Business Organization

Carol Dweck’s multi-million-copy bestseller Mindset transformed our view of individual potential, coining the terms “fixed” and “growth” mindset: in a “fixed” mindset, talent and intelligence are viewed as predetermined traits, while in a “growth” mindset, talent and intelligence can be nurtured. In Cultures of Growth, Dweck’s protégé, Mary Murphy, a social psychologist at both Stanford and Indiana University, shows that mindset transcends individuals.

Customer Service Excellence: A Guide to Winning and Keeping Customers In today's competitive market, exceptional customer service is the key to success. "Customer Service Excellence: A Guide to Winning and Keeping Customers" is your ultimate resource for mastering the art of customer engagement, whether you're interacting over the phone or face-to-face. This comprehensive guide provides you with the techniques and strategies necessary to create outstanding service experiences that not only attract new customers but also ensure their loyalty for years to come. What You'll Find Inside: Key ...

The Talent War explores how US Special Operations Forces assess, select, and develop their world-class talent. You'll learn how to adopt a talent mindset, the single greatest weapon you can possess in the war for talent. When your organization reflects this mindset, you will hire, train, and develop the right people and put them in the best positions to make decisions that allow you to retake the advantage and win the war.

Any cursory online search will reveal thousands of books and articles that try to help you become a better manager or a better leader. In this audiobook, we propose a third set of skills that are often neglected but are just as essential for effective leadership: the ability to clarify individual and organizational values and to find a way forward when these values conflict. This audiobook will help you develop those skills and apply them in your organization to become a better leader.

ATTENTION STUDENTS: If you need to write a paper on Information overload, then this is the perfect reference. It's simple, easy to understand, and right to the point. This book focuses on information overload in organizations. It introduces the topic, explores it causes, examines it consequences, suggests methods for its reduction, and discusses its future. The text is informational and educational, and it is written for easy understanding at all reader levels. If you are interested in learning about Information overload in organizations, then this book is for you.

Crucibles: History's Most Formidable Rites of Passage explores fourteen elite organizations, with a special emphasis on the onerous trials designed to cull initiates from aspirants. It analyzes the underlying commonalities of such trials, describing how they work, why people are willing to subject themselves to such rigors, and how such tests benefit or harm the organizations that require them.

From a global CEO and transformational catalyst to top-performing senior leadership teams comes a groundbreaking playbook, unlocking limitless growth. In a world turned upside down by the disruptive force of AI, a select group of visionary business leaders is rewriting the rules and playing an entirely new game. Now, you have the chance to join their ranks. Conventional success strategies are obsolete.

Most leaders understand that engaged employees are passionate about their jobs and deliver better results, and most of us know what it’s like to either be engaged or disengaged in a workplace where we spend most of our waking hours. Yet, most don’t understand how engagement really works. Maylett introduces you to the five MAGIC keys of employee engagement - Meaning, Autonomy, Growth, Impact, and Connection - and discusses how leaders can help employees achieve higher levels of engagement, while engaging ourselves in the journey as well.

Through her global consulting projects, keynote speeches, and work with thousands of leaders, Karen has seen first-hand how a pervasive lack of clarity strangles business performance and erodes employee engagement. Ambiguity is the corporate default state, a condition so prevalent that “tolerance for ambiguity” has become a clichéd job requirement. It doesn’t have to be this way.

Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.

When fast-scaling startups and global organizations get stuck, they call Aaron Dignan. In this book, he reveals his proven approach for eliminating red tape, dissolving bureaucracy, and doing the best work of your life.

Building off proven research, this user-friendly guide teaches you the pillars of high-EQ leadership. Whether it's developing self-awareness or bolstering empathy, discover simple and easy-to-use exercises that you can make use of on your own. You'll even learn about emotionally intelligent leaders and how they've utilized this skill as part of their successes.

Award-winning organizational advisor Anese Cavanaugh reveals the secrets of IEP - Intentional Energetic Presence - for transforming your workplace and your life. The key to any company's success lies in its culture. This game-changing guide shows you how to shape and revitalize this culture - by setting the tone, engaging the team, and creating a dynamic working environment that encourages growth, productivity, and innovation.

While writers, designers, editors, and other creative professionals spend years learning and refining creative craft skills, those skills do nothing to prepare us for the human, organizational, and operational challenges that come with promotions to leadership. And as your responsibility grows, it’s those organizational and leadership skills that will hold you and your team back.

Let It Go! is a fresh look at delegation that gets to the heart of why we struggle with it. You’ll learn step by step how to shift your mindset and implement proven techniques to create space for more of what you love. Then, you’ll discover how to scale delegation across your organization, giving your team the permission, autonomy, and tools they need to better leverage their time. By making this simple shift, you’ll attract and retain great talent while creating limitless potential for business growth.

The joy and vigor coming from a collective strength, intelligence, and skill in the community of leaders not only brings greater potency but better yields for your ministry. What would it be like to see this kind of healthy leadership reproduced into the second, third, and fourth generation, on multiple strands?

Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just don't have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business.

Drawing upon new theories about leadership and the long-term success of change initiatives, and based upon 25 years of experience building learning organizations, the authors of The Fifth Discipline Fieldbook show how to accelerate success and avoid the obstacles that can stall momentum. The Dance of Change, written for managers and executives at every level of an organization, reveals how business leaders can work together to anticipate the challenges that profound change will ultimately forc

The ROI of Thought Leadership: Calculating the Value that Sets Organizations Apart reveals the findings of rigorous research conducted by authors Anthony Marshall and Cindy Anderson, leaders at IBM's Institute for Business Value (IBV), where they surveyed more than 4,000 C-level executives—half CEOs, half CFOs, CSCOs, CTOs, and CIOs—to ask about their consumption of thought leadership content and the influence it has on their business purchase decisions and investments, as well as the use of generative AI in the production and consumption of thought leadership.

The Escalator Effect™ details four essential steps to lead and inspire your organization to rising success. The business model provides a strategy and system to help leaders build and grow meaningful focus and direction; energize and engage their teams; refine their customer (or member) experience; and create and deliver relevant distinction in the marketplace. If you are a seasoned executive seeking new insights, in a start-up just getting going, a CEO, senior or middle management, a non-profit, or even an aspiring leader or manager, the proven concepts in this book can give you tools ...