Business Relationship Management

Nobody wants to fail. But in highly complex organizations, success can happen only when we confront our mistakes, learn from our own version of a black box, and create a climate where it's safe to fail. We all have to endure failure from time to time, whether it's underperforming at a job interview, flunking an exam, or losing a pickup basketball game. But for people working in safety-critical industries, getting it wrong can have deadly consequences.

During her 20 years in broadcasting, award-winning news anchor Suzanne Bates conducted more than 10,000 interviews, during which she witnessed business leaders, politicians, and celebrities at their best and worst. Now a top CEO communication coach, Bates is renowned for her uncanny ability to transform even the shyest oratorical mouse into a public-speaking lion.

Every day, you have an opportunity to use your voice to have a positive impact - at work or in your community. You can inspire and persuade your audience - or you can distract and put them to sleep. Nervous, rambling robotic - these presentation styles can ruin a talk on even the most critical topics. And with each weak performance, career prospects dim. To get ahead and make an impact, you need to deliver well-crafted messages with confidence and authenticity. You must sound as capable as you are.

Being an entrepreneur seems like the ultimate American dream. But the startup mythology is filled with urban legends and false expectations that can cause business owners to lose what is truly important to them. To succeed in the world of entrepreneurship, one should know how to enter with clear goals and strong boundaries. In What You Know About Startups Is Wrong, K.P. Reddy explains the behind-the-scenes reality of business building, debunking eleven popular myths about what defines a top entrepreneur. With guidance on everything from how to balance work and personal life to leveraging ...

Finally, in the first productivity book by a woman in a decade, Erin Falconer will show you how to do less - a lot less. In fact, How to Get Sh*t Done will teach you how to zero in on the three areas of your life where you want to excel, and then it will show you how to offload, outsource, or just stop giving a damn about the rest. In How to Get Sh*t Done she shows how even the most perfectionistic among us can tap in to our inner free spirit and learn to feel like badasses rather than drudges.

In this book, Vanderkam reveals the seven counter-intuitive principles the most time-free people have adopted. She teaches mindset shifts to help you feel calm on the busiest days and tools to help you get more done without feeling overwhelmed. The strategies in this book can help if your life feels out of control, but they can also help if you want to take your career, your relationships, and your personal happiness to the next level. Vanderkam has packed this book with insights from busy yet relaxed professionals, including "time makeovers" of people learning how to use these tools.

A legacy work from the multimillion copy best-selling author of The 7 Habits of Highly Effective People - hailed as the #1 Most Influential Business Book of the Twentieth Century - The 3rd Alternative introduces a breakthrough approach to conflict resolution and creative problem solving.

Adversity can often catch you by surprise and leave you struggling with what to do next. What if you could confront any adversity, from the biggest challenges - the loss of your job, divorce, health issues, bankruptcy - to normal daily challenges - a late flight, a disappointing phone call, a missed promotion, a bad day - and not just survive it, but thrive afterwards? Some people move through adversity, and others fall underneath it. Learn how you can be counted among those who will overcome.

Clarity is key for any successful leader, so much so that top corporations, such as Micorsoft. Nike, Proctor and Gamble, Kimberly Clark, and many more, have incorporated storytelling into their leadership training programs. These companies know that before you can become a strong leader, you must first master the art of storytelling so you can communicate your vision to your team and inspire them to execute on objectives.

Integrity. It is more than simple honesty. It's the key to success. A person with integrity has the, often rare, ability to pull everything together, to make it all happen no matter how challenging the circumstances.

Se as suas finanças andam na corda bamba, talvez esteja na hora de você refletir sobre o que T. Harv Eker chama de "o seu modelo de dinheiro" - um conjunto de crenças que cada um de nós alimenta desde a infância e que molda o nosso destino financeiro, quase sempre nos levando para uma situação difícil. Neste livro, Eker mostra como substituir uma mentalidade destrutiva - que você talvez nem perceba que tem - pelos "arquivos de riqueza", 17 modos de pensar e agir que distinguem os ricos das demais pessoas.

Building confidence is essential to fighting imposter syndrome and silencing your inner critic. Do you doubt your abilities and feel like a fraud in your own life? There are five common competence types of imposter syndrome. The perfectionist, the superwoman/man, the expert, the natural genius, and the soloist. Learn to change these negative thought patterns and replace them with positive ones. Find validation from within and surrender to not knowing everything. Fight the fear of looking incompetent and know that there is strength in asking for help.

Living a modern life requires juggling a ton of information. But we were never taught how to manage this information effectively so that we can find what we need when we need it. In The PARA Method, Tiago Forte outlines a simple and intuitive four-step system that will help us sort all the information flooding our brains into four major categories—Projects, Areas, Resources, and Archives—allowing us to manage our commitments while achieving our goals and dreams.

It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic and unmotivated team seems impossible, until she discovers an incredibly successful workplace down the street where the employees are so alive and passionate that people stop just to watch them work!

Are there tried and true principles that are always certain to help a person grow? John Maxwell says the answer is yes. He has been passionate about personal development for over 50 years, and here, he teaches everything he has gleaned about what it takes to reach our potential. This compact audiobook will help listeners become lifelong learners whose potential keeps increasing and never gets "used up."

It is well documented that working hard isn't enough to keep your professional star rising: Self-promotion is recognized as one of the most important attributes for getting ahead. Filled with practical examples of ways in which people in various work-life stages can promote themselves, Klaus teaches you to communicate strengths and accomplishments without appearing too opportunistic, eager, egotistical, or self-aggrandizing.

The Third Door takes listeners on an unprecedented adventure—from hacking Warren Buffett’s shareholders meeting to chasing Larry King through a grocery store to celebrating in a nightclub with Lady Gaga—as Alex Banayan travels from icon to icon, decoding their success. After remarkable one-on-one interviews with Bill Gates, Maya Angelou, Steve Wozniak, Jane Goodall, Larry King, Jessica Alba, Pitbull, Tim Ferriss, Quincy Jones, and many more, Alex discovered the one key they have in common: they all took the Third Door.

Robin Sharma ha compartido durante más de quince años su fórmula para el éxito con las empresas líderes de Fortune 500 y personajes destacados en todo el mundo, una receta que le ha convertido en uno de los asesores de liderazgo más solicitados internacionalmente. Ahora, por primera vez, Sharma comparte sus conocimientos excepcionales con todos sus lectores.

Every day, a billion knowledge workers wake up, gravitate towards a pixelated screen and process information for eight hours or more, facing an endless and bewildering array of work and life choices. We’re confronted with countless always-on options; untimely, unsolicited notifications; and a constant competition for our attention. Timeboxing by Marc Zao-Sanders is a comprehensive guide to carefully and intentionally selecting what to do, specifying start and finish times, focusing solely on that single activity, and getting it done to an acceptable standard within that timeframe.

Number-one New York Times bestdselling author John C. Maxwell believes that any setback, whether professional or personal, can be turned into a step forward when you possess the right tools to turn a loss into a gain. Drawing on nearly fifty years of leadership experience, Dr. Maxwell provides a roadmap for winning by examining the eleven elements that constitute the DNA of learners who succeed in the face of problems, failure, and losses.