Business Success

The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to recognize you're no longer selling just a product. You're selling an outcome.

The third edition of this groundbreaking book continues to advance its mission to support groups to do their best thinking. It demonstrates that meetings can be much more than merely an occasion for solving a problem or creating a plan. Every well-facilitated meeting is also an opportunity to stretch and develop the perspectives of the individual members, thereby building the strength and capacity of the group as a whole.

Self-awareness is the bedrock of emotional intelligence that enables you to see your talents, shortcomings, and potential. But you won't be able to achieve true self-awareness with the usual quarterly feedback and self-reflection alone. This book will teach you how to understand your thoughts and emotions, how to persuade your colleagues to share what they really think of you, and why self-awareness will spark more productive and rewarding relationships with your employees and bosses. This volume includes the work of Daniel Goleman, Robert Steven Kaplan, and Susan David.

Whether it's among colleagues at lunch or an audience of 1000, a leader's role is to move and inspire others. It's not only the big occasions that test a leader's mettle, but the little ones as well - in a casual conversation in the elevator, in phone calls, or one of many incidental, seemingly "insignificant" interactions in everyday work life. Written by one of the world's leading communications coaches, Speaking as a Leader shows you how to make the most of your daily communications, creating a presence on the job as a genuine and constant leader.

Many leaders consider "executive presence" a make-or-break factor in high-powered promotions. But what is this elusive quality, and how do you develop it? This book explains how to build the charisma, confidence, and decisiveness that top leaders project. Whether you're delivering a critical presentation or managing a hectic meeting, you'll be inspired to approach the situation with new strength.

In Better, Simpler Strategy, Harvard Business School professor Felix Oberholzer-Gee provides executives with a simple tool to cut through technological complexity and market uncertainties. The Value Stick, based on proven economic mechanics, is an extraordinarily powerful tool that helps executives decide where to focus their attention and how to deepen their firm's competitive advantage.

Saber escuchar es una habilidad crítica que a menudo se da por sentado. Al aprender a escuchar atentamente, conseguirás mantener a tus empleados más comprometidos, fomentar el descubrimiento de nuevas ideas y escuchar lo que necesitas escuchar en una reunión en lugar de lo que esperas escuchar.

From internationally recognized inquiry teacher and life coach Meadow DeVor comes the invitation you’ve been waiting for: Stop living as if worthiness is for someone better, thinner, smarter, or more successful, and start living with self-worth. (Yes! Self-worth is something you can learn and practice, and The Worthy Project tells you how.)

En su nuevo libro, El Poder de la Gratitud, el autor de best sellery consultor de desarrollo personal Marc Reklau revela los beneficios científicamente probados de la gratitud. La gratitud se considera la mejor y la más impactante intervención de la psicología positiva. Cuando cultivamos la gratitud, cambiamos la forma en que sentimos lo que cambia la forma en que actuamos y, por lo tanto, nuestros resultados. Estar agradecido por todo lo que tienes en la vida e incluso las cosas que aún no tienes cambiará tu vida. Si. Cuanto más agradecido estés, mejor será tu vida.

Granville N. Toogood is a top executive communications expert, as well as an established speaker, trainer, and writer. Before starting his own company in 1982, Mr. Toogood was a television reporter and network news producer for NBC and ABC. Today, he works with a long list of blue-chip clients and has served as a consultant to 38 of the Fortune 500 CEOs, as well as thousands of senior-level executives, elected officials, and diplomats throughout the world. This book is based on his acclaimed corporate workshops in executive communications.

Anything can be measured. This bold assertion is the key to solving many problems in business and life in general. The myth that certain things can't be measured is a significant drain on our nation's economy, public welfare, the environment, and even national security. In fact, the chances are good that some part of your life or your professional responsibilities is greatly harmed by a lack of measurement---by you, your firm, or even your government.

Imani Perry’s Audible Original A Dangerously High Threshold for Pain tells the dramatic story of her ongoing struggle with lupus—an autoimmune disease that attacks multiple organ systems—and what we can all learn from those who are grappling with chronic illness. It’s a powerful and poetic story that evokes the works of Susan Sontag, Ta-Nehisi Coates, and Audre Lorde.

When intuition is in full bloom, life takes on a magical, effortless quality; your world is suddenly full of synchronicities, creative insights, and abundant knowledge. Through an easy-to-understand 10-step course, The Intuitive Way shows you how to enter that state of perceptual aliveness and integrate it into daily life to achieve greater natural flow. Author Penney Peirce synthesizes teachings from psychology, Eastern and Western philosophy, religion, metaphysics, and business.

Discover the revolutionary antidote to overload and exhaustion. Productivity speaker, trainer, and author Maura Nevel Thomas shows you how to master attention management with practical strategies that make an immediate impact.

La autoconciencia es el componente más importante de la inteligencia emocional e implica tener un conocimiento profundo de nuestras emociones, fortalezas, debilidades, necesidades e impulsos. Pero no serás capaz de conseguir una autoconciencia plena empleando únicamente la retroalimentación y autorreexión habituales. Este libro te enseñará a comprender tus pensamientos y emociones, a persuadir a tus colegas para que compartan lo que realmente piensan de ti y a conseguir establecer relaciones más productivas y gratifcantes con tus empleados y jefes.

When the world is upside down and the future uncertain, is it possible to find happiness? Happiness expert Tal Ben-Shahar unequivocally says yes! In Happier, No Matter What, he gives listeners a toolbox for finding hope and purpose - the SPIRE method.

How to Stop Yourself Before You Make Another Costly Decision - No one intentionally makes bad decisions. Yet we make them all the time. In fact, some of the worst disasters in recent history - the collapse of major investment banks, the global financial meltdown - were the result of seemingly reasonable decisions made by a lot of smart people. How does this happen? Michael J. Mauboussin argues that the correct process for deciding well - especially when the stakes are high - conflicts with how our minds naturally work.

Toxic Workplace! is the first book to tackle the underlying systems issues that enable a toxic person to create a path of destruction in an organization, pervading others' thoughts and energies, even undermining their very sense of well-being. Based on all-new research with over 400 leaders, many from the Fortune 500 list, this book illustrates how to manage existing toxic behaviors, create norms that prevent the growth or regrowth of toxic environments, and ultimately design organizational communities of respectful engagement.

Be a confident and magnetic businessperson, be great at sales, get more organized and productive, and create career success, all while sleeping! It's easy, and it's all here in this Sleep Learning System collection from certified hypnotherapist, Joel Thielke.

Here is Conwell's classic inspirational speech about finding the resources to achieve all desirable things in your own community.