Business Organization
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- De: Leonardo Inghilleri, Micah Solomon
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Versión completa
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In a tight market, your most powerful growth engine - and your best protection from competitive inroads - is this: Put everything you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand.
In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty.
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Great book, recommended!
- De KLD en 07-03-15
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Exceptional Service, Exceptional Profit
- The Secrets of Building a Five-Star Customer Service Organization
- Narrado por: Sean Pratt
- Duración: 5 h y 39 m
- Fecha de lanzamiento: 03-14-14
- Idioma: Inglés
- In Exceptional Service, Exceptional Profit, insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty....
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The Economics of Higher Purpose
- Eight Counterintuitive Steps for Creating a Purpose-Driven Organization
- De: Robert E. Quinn, Anjan V. Thakor
- Narrado por: Wayne Shepherd
- Duración: 6 h y 28 m
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Two distinguished scholars offer eight steps to help organizations discover and embrace an authentic higher purpose - something that will dramatically improve every aspect of any enterprise, including the bottom line. This iconoclastic audiobook will help any organization discover its authentic purpose and weave it into the fabric of everything it does, leading to unprecedented levels of personal satisfaction, service and product innovation, and economic growth.
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Purpose Driven Leaders
- De Daniel en 12-07-19
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The Economics of Higher Purpose
- Eight Counterintuitive Steps for Creating a Purpose-Driven Organization
- Narrado por: Wayne Shepherd
- Duración: 6 h y 28 m
- Fecha de lanzamiento: 07-01-19
- Idioma: Inglés
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Two distinguished scholars offer eight steps to help organizations discover and embrace an authentic higher purpose - something that will dramatically improve every aspect of any enterprise, including the bottom line....
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Help Them Grow or Watch Them Go (Third Edition)
- Career Conversations Organizations Need and Employees Still Want
- De: Julie Winkle Giulioni, Beverly Kaye
- Narrado por: Jensen Olaya
- Duración: 3 h y 18 m
- Versión completa
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Study after study confirms that career development is the single most powerful tool managers have for driving retention, engagement, productivity, and results. But most managers feel they just don't have time for it. This book offers a better way: frequent, short conversations with employees about themselves, their goals, and the business that can be integrated seamlessly into the normal course of business.
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Help Them Grow or Watch Them Go (Third Edition)
- Career Conversations Organizations Need and Employees Still Want
- Narrado por: Jensen Olaya
- Duración: 3 h y 18 m
- Fecha de lanzamiento: 12-17-24
- Idioma: Inglés
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This new edition of the bestselling employee development classic includes advice on engagement and retention in today's more flexible employment environment, a new chapter on remote and hybrid work, and a deeper discussion of career development in your organization.
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The Art of Caring Leadership
- How Leading with Heart Uplifts Teams and Organizations
- De: Heather R. Younger
- Narrado por: Heather R. Younger
- Duración: 4 h y 43 m
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If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace. Heather Younger argues that if you are looking for increased productivity, customer satisfaction, or employee engagement, you need to care for your employees first.
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Inspiring
- De Jill Randall en 01-04-24
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The Art of Caring Leadership
- How Leading with Heart Uplifts Teams and Organizations
- Narrado por: Heather R. Younger
- Duración: 4 h y 43 m
- Fecha de lanzamiento: 02-19-21
- Idioma: Inglés
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If your people know you care about them, they will move mountains. Employee engagement and loyalty expert Heather Younger outlines nine ways to manifest the radical power of caring support in the workplace....
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Organization And Life Management Box Set (6 in 1)
- Learn Simple Techniques To Get Organized And Get Things Done In Less Time
- De: Kathy Stanton, Rick Riley
- Narrado por: Virtual Voice
- Duración: 3 h y 10 m
- Versión completa
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Book 1: Organization Strategies for Busy People: 50 Simple Steps To Organize Your Life, Simplify Your Space And Create A Positive Environment Here Is A Preview Of What You'll Learn... Busyness Does Not Have to Equal Chaos Finding Quick Ways to Organize Your Home Creative Ways to Organize Your Office Simple Ways to Organize the Smallest Places How to Find Positivity through Organization The Trick to Breaking Old Habits Enjoying a New and Organized You Much, much more! Book 2: Time Management: 50 Proven Strategies To End Procrastination, Get Organized And Increase Your Productivity In This ...
