Business Leadership Crisis

In two decades as a television reporter, T. J. Winick covered many scandals. The biggest mistake he saw brands make was to try to “make it go away” by refusing to apologize, declining to comment, or going on the attack—anything to deflect attention. Often that kind of response becomes a scandal of its own. In his book, Winick argues instead for transparency, honesty, authenticity, and empathy. Handled correctly, the way you address an egregious violation of your standards can increase your reputation capital.

When the world was flipped on its head in early 2020, Medix went into crisis mode with everyone else. Business came to a halt. Clients and competitors alike were shutting their doors at record pace. Major cities were turning to ghost towns and the idea of normal life as we knew it was being questioned. As COVID-19 attempted to pull Medix into the depths, the leadership team struggled. They sought new and innovative ways to keep revenue coming in the door and employee paychecks clearing. They swam hard to the surface as COVID-19 continued to pull.

The twists and turns of the last 15 years of the Qantas story contain all the ingredients of a corporate thriller, with constant shocks to the system, and boardroom dramas and disasters narrowly avoided. During this tumultuous period, as CEO of Australia's iconic airline, Alan Joyce became one of the best-known corporate figures in Australia, and one of the most polarising. Global aviation expert Peter Harbison tells the full and unvarnished story of this fascinating period of the Qantas journey.

In 1991, WSFS Financial Corporation (WSFS Bank) was inches from being closed forever. Today, at over 190 years old, WSFS is the leading independent bank serving the greater Philadelphia and Delaware region with a local presence and national subsidiaries. From Failing to Phenomenal is the nail-biting story of that journey— a behind-the-scenes look at events that have never been shared publicly. Authored by Marvin 'Skip' Schoenhals, retired Chairman, President, and CEO of WSFS Financial Corporation, with substantial assistance from Brittany Kriegstein, a professional journalist based in New...

Grace Under Pressure: Leading Through Change and Crisis focuses on three things leaders need to do when change and adversity strike: take care of their people, take care of themselves, and prepare for the future. And they must do it all with a sense of grace—calmly, collectedly, and compassionately. This book provides a roadmap for leaders seeking to create community as they meet the coming challenges with dignity and grace.

On the 23rd of May 2019, Hakan Bulgurlu became one of the fortunate few to have reached the summit of Mount Everest. To stand on top of the world’s highest mountain is a humbling experience; to bear witness to nature at its most awe-inspiring and powerful is even more humbling. Bulgurlu’s quest to climb Everest came with a purpose: Making the environment the centre of his ambition to highlight the catastrophic effect climate change is having on our planet, to lead by example and to seek out practical solutions.

In Rules to Break and Laws to Follow, marketing gurus Don Peppers and Martha Rogers challenge you to break the rules and propose a whole new way of thinking about how to create real shareholder value in today's competitive environment, operating with today's technologies.

All leaders face defining moments, crises that reveal their true character. Here, Sasha and his father, David, expand on Sasha's defining moment, recounted on The Moth podcast as "An Impossible Choice." Working in the violence-torn Congo, he was charged with evacuating a specific group of refugees. Then he and his colleague discovered a group of widows and orphans not on the rescue list. Leaving them behind would mean their deaths. Attempting to take them would jeopardize the entire mission.

Organizational trauma takes many forms. It could be a pandemic that disrupts the way people work. An economic meltdown. An act of violence. A failed merger. A layoff - or continual threats of one. Whatever the scenario, events like these can traumatize leaders and employees, sending everyone into survival mode. Filled with tools and tactics, Trauma to Triumph is an organization-wide blueprint for navigating a future where we’ll likely experience one trauma or crisis after another.

Drawing from the wisdom of celebrated authors, Tang illustrates how we can move forward through crises with compassion, vulnerability, risk-taking, and learning. With this memoir as our guide, we can lead wholeheartedly no matter what challenges come our way in the uncertain future ahead. In times of great change, Tang's story is a reminder to embrace the journey and make courageous decisions. It is an inspiring call to action for all of us in this next normal beyond the pandemic.

A major investor is on line one, CNN is on line two, and social media is exploding in anger. When you're a "leader under fire", the next few moments can be an incredible opportunity...or they can destroy your career. In the past, companies prepared for crisis with expensive, static crisis communications plans. The pace was slower. You had time to process and plan a response with your senior team and lawyers. But those old-school plans don't work anymore.

In this business guide for our times, Michelli distills best leadership practices that can be used in any company, in any industry. Organized into four main themes - Set the Foundation, Build Connections, Move with Purpose, and Harness Change - Stronger Through Adversity provides a deep dive into the methods, tactics, and approaches leaders have used to keep their company afloat and to position it for success long after the pandemic.

When he was just 26 years old, Sam Cawthorn's life changed forever. A terrible car accident cost him his arm, left him in a coma, and put him in a wheelchair for the rest of his life - or so he thought. Today, Sam is one of the most successful motivational and inspirational speakers around, addressing some 100,000 people around the world each year, from some of the world's biggest companies. In Bounce Forward, Sam shares the tools, strategies, and psychology that anyone can use to overcome any obstacle.

James Burstall runs one of the most successful TV production companies in the UK. But during his tenure at Argonon he has had to deal with a variety of existential crises. Through them all, he's managed to guide his team out the other side successfully. Whether it's been the credit crunch or terror attacks. Recessions. Natural disasters. Pandemics. The TV industry has felt the strain of these recurring events like all of us. And each time, James has put strategies in place in order to be prepared for the next time something like this happens. Now you can be prepared as well.

In September 2001, Jeff Immelt replaced the most famous CEO in history, Jack Welch, at the helm of General Electric. Less than a week into his tenure, the 9/11 terrorist attacks shook the nation, and the company, to its core. GE was connected to nearly every part of the tragedy - GE-financed planes powered by GE-manufactured engines had just destroyed real estate that was insured by GE-issued policies.

In Willing & Abel, Mike Abel, one of the founding partners of multi-award-winning advertising agency M&C Saatchi Abel, reveals the secret sauce behind the company’s success by sharing lessons hard-learned at the coalface of business, leadership, and creativity over the last 30 years. Ethics and empowerment, trust and value, gut instincts and tough decisions - this is what it takes to build a business that is future-fit come rain, shine, pandemics, or government corruption.

Managing during a crisis is much easier if your organization has a foundation that supports, rather than diverts, time and resources from your response to the pandemic. Emerging successfully is much more likely if the foundation you have built speeds up your actions rather than slows them down. It all comes down to good common sense. If you go into a crisis in a strong position, you are much more likely to handle it well, be resilient, and emerge strong. If you go into a crisis weak or off balance, you will have a much bigger challenge and may be lucky to merely survive.

Global pandemics. Raging bushfires. The death of a loved one. Severe floods. Stock market crashes. Sudden illness. It seems that we no sooner get through one crisis when we’re faced with another. That is exactly what does happen, and Australian businesses will continue to be buffeted by such crises. Whether personal or international, a crisis can have devastating consequences for a small business. Small Company, Big Crisis is a timely, practical guide to preparing for, surviving, and coming out the other side of a crisis – with your business and sanity intact.

Ineffective crisis leadership of your operations and, most importantly, your human capital will cripple your organization. The dysfunction, disengaged employees, suffering productivity and dismal operational performance that result can create a crucial gap.

With little to no warning about where or when these major events may strike, what can procurement and supply chain leaders practically do to safeguard against them? Risk and Your Supply Chain: Preparing for the Next Global Crisis reexamines the fundamentals of risk management through the lens of today's complex, global supply chains, sharing valuable lessons and insights from two decades of crisis management to help you prepare for whatever tomorrow brings.