Business Organization

Customer Service Excellence: A Guide to Winning and Keeping Customers In today's competitive market, exceptional customer service is the key to success. "Customer Service Excellence: A Guide to Winning and Keeping Customers" is your ultimate resource for mastering the art of customer engagement, whether you're interacting over the phone or face-to-face. This comprehensive guide provides you with the techniques and strategies necessary to create outstanding service experiences that not only attract new customers but also ensure their loyalty for years to come. What You'll Find Inside: Key ...

Agile PM is a methodology to implement to get maximum business efficiency eliminating waste and reducing production costs. This is the most basic definition of agile. Scrum, in particular, is one of the most used agile frameworks. Initially, Scrum was born for software development projects, but it can now be applied also in innovative and more complex projects. Applying it, the work is completed and delivered in short cycles (called sprints) to keep the focus on development and continuous improvement of a product or service.

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This audiobook will help any customer-facing organization deliver better customer experiences, save money, and increase revenue. Veteran customer service experts Bill Price and David Jaffe, coauthors of the best seller The Best Service Is No Service, explain how organizations can design products, sales, and support so that customer effort is reduced or, better still, removed.

When dealing with office politics and interpersonal conflict, how do you “show up”? If you are facing tricky situations, how well do you use tact, emotional intelligence, and forethought regarding impact to handle them? For exceptional leaders, finesse is the key. It is what they possess and how they accomplish objectives. Finesse enables them to influence, motivate, and hold people accountable as they create work environments where employees thrive. In The Finesse Factor, Ryan Lahti shows you the essentials of finesse for exceptional leaders.

Positive organizational psychology, with its focus on the identification and development of strengths, is a natural ally to executive development and leadership coaching. However, this approach is only just beginning to come to the attention of organizations and consequently, the research base for strength-based coaching is in its early stages of development. Strength-Based Leadership Coaching in Organizations reviews strength-based approaches to positive leadership development and evaluates the evidence for their effectiveness, critically assesses their apparent distinctiveness and more.

Never heard of a professional employment organization? Well, you’re not alone. Yet PEOs have been providing the single most valuable set of services to small business owners for decades, allowing them to do what they do bestserving their clients and selling their products or services. After all, the administrative burdens that are thrust upon today’s small business owner are immense; since 1980 there has been an increase of over 400 percent in employment related laws and regulations.

Author Matt LeMay explains agile in clear, jargon-free terms and provides concrete and actionable steps to help any team put its values and principles into practice. Examples from a wide variety of organizations, including small nonprofits and global financial enterprises, bring to life the on-the-ground realities of agile across industries and functions.

ATTENTION STUDENTS: If you need to write a paper on delegation in organizations, then this is the perfect reference. It's simple, easy to understand, and right to the point. Delegation is critical for workplaces to operate effectively and efficiency. Without it, organizations fail to accomplish tasks and reach designated goals and objectives. The eBook examines delegation in organizations. Specifically, it discusses: • Reasons to delegate • Reasons not to delegate • Delegation strategies • Ways for improving delegation Work related examples are used throughout the text for ...

According to the World Economic Forum, eight out of ten companies rank growth outside their existing business model as a top-five priority. Yet, generating new growth remains a challenge: 29 out of 30 attempts to create a new $50 million business fail. "NOW AND NEW" presents a solution. To succeed, companies must build a bridge connecting current operations with future opportunities and master four learnable skills. Developed with insights from over 100 corporate practitioners and academic experts, the Lean Scaleup framework has been validated through many real-life projects, proving its ...

ATTENTION STUDENTS: If you need to write a paper on green business or nonprofit organizations, then this is the perfect reference. It's simple, easy to understand, and right to the point. Green Business This book explores green business as it relates to society and the environment. It examines the triple-bottom line, recommends common strategies for implementation and maintenance, discusses the impact on decisions of business leaders, and suggests methods for reducing carbon footprints. The text is educational and informational, and it is written for easy reader understanding at all levels....

We are living in an epidemic of disengagement and despair that calls us to action. Awakening Compassion at Work answers the call, showing us new ways to enliven the humanity of work and in so doing address the suffering of the world and create an innovative, optimistic, and engaged workforce.

Then this guide is for you! Discover how to implement best practices from successful technology companies in your organization with this essential guide for CTOs, CIOs, CPOs and anyone in technology leadership who wants to drive organizational change.

Most business schools continue to prepare managers to be effective in stable and predictable environments, conditions that, if they ever existed at all, are long gone. The Agility Shift shows business leaders exactly how to make the radical mind-set and strategy shift necessary to create an agile, entrepreneurial organization that can innovate and thrive in complex, ever-changing contexts. As author Pamela Meyer explains, there is much more involved than a reconfiguration of the org chart and job descriptions.

Neuroscience is revolutionizing our understanding of human psychology and behavior. By showing how to apply this new understanding to how you recruit, manage, and develop your people, Brann is enabling you to deliver a step change in organizational performance and individual achievement.

The new edition of the best-selling employee development classic includes advice on talent retention in the gig economy and a new chapter on creating a career-development culture in your organization.

The Professional Agile Leader is a realistic, practical guide written by experienced agile leaders who share their collective experiences in helping agile leaders to grow responsive and adaptive teams. They structure powerful lessons around a case study based on decades of experience helping agile leaders achieve and sustain agile transformation. Best of all, they never settle for high-level hand-waving—they show you how it’s really done.

When you feel that pull to be part of social change, where do you start? How can you ensure that your good intentions create a positive impact? How do you focus your scattered efforts? And how do you sustain yourself throughout? Impact brings you the answers. Drawing on their network and experience as founders of She's the First, Christen Brandt and Tammy Tibbetts show you how to create your own impact strategy, one that fits into your life and allows you to match what you have with what the world needs.

Talent Makers: How the Best Organizations Win Through Structured and Inclusive Hiring is essential listening for every leader who knows that hiring is crucial to their organization and wants to compete for top talent, diversify their organization, and build winning teams. Daniel Chait and Jon Stross, cofounders of Greenhouse Software, Inc., provide listeners with a comprehensive and proven framework to improve hiring quickly, substantially, and measurably.

How do you build the capacity for change in yourselves and your organizations? With examples of coaching programs from around the world, Building the Core Competencies of Change explains the techniques of coaching that build the competencies for growth and change; provides examples of organizations that catalyzed change with the use of strategic coaching programs; and outlines the coaching types, tools, and models used to build core competencies of change in individuals, teams, and whole organizations.

Create loyal, engaged, and results-focused teams and organizations using a practical five-part servant leadership formula. Think of a world where people go to work completely engaged, are inspired to do more than they ever thought possible, remain 100% loyal to the teams and organizations they belong to, are achieving mind-blowing results, and gladly and even passionately follow their leader's direction. Is that a world you want to be a part of? The reality is, you really can!