Business Organization

A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.

Then this guide is for you! Discover how to implement best practices from successful technology companies in your organization with this essential guide for CTOs, CIOs, CPOs and anyone in technology leadership who wants to drive organizational change.

accomplished author, professor, and consultant Jay Sullivan delivers a clear, tangible, and actionable guide to implementing flexibility and creativity in your enterprise. Through interviews with senior leaders from a wide array of industries and disciplines, the author shows you the trends and behaviors that allowed successful organizations to navigate the changing realities and complexities that have defined recent years, including the COVID-19 crisis, the increasing awareness of racial injustice in society, and the January 6th insurrection.

The Remedy is a compelling a business fable that shows how Lean quality improvement business practices - traditionally associated with manufacturing - can dramatically improve the service areas of your business - including design, engineering, sales, marketing and all processes in between. Written by Pascal Dennis, a leading Lean consultant, the story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car.

The new edition of the best-selling employee development classic includes advice on talent retention in the gig economy and a new chapter on creating a career-development culture in your organization.

Technology thought leader and organizational architect Matt K. Parker breaks down the counterintuitive principles and practices that radically collaborative organizations thrive on. By combining the latest insights from organizational science, sociology, and psychology, he illuminates four imperatives that all radically collaborative organizations must embrace in order to succeed: team autonomy, managerial devolution, deficiency gratification, and candid vulnerability.

Companies all over the world could greatly benefit from moving part or even all their staff to work from home as virtual employees. Using the techniques and strategies inside The Invisible Organization, all that is possible quickly and efficiently. If you are the CEO of a company that could benefit from generating more profits, shedding overhead, and thrilling staff, this book is a must-listen.

Do you want to move your company in a new direction? Fearless Leadership provides you with the tools to successfully drive change, overcome obstacles, and engage and align people in working effectively together to achieve your business objectives.

Corporate culture is critical to any organizational change effort - this book offers a proven model for identifying and leveraging the essential elements of any culture. In a world that changes at a dizzying pace, what can leaders do to build flexible and adaptive workplaces that inspire people to achieve extraordinary results? According to the authors, the answer lies in recognizing and aligning the elusive forces - or the “puzzling” pieces - that shape an organization’s culture.

When Paul Kusserow began consulting for Amedisys, the home healthcare company was on the brink of collapse. Its stock had fallen to less than $11 per share, and it had to borrow money to pay a massive government fine. Six months later, Kusserow became its CEO. Under his leadership, Amedisys dramatically improved operations, increased its market capitalization by over tenfold, and took its place among the country's top home care and hospice businesses. In this in-depth case study, Kusserow explains how he achieved this stunning turnaround.

This book is great for beginners and no seeking general knowledge. It explores green business, social responsibility, organizational ethics, and nonprofit organizations as they relate to business, employees, society, and the environment. The text is informational and educational, and it is written for easy reader understanding at all levels.

Customer Service Excellence: A Guide to Winning and Keeping Customers In today's competitive market, exceptional customer service is the key to success. "Customer Service Excellence: A Guide to Winning and Keeping Customers" is your ultimate resource for mastering the art of customer engagement, whether you're interacting over the phone or face-to-face. This comprehensive guide provides you with the techniques and strategies necessary to create outstanding service experiences that not only attract new customers but also ensure their loyalty for years to come. What You'll Find Inside: Key ...

To edge out the competition in today's disruptive environment, you need to ensure that your company is agile - that it can respond to change instantly and effectively. Because fast and furious change is the only thing you can count on in business today. Network expert Michael Arena helped enable GM's legendary turnaround. In this book, he explains how you can transform your own company through the concept of adaptive space.

When dealing with office politics and interpersonal conflict, how do you “show up”? If you are facing tricky situations, how well do you use tact, emotional intelligence, and forethought regarding impact to handle them? For exceptional leaders, finesse is the key. It is what they possess and how they accomplish objectives. Finesse enables them to influence, motivate, and hold people accountable as they create work environments where employees thrive. In The Finesse Factor, Ryan Lahti shows you the essentials of finesse for exceptional leaders.

Este audio es una guía práctica y práctica para crear cambios efectivos en cualquier organización. Explica cómo los gerentes exitosos deciden una nueva dirección, comunican su visión y mucho más.

In 2010, Tim Clark helped create Business Model Generation, a groundbreaking global bestseller on how enterprises deliver value customers. In 2012, Clark and partner Bruce Hazen followed up with Business Model You, pioneering the personal business model technique for individuals. In their new book, Clark and Hazen turn this sights on teams, showing managers how much better their enterprises function when individuals and teams know their role in creating value for customers.

Change within organizations is disruptive, making people feel less in control of their work and lives. With every passing day, organizational change becomes more complex. It’s no surprise that efforts for change encounter resistance. Jan Kaderly knows that managing change is managing resistance. In Change Killers, Kaderly takes you on a deep exploration of resistance. Dive into decades of research on the very human reasons why we resist change and discover how you can manage resistance while building the support needed to evolve and grow.

Imagine a world in which corporations such as Costco, Nike, BP, and countless others are forming partnerships with environmental and social justice organizations to ensure better stewardship of the earth and better livelihoods in the developing world. Now, stop imagining - that world is already emerging.

Leading organizations worldwide are evolving from the idea of employee engagement to that of organizational alignment. More important in today’s virtual work environment, The Art of Alignment provides a road map to creating alignment to your mission and vision to distributed teams. The Art of Alignment takes a data-driven approach to organizational alignment. When executives add purpose to engagement, coupled with measurement, your organization will experience market-leading performance.

¡Domine el Arte de la Gestión de Recursos Humanos: Atraiga, Desarrolle y Retenga Talento para el Éxito Excepcional de su Empresa! Tanto si eres estudiante, profesional de RRHH, gerente o líder empresarial, este libro te ofrece los conocimientos y herramientas que necesitas para transformar tu equipo e impulsar el éxito de tu organización.