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Organization And Life Management Box Set (6 in 1)
- Learn Simple Techniques To Get Organized And Get Things Done In Less Time
- Narrado por: Virtual Voice
- Duración: 3 h y 10 m
- Fecha de lanzamiento: 12-06-23
- Idioma: Inglés
- Book 1: Organization Strategies for Busy People: 50 Simple Steps To Organize Your Life, Simplify Your Space And Create A Positive Environment Here ...
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Using Scenarios
- Scenario Planning for Improving Organizations
- De: Thomas J. Chermack
- Narrado por: Mike Lenz
- Duración: 5 h y 10 m
- Versión completa
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This is the first book to offer detailed guidance on how scenarios can be used to help organizations make their toughest decisions in a world of ever-escalating crisis and opportunity. To reap the full benefits of scenarios, you have to be able to apply them in the real world. This groundbreaking audiobook goes beyond the theoretical to clearly explain different ways scenarios can be used in business decision-making - from strategic planning and financial modeling to crisis response.
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Where’s the accompanying pdf?
- De Sai W. Seng en 12-10-23
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Using Scenarios
- Scenario Planning for Improving Organizations
- Narrado por: Mike Lenz
- Duración: 5 h y 10 m
- Fecha de lanzamiento: 12-27-21
- Idioma: Inglés
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This is the first book to offer detailed guidance on how scenarios can be used to help organizations make their toughest decisions in a world of ever-escalating crisis and opportunity....
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The AI Conundrum
- Harnessing the Power of AI for Your Organization—Profitably and Safely
- De: Caleb Briggs, Rex Briggs
- Narrado por: Tim Morgan
- Duración: 7 h y 27 m
- Versión completa
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Artificial intelligence, or AI, can recognize a pattern from any set of data it is given, which is what makes it such an extraordinarily powerful tool. But because not all patterns are authentic or reliable, AI’s pattern-finding superpower can lead to spurious patterns. Hence the conundrum at the heart of AI: its greatest strength can also be its greatest weakness. Targeting the businessperson who needs to know how to use AI profitably and responsibly, Caleb Briggs and Rex Briggs offer a foundational understanding of AI that is easy to grasp yet thorough enough to be used effectively.
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Great explanations of how AI works, with lots of case illustrations
- De 2107MB en 12-26-24
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The AI Conundrum
- Harnessing the Power of AI for Your Organization—Profitably and Safely
- Narrado por: Tim Morgan
- Duración: 7 h y 27 m
- Fecha de lanzamiento: 11-11-24
- Idioma: Inglés
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Caleb Briggs and Rex Briggs offer a timely, practical guide to AI—its strengths, weaknesses, and real-world applications—for business professionals and policymakers.
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The Beekeeper
- Pollinating Your Organization for Transformative Growth
- De: Katie P. Desiderio, Michael G. Frino
- Narrado por: Wendy Tremont King
- Duración: 3 h y 31 m
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Catherine had just celebrated her forty-third birthday on May 20th. Her dream of owning and running a thriving company was coming true. Essentially Proximal's essential oil line was becoming a major success. As a female business owner, she was doing her best to promote positive culture at work and retain talent. Her goal was to build a diverse high-performing and inclusive leadership team, but her leadership team was struggling to put people first and live the mission and values of the company. She had to make some serious changes to ensure the future success of the company.
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Awesome Fable!!
- De Stacey Kyle en 08-24-23
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The Beekeeper
- Pollinating Your Organization for Transformative Growth
- Narrado por: Wendy Tremont King
- Duración: 3 h y 31 m
- Fecha de lanzamiento: 05-16-23
- Idioma: Inglés
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The story brings to life the world of a Beekeeper and how understanding bees' role in the growth of all things around us has transferable knowledge for anyone wanting to effectively lead....
