Business English Meeting

Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you're not around? Without defining experiences, brands will become victim to whatever people feel and share. In an always-on world where everyone is connected to information and also one another, customer experience is your brand.

Love Your Team is a conversation-by-conversation survival guide for sales managers who want to thrive in a world where their top talent can walk out the door without taking a single step. Helen Fanucci provides detailed instructions on how to shift focus from merely hitting sales goals to putting sellers first—as people and performers—making YOU the reason they join, stay, and win.

That’s one lesson Rishabh Shah learnt after he founded I.I.M.U.N. (India’s International Movement to Unite Nations) in 2011. Now, as the world’s largest youth-run organisation, they work with thousands of young people across 220 cities in India and more than 35 countries to put together concourses for school children. The aim is to sensitise leaders of tomorrow about the world, from the Indian lens.

From stages across America to the classrooms of Yale and Harvard...comes Deb Sofield's inspirational, instructional guide to help you conquer your fear of public speaking. Speak Without Fear transforms our old ways of thinking about public speaking and provides the listener with the necessary tools to move beyond the fear and craft their message in a way that will inspire, move, and most of all, be heard!

The art of presenting needs a serious shake-up. Presenters are constantly on the lookout for fresh ideas to get their messages across but mistakenly believe PowerPoint is the right medium to do so. This often results in uninspiring presentations consisting of countless lackluster slides that their audiences are forced to sit through - sometimes at the expense of their own sanity. In How to Make Your Point Without PowerPoint, renowned public speaker and Speakers Hall of Fame inductee Douglas Kruger aims to end the tedium of the PowerPoint medium.

The Bullseye Principle is the definitive how-to guide for communicating, collaborating, and executing as a leader in the corporate arena. With these "soft skills" trending above technical knowledge in executive wish lists, this audiobook provides invaluable guidance for new and experienced leaders alike; from the planning stages to the outcome and beyond, the discussion features critical insight and actionable tips based on award-winning methods.

Virtually all job hunting experts agree that networking is the best way to find a great job. But most people don't have connections to the decision makers who do the hiring. And "networking" books, which are mostly written by and for salespeople, suggest aggressive tactics, often confusing these with real networking. They focus on building a powerful network over the course of a lifetime. But when you need a new job, you don't have time to build a huge, powerful network. You've got to use the network you already have.

When you stand in front of an audience, the last things you want are bored listeners, tech issues, or ugly PowerPoint slides. Selling ideas is a critical skill, but presentations can be daunting. So how do you deliver an effective presentation that’s both informative and memorable (and funny!) that will influence and change people? Consultant and public speaker Dan Fraser answers your burning questions and shares a plan on how to go beyond the slides, images, and videos to create the very best presentations that influence people with your message.

After decades of giving and viewing presentations in large multinational organizations, in many countries and cultures, Ana Maria Gonzales has seen it all, both good and bad! Ana Maria will guide you on how to avoid the well-known and not-so-well-known pitfalls. After some practice, you will become well-versed at giving powerful, persuasive, and compelling presentations. Most people absolutely dread public speaking; you will learn the tips and tricks he found that helped him throughout his career!

50 Things to Know before Public Speaking by Tanja Milenkovski offers a approach to speaking, speaking in any way, in all ways. No matter who you are, what you do, sometimes you don't want to speak or you simply do not know how or what to say. Here you'll find help. Most books about public speaking tell you just about giving a simple speech, but here you can find help with all kinds of speaking, no matter if it's with one person or 100 people. Although there's nothing wrong with having a little doubt or not knowing how to do something, we are all people and no one knows everything. When you need help you can always ask for it, and here you'll find it.

Learn how to tell a good story with Your Story, Well Told! Jam-packed with some of the best storytelling strategies, this manual gives creatives the confidence bump they need to make the sale, land the client, propose a toast, or impress their date. The following is (not) a work of fiction. We've all got stories to tell - but how do you make your story the best story? In Your Story, Well Told!, The Moth veteran Corey Rosen inspires you to get on stage and tell your story.

As presentation coach to America's top CEOs, Tony Jeary is known as Mr. Presentation. In his work with more than 500 world-class organizations in 35 countries, he has found a common denominator in every situation: Your success in life depends upon how you approach the millions of opportunities before you. In this insightful and compelling audiobook, Jeary reveals the eight simple secrets that you can put to work immediately to achieve dramatic results!

Failed conversations can take a heavy toll on our professional and personal lives, threatening to damage relationships, erode trust, and make it impossible to resolve conflicts, reach decisions, or achieve mutual understanding. Conversation Transformation gives you practical guidelines for managing the six most common (and aggravating) conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. Each chapter guides you through a three-step process for replacing unconstructive habits with more effective responses.

Whether you speak online or in person, can you imagine yourself as a more confident public speaker? What difference could appearing more confident make to your career, to your business, or to your life? See it. Be it. Achieve it. If you can imagine how to appear confident when you speak (see it), then take on that appearance (be it), you can start to feel more confident (achieve it).

Too much valuable time is wasted in meetings. Often little advance planning takes place, resulting in productivity drains rather than productivity gains. It’s time to think like a ninja. With realistic and practical advice, this book shows how to reduce the amount of time you spend in meetings and ensure that the ones that you do attend are genuine opportunities to collaborate and get things done.

Leadership literature is full of principles and ideas - but they rarely leave the page. Practice is what turns abstract concepts into useful skills. Leadership Step by Step walks listeners through what to do and how to do it in an integrated and comprehensive progression of exercises designed to cultivate key abilities, behaviors, and beliefs through experience. The 22 exercises in this hands-on book help you accomplish the inner work and gain the social skills required for great leadership.

You probably hate giving presentations. You probably hate listening to them too. Why? Because most business presentations are too long, too detailed, too boring . . . and submerged under a blizzard of PowerPoint. But the single most important presentational tool known to man isn't a slideshow. It's you. Whether you're speaking to one person across a table, twenty people in a boardroom, or 1,000 people in a ballroom, it's all about the words you say and how you say them.

How to communicate in verbal, non-verbal, writing, and visual communication. Have you ever had a conversation with someone only to later find out they completely misunderstood you? Have you ever had to make a presentation and didn't know how to correctly convey you message? How to Communicate will teach you how to successfully deliver a message so your audience will comprehend the exact meaning of that message.

You are about to speak... You're terrified! Heart racing, hands wringing, stomach churning. You're not just speaking, but speaking in public. You can't get out of it now. You've got to leave the safety of your chair, trek to the front, turn around and face your audience. What to do, where to go, where is the emergency exit? STOP. Breathe. You are in safe hands. You know your stuff, you have a powerful message to share. With Ges as your guide you will rediscover your natural confidence. You will let go of your anxiety and engage your audience powerfully.

Pitching sucks. The word alone conjures up dull PowerPoint decks, pushy tactics, and shouty emails. But it doesn't have to be that way. Danny Fontaine, an expert in innovative pitching, presents a game-changing guide that transforms pitching into an exciting, creative and enjoyable experience. Drawing from his billion-dollar pitching experience, this book delves into the psychology of connection, storytelling mastery, and practical methods and frameworks for persuading any audience, backed with anecdotes of some of the very best, and worst, pitches of all time.