, and emotional turmoil), and guide you (as you forge those under-nurtured skills of mental toughness and emotional resilience) safely away from the pitfalls that lead most people to struggle.

How you use your free time will make or break your success. The secret? It’s not about working harder or finding more time to do work. It’s about designing the freedom to engage in the high-value work that brings you energy and fulfillment. This is at the heart of the message that has made Dan Martell the world’s most popular SaaS (Software-as-a-Service) coach. Now, in his first book, Buy Back Your Time, he teaches entrepreneurs at every level how to scale their business, fast, while avoiding burnout.

La autoconciencia es el componente más importante de la inteligencia emocional e implica tener un conocimiento profundo de nuestras emociones, fortalezas, debilidades, necesidades e impulsos. Pero no serás capaz de conseguir una autoconciencia plena empleando únicamente la retroalimentación y autorreexión habituales. Este libro te enseñará a comprender tus pensamientos y emociones, a persuadir a tus colegas para que compartan lo que realmente piensan de ti y a conseguir establecer relaciones más productivas y gratifcantes con tus empleados y jefes.

We may not realize it consciously, but negative feelings can be as toxic as physical poisons, wearing on us and causing depression, illness, and burnout. But how can we keep ourselves safe in a world too often ruled by resentment, jealousy, rage, and stress?