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Agile and Lean Program Management
- Scaling Collaboration Across the Organization
- De: Johanna Rothman
- Narrado por: Zoe Walrond
- Duración: 5 h y 49 m
- Versión completa
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Scale collaboration, not process. If you're trying to use agile and lean at the program level, you've heard of several approaches, all about scaling processes. If you duplicate what one team does for several teams, you get bloat, not delivery. Instead of scaling the process, scale everyone's collaboration. With autonomy, collaboration, and exploration, teams and program level people can decide how to apply agile and lean to their work.
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Boring and roundabout explanation
- De CollegeDormLife en 09-05-17
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Agile and Lean Program Management
- Scaling Collaboration Across the Organization
- Narrado por: Zoe Walrond
- Duración: 5 h y 49 m
- Fecha de lanzamiento: 07-15-16
- Idioma: Inglés
- Learn to collaborate around deliverables, not meetings. Learn which measurements to use and how to use those measures to help people deliver more of what you want....
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Business Financial Intelligence
- A Mindset and Skillset Few People Have and All Organizations Need
- De: Paul Butler
- Narrado por: Paul Austin Butler
- Duración: 2 h
- Versión completa
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This clear and concise book will help you better understand the universal language of business, and will demystify the financial terminology and concepts that are used to measure an organization’s performance. Do you want to go to the highest high of your organization? Would you like to enhance your business acumen, so any employer in any industry in any part of the world can see your value? If so, this book is a must-listen and, more importantly, a must-do.
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ESSENTIAL BUSINESS TOOL
- De Bob Sowa en 10-30-21
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Business Financial Intelligence
- A Mindset and Skillset Few People Have and All Organizations Need
- Narrado por: Paul Austin Butler
- Duración: 2 h
- Fecha de lanzamiento: 09-27-21
- Idioma: Inglés
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This clear and concise book will help you better understand the universal language of business, and will demystify the financial terminology and concepts that are used to measure an organization’s performance....
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Eat THAT Cookie!
- Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations
- De: Liz Jazwiec
- Narrado por: Liz Jazwiec
- Duración: 3 h y 37 m
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Is it possible to create a positive workforce in negative times? Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first, you have to get real about how tough a job in healthcare really is and also about the negative things you and your staff members do to make it even tougher. In her audiobook, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style - after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace.
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Great book!
- De Stacey L. en 07-19-24
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Eat THAT Cookie!
- Make Workplace Positivity Pay Off... For Individuals, Teams, and Organizations
- Narrado por: Liz Jazwiec
- Duración: 3 h y 37 m
- Fecha de lanzamiento: 10-24-13
- Idioma: Inglés
- Is it possible to create a positive workforce in negative times?....
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Restoring Sanity
- Practices to Awaken Generosity, Creativity, and Kindness in Ourselves and Our Organizations
- De: Margaret J. Wheatley
- Narrado por: Margaret J. Wheatley
- Duración: 3 h y 27 m
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From fifty years working with leaders globally, I state with full confidence that leadership has never been more difficult. The perfect storm is here, created by the coalescence of climate and human-created catastrophes. As leaders dedicated to serving the causes and people we treasure, confronted by this unrelenting tsunami, what are we to do?
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Restoring Sanity
- Practices to Awaken Generosity, Creativity, and Kindness in Ourselves and Our Organizations
- Narrado por: Margaret J. Wheatley
- Duración: 3 h y 27 m
- Fecha de lanzamiento: 10-15-24
- Idioma: Inglés
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From fifty years working with leaders globally, I state with full confidence that leadership has never been more difficult. The perfect storm is here, created by the coalescence of climate and human-created catastrophes.
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Build a Better Organization
- How Effective Leadership and Strong Culture Can Create a High-Performance Organization
- De: Robert J. Kohlhepp
- Narrado por: Wayne LeGette
- Duración: 5 h y 24 m
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In looking for help and understanding on how to build an organization and to select and manage your people, a good place to start would be to look for an organization that did that exceptionally well. Cintas is a great American success story, and Bob Kohlhepp was an important part of that success for 50 years. He began his career as controller but quickly moved up to ultimately become CEO and then chairman. He was a key part of building Cintas from $1.6 million in sales in 1967 to more than $7 billion today.
