Business Management

450 Things Every Hotel General Manager Should Know provides a behind-the-scenes playbook for how to run a great hotel, and provides clear practical guidance for running each department, including: Housekeeping Front Office Food & Beverage Convention Services Engineering Security Recreation Finance Human Resources Sales Marketing Catering Revenue ManagementThis book also includes tips on how to Achieve Service Excellence, Inspect What You Expect, Build a Positive Culture, as well as sharing overall Leadership Strategies that lead to success. Marylouise Fitzgibbon, Ph.D. is the author of 450 ...

Your new leadership role begins the moment you accept the offer, the deal is done, or the re-organization is announced. The New Leader's 100-Day Action Plan gives you a concrete framework for successful leadership and a clear roadmap to the critical first 100 days.

Start a successful business mid-life When you think of someone launching a start-up, the image of a twenty-something techie probably springs to mind. However, Gen Xers and Baby Boomers are just as likely to start businesses and reinvent themselves later in life. Never Too Old to Get Rich is an exciting road map for anyone age 50-plus looking to be their own boss and launch their dream business.

Create office efficiency and business productivity with this helpful book. Eliminate the Chaos at Work increases your business productivity and peace of mind by showing you how to create streamlined information systems, processes, and workflows. Laura's proven 25 techniques are easy to implement, realistic, and results-oriented. Using these techniques, you can take control over your time and information to create workable systems built to reflect how you think and process information.

With so many choices available to them today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!

The Employee Experience helps organizations attract and retain top talent, and reveals the secrets for building a deeply engaged workforce. With insights into the dynamics of trust and mutual expectations, this book proves that before you can deliver a transcendent customer experience (CX), you must first build a superlative employee experience (EX). It's not about perks. It's not about creating a worker's utopia, and it doesn't mean that work must be easy; employees are responsible for managing expectations and meeting the organization's requirements

Your inbox is overflowing. You're paralyzed because you have too much to do but don't know where to start. Your to-do list never seems to get any shorter. You leave work exhausted but have little to show for it. It's time to learn how to get the right work done. In the HBR Guide to Getting the Right Work Done, you'll discover how to focus your time and energy where they will yield the greatest reward. Not only will you end each day knowing you made progress—your improved productivity will also set you apart from the pack.

This is the workbook that will show you how to get out of debt forever. Do you feel frustrated and trapped by your debt? Have you just given into the vicious cycle of debt? If so, this workbook will become the first step in your journey toward financial freedom. Whether you have gotten in debt with one bad decision or a series of poor choices, it is not too late to take steps in the right direction. This is not a self-help book that will just inspire you, but leave you wondering what steps to take. These ten actionable steps are designed to conquer your debt, and help you leave the cycle of...

As CEOs and business leaders navigate a world of complex global challenges, sustainability is no longer optional but a business imperative. In this book, two sustainability leaders with decades of experience - Henrik Henriksson, CEO of Scania, and Elaine Weidman Grunewald, cofounder of the AI Sustainability Center and former chief sustainability and public affairs officer at Ericsson - offer a simple but powerful three-step model for leading an organization on a sustainability transformation journey that aims at big, audacious, world-changing goals.

The ultimate aim of any investment, company, or endeavor is good returns, which are the favorable results of deliberate planning, smart decision-making, and commitment. Achieving excellent returns calls for a mix of patience, expertise, and risk assessment whether in the financial, personal, or commercial domains. Investors in the financial sector look for favorable returns using stocks, bonds, mutual funds, real estate, and entrepreneurial projects among other sources.

Speak the Language of Money: Accounting – Unlock Financial Fluency! This is Book 2 in the Speak the Language of Money book series. Unlock the Power of Financial Fluency with Speak the Language of Money: Accounting—the second book in the Speak the Language of Money series! In a world where financial literacy is a key driver of success, understanding accounting isn’t just for professionals—it’s essential for anyone who wants to build financial confidence and make smarter decisions. Whether you're a business owner, investor, or someone looking to better manage personal finances, this...

Managing Millennials for Dummies is the field guide to people management in the modern workplace. Packed with insight, advice, personal anecdotes, and practical guidance, this audiobook shows you how to manage your millennial workers and teach them how to manage themselves. You'll learn just what makes them tick - they're definitely not the workers of yesteryear - and how to uncover the deeply inspirational talent they have hiding not far below the surface.

Your most valuable asset is your mind. It is your ability to think, to question, to analyze and then to decide and take action. Each lesson in Start Your Own Business will give you key ideas and exercises that will help you to make better decisions and get better results. Your job is take action on these decisions once you have made them.

Publicado por primera vez en 1987 "El desafío de liderazgo" es el manual de referencia para un liderazgo eficaz, basado en la investigación y escrito por Kouzes y Posner, las principales autoridades en este campo. Esta sexta edición de la obra de Kouzes y Posner es una actualización del libro que se ha convertido en "la biblia" del liderazgo y en un best-seller internacional traducido a más de 20 idiomas, con más de 2,5 millones de ejemplares vendidos.

The ability to craft an employee review that is meaningful and change-driven is what separates average supervisors from great managers. How often, though, have you struggled to find the most appropriate words for your needs? This completely revised and updated second edition of Perfect Phrases for Performance Reviews provides hundreds of ready-made phrases you can use to clearly communicate any employee's performance in 74 different skill areas.

If you are already running your own business and want to crank up your productivity, the strategies in this book can help you with that. If you are just getting ready to make this dream happen for yourself, these time management and productivity techniques are going to be a critical catalyst for your success!

Introduction: In today's rapidly evolving business environment, managing environmental risks effectively is not just an option—it's a necessity. This book serves as a comprehensive guide for organizations aiming to understand and implement ISO 14001:2015, the international standard for environmental management systems. The guide provides a thorough understanding of environmental risk assessments, risk registers, root cause analysis, and the continuous improvement process that businesses need to integrate into their operations. Through step-by-step explanations and actionable tools, this ...

Throughout his 40-year career, Admiral McRaven has experienced every manner of calamity imaginable. From managing failed hostage rescues to responding to student unrest, McRaven has learned how to successfully navigate crises—those moments that push the limits of your experience and challenge your confidence, when leadership skills alone may not be enough.

In Startup Life, Brad Feld - a Boulder, Colorado-based entrepreneur turned-venture capitalist - shares his own personal experiences with his wife, Amy, offering a series of rich insights into successfully leading a balanced life as a human being who wants to play as hard as he works and who wants to be as fulfilled in life and in work. With this book, Feld distills his 20 years of experience in this field to addresses how the village of startup people can put aside their workaholic ways and lead rewarding lives in all respects.

Sun Tzu's Art of War for Women helps women find the peaceful path to success through strategies made famous in the ancient Chinese text, The Art of War. Female wisdom, or common sense, is about avoiding needless confrontation, conserving energy for the things that matter, and seeking an outcome in which everyone wins. And for women, as for Sun Tzu, success doesn't come simply from knowing what to do, but from knowing who you are.