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Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

How to communicate in verbal, non-verbal, writing, and visual communication. Have you ever had a conversation with someone only to later find out they completely misunderstood you? Have you ever had to make a presentation and didn't know how to correctly convey you message? How to Communicate will teach you how to successfully deliver a message so your audience will comprehend the exact meaning of that message.

Communicating to audiences remotely is an essential skill because the future of work is largely happening online. You’ve got to become a pro at virtual presenting so you can connect with others at a distance. This practical guide lays out a step-by-step process for planning, crafting, and delivering virtual presentations that will hold your audiences’ attention and move them to embrace your ideas. You’ll learn proven techniques that are used by the experts at Duarte, Inc., who have crafted some of the world’s best presentations for beloved brands, thought leaders, and causes.

Whether you're making a formal presentation, wooing a client, closing a sale, or proposing an idea, persuasive communication can make the difference between success and failure. Well Said! shows listeners how to put themselves in their audience's shoes and tailor their message to the needs of decision makers. It reveals simple but powerful techniques anyone can use to prioritize, organize, and economize their words so that their communications are concise, clear, and - most importantly - convincing.

Are you preparing for an interview? Do you have an interview coming up? Would you like to know some questions you may be asked or could ask as an interviewer? There are many types of job questions that you may be asked in any order during an interview. Remember not only are they interviewing you for the job, they are making sure you are a good fit for the position. Remember you are also interviewing them to make sure you are a good fit for the company and position. There are no right answers to any of these questions.

What makes for a successful board of directors, and how is it accomplished? In only 60 minutes of conversation and instruction, learn the answer to this question from the author of The Entrepreneur's Guide, who helped bring American Power Conversion public in 1988, a company that recently sold for $6.1 billion.

After decades of giving and viewing presentations in large multinational organizations, in many countries and cultures, Ana Maria Gonzales has seen it all, both good and bad! Ana Maria will guide you on how to avoid the well-known and not-so-well-known pitfalls. After some practice, you will become well-versed at giving powerful, persuasive, and compelling presentations. Most people absolutely dread public speaking; you will learn the tips and tricks he found that helped him throughout his career!

Many experts have offered techniques on how to improve your own memory, but not how to influence other people's memory. Drawing on the latest research in neuroscience and cognitive psychology, Impossible to Ignore is a practical step-by-step guide that will show you how to control the 10 percent that your audiences do remember by creating content that attracts attention, sharpens recall, and guides behavior toward a desired action.

Wisdom without passion is a Ferrari with no gas in the tank. Passion without wisdom is a tricked-out 57 Chevy with no steering wheel. Baby Boomers have relied on wisdom to pave the way to success. Education, knowledge, investing strategies, 401(k)s, real estate leverage, and carefully contrived career paths were expected to lead to success in the golden years. Seeing the overall failure of that formulaic approach to life, younger generations today have relied on passion as the guiding principle for their version of success.

Growing a business is tough. Entrepreneurs usually start off by cobbling together a team of self-starters willing to bust their asses for the company...usually from within their personal network of college buddies, friends of friends, and relatives. Those scrappy teams fit perfectly in your startup culture—they're tough, hungry, and willing to do whatever it takes to succeed. But what happens when you reach $20 million in revenue, or 40 or 50 million—and those same dedicated employees are holding you back? How do you walk that delicate line between gratitude and necessity?

Smart Teams will help your team to go beyond personal productivity to enhance team productivity. Building on the concepts presented in Smart Work, which focuses on personal productivity, this audiobook shows you how to turn unproductive team behaviors that create friction into "superproductive" behaviors that promote flow. Productivity is, at its core, a leadership issue - and this audiobook provides practical guidelines that help you build a culture where productivity thrives.

Have you ever wondered why business presentations are so boring? Wouldn't it be great if presentations were as captivating as a good story or movie? We asked that question many years ago and found that the key to improving business presentations was storytelling. This book shows how to use Joseph Campbell's "Hero's Journey" story structure to create captivating and compelling business presentations.

Do you need a resource that you can pull out of your pocket to liven up meetings, trainings, professional development, and teaching? The 50 easily applied techniques in this timely manual spur creativity, stimulate energy, keep groups focused, and increase participation.

I believe everyone has a story to tell. We all have experiences, memories, expertise and lessons we have learned that can benefit other people. I love the experience of when a "talk" comes to me. It's as if a seed was planted, and it starts to grow. It can even wake me up in the middle of the night!

There is no mistaking that inequality in the workplace is still prevalent in the form of salary inequity and unequal representation in leadership and board positions. Too often conversations about inequality can lead to men and women believing they are alike. Women and men are not the same, biologically or psychologically, and these differences lead to significant dissimilarities in how each approaches leadership situations.

The way we do business in the US and across the world has changed. We now meet through Zoom, Skype, Meet, and Teams. Those who sell virtually are likely to suffer a longer sales process. Since 82 percent of communication is non-verbal, virtual communication is difficult.

In this age, turning hard data into a compelling narrative is no longer a luxury. It has become a necessity. Visual communication is no longer enough. Presenters need to kick things up a notch and find effective ways to turn hard-to-chew insights into compelling and persuasive stories that influence your audiences’ decisions and push them to want change to happen.

Have you ever heard yourself or someone else say: "Some of my best friends are...(Black, White, Asian, etc.)"? or "I don't think of you as...(Gay, Disabled, Jewish, etc.)"? or "I don't see color, I'm colorblind"? These statements and dozens like them can build a divide between us and the people we interact with. Though well-intended, they often widen the diversity gap sometimes causing irreparable harm personally and professionally.

No one likes to be sold to, but everyone loves a great story. That’s why average brands pitch, but smart brands communicate. Get ready to rise above the average.

One of today's most in-demand leadership consultants, Harrison Monarth, has coached executives and CEOs in various industries, from technology, medicine and law, to hospitality, and consumer products. They have come from companies as large and wide-ranging as Hewlett-Packard, P&G, General Motors, Deloitte Consulting, PepsiCo, and Standard and Poor's. Monarth has now updated his classic groundbreaking guide to give you the edge on the competition in today's dog-eat-dog business landscape.