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Build a Better Organization
- How Effective Leadership and Strong Culture Can Create a High-Performance Organization
- Narrado por: Wayne LeGette
- Duración: 5 h y 24 m
- Fecha de lanzamiento: 10-06-21
- Idioma: Inglés
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In looking for help and understanding on how to build an organization and to select and manage your people, a good place to start would be to look for an organization that did that exceptionally well....
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Responsive Fundraising
- The Donor-Centric Framework Helping Today's Leading Nonprofits Grow Giving
- De: Gabe Cooper, Mckenna Bailey
- Narrado por: Scott Richards
- Duración: 6 h y 23 m
- Versión completa
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Since the 1950s, nonprofits have relied on impersonal outreach to inspire generosity from their donors. They leveraged direct mail, mass marketing, and event fundraising to drive donations. With the introduction of social media, smartphones, and a hyper-connected world, everything changed. The new normal for everyone became transparency, personalization, and a feeling of ever-present engagement. In addition, donors also had new levels of access to information to the causes they cared about. Unfortunately, as expectations evolved, nonprofit fundraisers failed to keep up.
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A must read for the modern fundraiser
- De Ryan en 05-17-20
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Responsive Fundraising
- The Donor-Centric Framework Helping Today's Leading Nonprofits Grow Giving
- Narrado por: Scott Richards
- Duración: 6 h y 23 m
- Fecha de lanzamiento: 05-06-20
- Idioma: Inglés
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Responsive Fundraising: The Donor-Centric Framework Helping Today’s Leading Nonprofits Grow Giving provides a three-step solution for nonprofit fundraisers looking to overcome the growing generosity crisis....
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Real Numbers
- Management Accounting in a Lean Organization
- De: Jean E. Cunningham, Orest Fiume
- Narrado por: Peter Bierma
- Duración: 4 h y 42 m
- Versión completa
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Are you getting a true picture of your company’s performance? The disturbing answer, for most senior managers and CFOs today, is no. The culprit? Current management accounting practices produce financial statements that are unnecessarily complex and confusing. As a result, most companies are run by executives who do not fully understand their own financial information. This explosive issue and its implications are fully explored in Real Numbers.
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Interesting book on lean financial management
- De bart en 05-24-20
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Real Numbers
- Management Accounting in a Lean Organization
- Narrado por: Peter Bierma
- Duración: 4 h y 42 m
- Fecha de lanzamiento: 05-05-20
- Idioma: Inglés
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Are you getting a true picture of your company’s performance? The disturbing answer, for most senior managers and CFOs today, is no. The culprit? Current management accounting practices produce financial statements that are unnecessarily complex and confusing....
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The Invisible Leader
- Transform Your Life, Work, and Organization with the Power of Authentic Purpose
- De: Zach Mercurio
- Narrado por: Jim Seybert
- Duración: 4 h y 26 m
- Versión completa
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The best leaders aren't people. Instead, innovative and emerging research shows that a compelling and other-centered authentic purpose - "The Invisible Leader" - may be the most powerful influencer of our behaviors, attitudes, and motivation in organizations, work, school, and life. Yet despite the increasing evidence of purpose's power, many of the organizations, systems, and institutions which dominate human life aren't built to elicit and leverage the fundamental human search for purpose and meaning.
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I cannot recommend this highly enough
- De Claire en 05-13-18
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The Invisible Leader
- Transform Your Life, Work, and Organization with the Power of Authentic Purpose
- Narrado por: Jim Seybert
- Duración: 4 h y 26 m
- Fecha de lanzamiento: 02-28-18
- Idioma: Inglés
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The best leaders aren't people. Instead, innovative and emerging research shows that a compelling and other-centered authentic purpose - "The Invisible Leader" - may be the most powerful influencer....
