Business Management Consulting

Nutzen Sie die Kraft einer guten Story bereits vor dem ersten Kundenkontakt: in Ihrer Telefonwarteschleife. Lassen Sie Ihre Kund:innen nicht einfach warten - unterhalten Sie sie! So sorgen Sie für gute Laune und eine größere Zufriedenheit. Gleichzeitig kurbeln Sie die Kaufbereitschaft an, revolutionieren Ihr Beschwerdemanagement und sorgen für einen sinkenden Krankenstand.

Process and the Other “P” Word will help accelerate your business by reducing processing around people problems and producing consistently positive results, even when you are not there.

This authoritative volume on human resource management is highly recommended listening for business owners, HR professionals, and others who are responsible for the human resource function within their organizations. Written by an acknowledged expert in all areas of business management, The Golden Rules of Human Resource Management is a well-organized guide to understanding this vitally important area of your business.

Simply put, leadership is about influence. In five practical steps, this book leverages proven leadership theory and personal accounts to unveil how you can become an everyday leader. Effective leadership begins with understanding that every leader is different, and every day is unique. Being a leader day in, day out requires embracing your personal leadership style and understanding the theory behind the practice.

Many successful managers want to transition from management to leadership—but have no idea how. This book provides a well-lit pathway—a paradigm—for transforming yourself from manager to leader. By implementing 23 time-tested and easy-to-remember truths, managers can become leaders. These wisdoms are grouped into six core competencies that every leader-to-be must master: Focusing, Leading, Actioning, Philosophizing, Learning, and Caring.

Shifting the Energy: How Love Leads Remarkable Teams is a playbook for those brave enough to break the cycle of toxic cultures in the new era of work. Drawing from her research with more than 200,000 employees, Jessica Walter explains the recent turning point in the evolution of modern leadership and reveals society’s five new requirements for work life.

In this hysterical, astute book, HR industry expert Jim Dunn explores how humor can improve our professional environments and personal development by exploring questions like: How is humor a superpower for fostering collaborative environments? Are funny employees more effective? How can laughter turn crisis into connection and opportunity? How can instituting a culture of levity shape team dynamics and improve job satisfaction?

The Talent-Fueled Enterprise: A Powerful Approach to Build Tomorrow’s Workforce explores how organizations can tap into and harness the contemporary workforce, inviting CEOs and CHROs to embrace a new mindset for building resilient talent skilled for today and ready for future challenges.

Verhandlungen finden ständig und überall statt. Verhandlungen bestimmen unser Leben. Wir verhandeln unser Leben jeden Tag. Wer die Kunst des Verhandeln besser beherrscht, hat mehr vom Leben. Im Business wie im Privaten. Frieder Gamm verhandelt schwierigste Verhandlung für seine Kunden aus Industrie, Bank und Handel. Erfahren Sie in diesem "Sales Up Call" was die wichtigsten Dinge dabei sind.

This audiobook offers to solve the UK productivity conundrum and dramatically improve health and care services while reducing their cost and much more, besides. And it is no promise or dream. It is evidenced by those who have followed John's prescription, which is to change the way they think about management. Beyond Command and Control exposes the fallacies in command and control management, and they are not what people expect them to be.

Marketing in 100 Minutes In sprint with fun to the point for all Long distance for all is out! Our time is characterised by speed, speediness and breathtaking progress. In-depth knowledge is increasingly reserved for specialists. The number of complex texts on the subject of marketing is overwhelming. This book is different: with 100 pages, it is condensed to the point and written in an extremely accessible way. It is aimed at interested young people, students of all fields of study, people in practice, entrepreneurs and anyone who wants to keep an eye on the big points. Written by ...

Oracle's world-famous consultants are leaders in delivering best-in-class services, solutions, and client satisfaction. Now for the first time, this practical insider's guide reveals the secrets behind Oracle's astonishing success - a virtual crash course in the best practices and proven methods that can take your career to the next level.

Former consultant Dr. Paul Friga distills the guiding principles first presented in the best-selling The McKinsey Way and the tested-in-the-trenches methodologies outlined in The McKinsey Mind, and combines them with many of the principles and procedures implemented by the military and other organizations. The result is nothing less than the business equivalent of a Special Forces Field Manual.

This authoritative volume on human resource management is highly recommended listening for the small business owners and HR professionals. Written by an acknowledged expert in all areas of business management, Managing Employee Performance is a well-organized guide to understanding this vitally important area of your business.

It turns out that most negotiations are over even before they begin. The legal team that has spent the most time planning for the negotiation, doing their homework, and collecting the data that they'll need is the one that's going to walk away from the table with the best deal. Wouldn't you want that legal team to be your team?

The training to become a fighter pilot is among the most competitive and difficult in the world. Pushing a cutting-edge jet to its limits at over 1,000 mph means that every split-second decision can have catastrophic consequences. Throughout his career in the cockpit of the world's most advanced and expensive weapons systems, Hasard Lee learned to master skills at the apex of decision-making theory and practice. Now he shares gripping firsthand accounts from his time as a fighter pilot, and distills what he's learned into a powerful ACE Helix framework that can be used in business and in life.

This audiobook has been written with one goal in mind - to show you how you can make your product management career a success. It's not easy being a product manager so we're going to show you what you need to be doing in order to make you stand out and be successful! Let's make your career a success!

Die Magie der Veränderung erkennen und erfolgreich meistern. Die richtigen Mitarbeiter finden und High Performance Teams entwickeln. Die Bedürfnisse des Kunden fokussieren: Der Kunde ist der neue Experte. Praktische und aktuelle Tools für mehr Erfolg im Business umsetzen. Handlungsheld sein: Machen statt Meckern!

Was steckt hinter SHIT, also den vier größten Herausforderungen im Business-Alltag? Wie bleibe ich ruhig und gelassen, auch wenn mein Gegenüber provoziert? Warum ist meine Menschenkenntnis nicht so gut, wie ich glaube? Wie gehe ich souverän mit SHIT-Situationen um und erlebe sie in Zukunft seltener?

Locker machen! Statt "Ich will nichts falsch machen" ersetzen besser "Ich habe gute Absichten". Typische Fehler zwischen den betroffenen Kulturkreisen erfragen und darauf einstellen. Die Welt wird immer gleicher: Es etabliert sich eine internationale Kultur mit englischer Sprache, die das "Global Village" beheimatet. Englisch ist die Sprache, allerdings ohne die in England oder USA landestypischen Redewendungen und kulturell geprägten Begriffe.