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The Art of Strategic Leadership
- How Leaders at All Levels Prepare Themselves, Their Teams, and Organizations for the Future
- De: Steven J. Stowell, Stephanie S. Mead
- Narrado por: Anne Flosnik
- Duración: 5 h y 21 m
- Versión completa
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Today's organizations face two daunting challenges: how to create new sources of competitive advantage to sustain long-term growth, and how to engage leaders at every level of the organization so that they are more proactive and forward-looking in their area of responsibility. The Art of Strategic Leadership uses a unique approach to examine what it means to be a strategic leader.
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Useless and boring
- De Sandi007 en 01-03-25
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The Art of Strategic Leadership
- How Leaders at All Levels Prepare Themselves, Their Teams, and Organizations for the Future
- Narrado por: Anne Flosnik
- Duración: 5 h y 21 m
- Fecha de lanzamiento: 06-15-17
- Idioma: Inglés
- The Art of Strategic Leadership uses a unique approach to examine what it means to be a strategic leader....
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Successful Leaders Aren't Bullies
- How to Stop Abuse at Work and Build Exceptional Organizations
- De: Matt Paknis
- Narrado por: Kirt Graves
- Duración: 9 h y 2 m
- Versión completa
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General
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Narración:
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Historia
Successful Leaders Aren't Bullies empowers good leaders to choose leadership and to understand the benefits of leading with healthy behaviors and to intervene and to stop bullying. It will inspire and mobilize bullied victims to overcome and to thrive by presenting examples of resilient and healthy individuals and organizations.
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A Strong Belief in the Power of Truth
- De Emma Cole en 08-24-19
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Successful Leaders Aren't Bullies
- How to Stop Abuse at Work and Build Exceptional Organizations
- Narrado por: Kirt Graves
- Duración: 9 h y 2 m
- Fecha de lanzamiento: 03-12-19
- Idioma: Inglés
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Successful Leaders Aren't Bullies empowers good leaders to choose leadership and to understand the benefits of leading with healthy behaviors and to intervene and to stop bullying....
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Solo puedes tener X títulos en el carrito para realizar el pago.Add to Cart failed.
Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $17.19
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Building Unshakeable Business Resilience
- Leveraging the Principle of Hormesis to Unleash the Potential of Your People and Your Organization
- De: Dr. Denis Cauvier, Dr. Nathalie Beauchamp
- Narrado por: Frank DiPiazza
- Duración: 3 h y 26 m
- Versión completa
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General
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Narración:
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Historia
This audiobook focuses on building a culture of resilience by hiring and developing highly resilient people. It introduces the concept of Hormesis, where small amounts of stressors can have positive effects on individuals, and shows how Hormesis can be applied to businesses by encouraging individuals and teams to step outside their comfort zones.
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Helpful Guide for Your Business
- De Redbird2001 en 11-13-23
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Building Unshakeable Business Resilience
- Leveraging the Principle of Hormesis to Unleash the Potential of Your People and Your Organization
- Narrado por: Frank DiPiazza
- Duración: 3 h y 26 m
- Fecha de lanzamiento: 06-30-23
- Idioma: Inglés
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This audiobook focuses on building a culture of resilience by hiring and developing highly resilient people. It introduces the concept of Hormesis, where small amounts of stressors can have positive effects on individuals....
No se pudo agregar al carrito
Solo puedes tener X títulos en el carrito para realizar el pago.Add to Cart failed.
Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
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Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $14.95
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- De: Jeffrey K. Liker, Karyn Ross
- Narrado por: Doug Greene
- Duración: 15 h y 41 m
- Versión completa
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General
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Narración:
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Historia
A must-listen for service professionals of every level, this essential book takes the proven Lean principles of the best-selling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Jeff Liker and Karyn Ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, consultant, or frontline worker who deals with customers every day, you'll learn how take advantage of all Lean has to offer.
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Terrible Narration
- De Jase M. Rex en 12-20-22
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The Toyota Way to Service Excellence
- Lean Transformation in Service Organizations
- Narrado por: Doug Greene
- Duración: 15 h y 41 m
- Fecha de lanzamiento: 08-11-21
- Idioma: Inglés
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The world's best-selling Lean expert shows service-based organizations how to go Lean, gain value, and get results - The Toyota Way....
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Solo puedes tener X títulos en el carrito para realizar el pago.Add to Cart failed.
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Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $21.49
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