Business Customer Success

Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience (CX). Learn how to investigate, diagnose, and act on what's blocking teams. Gather the evidence and data that better inform decisions, leading to increased satisfaction, conversion, and loyalty.

This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. You'll learn how to master 13 selling tools integral to your SES success - like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You'll discover practical solutions to the vastly complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits.

This book reveals the 10 proven principles you can use to make immediate and impactful improvements to your customer experience, regardless of your product, service, industry, and size. You'll learn how to tap the greatest asset sitting dormant in your business right now - your existing customer base. With powerful real-life examples and ideas you can get started on straight away, this book will get you excited about creating memorable experiences for your customers that get them raving about your brand and delivering you a steady stream of new customers.

Being a server--well, a good server--is so much more than taking an order and dropping food off at a table. Serving with hospitality can open doors to meaningful interactions with strangers, long-term relationships with regulars, and, ultimately, consistent financial success. If you’re new to the restaurant industry, want to improve your skills, or just curious about how to succeed as a server, look no further. As an eight-year veteran and single mom who has been able to raise two kids on server income alone, you can trust me when I say I know what I’m talking about.

In today's high-speed, customer-empowered world, the levels of swiftness and efficiency of business transactions will determine ultimate success or failure. In this groundbreaking guide, Dooley helps you spot the inevitable points of friction in your organization, and he provides the tools and insight you need to eliminate them. By truly understanding the impact friction can have, you'll be able to establish positive habits and eliminate negative ones - all with the end result of building a company that's the envy of your industry.

In today’s crowded market, capturing attention is no longer enough—you need to captivate, connect, and convert. The secret to achieving this lies in the power of storytelling. Once Upon A Brand: The Business of Storytelling reveals how founders, marketers, sales teams, and product leaders can use storytelling to transform their content, campaigns, and customer interactions. Bestselling author and business strategist Jon Smith shares his expertise on how stories can breathe life into your brand, turning ordinary messaging into unforgettable narratives that engage audiences and build ...

Stand aside, we’re coming through! That’s the cry of a new generation of technology vendors. They have a new approach to enabling success for their customers. And they’re thriving as a result. These vendors all have subscription pricing at the heart of their business. Each has learned that if customers don’t feel they’ve had success, recurring revenue doesn’t grow, and may even decline. What makes them different? They have absolute clarity about what the customer considers success to be. And they’ve built their business around enabling that success.

This isn't your average restaurant business book. Burns fearlessly dives headfirst into the brutal truth of what's been holding restaurants back from greatness. No more sugar-coating or industry double-speak–it's time for a savage wake-up call!

Launching your dream business from scratch doesn’t have to be intimidating. Starting your own successful business is more achievable than you think. You just need the right guide. That’s where “How to Start Your Own Business” comes in. This comprehensive guide serves as your launch pad to make your entrepreneurial dream a reality.

Is your Business Stuck in Financial Problem? Does your Business not generating enough Cash Flow? Are you finding ways to get the fund for your Business? Then this book is for you!!! Get the solution in a very innovative way The book is for Start-ups, Micro, Small, and Medium Enterprises who want to know about financing and accounting. There are various practical tips given for the business executives so that by applying to their Business, they would get excellent results. Grab the book now!!! Chapter 1 states the mental blocks for an entrepreneur which are not allowing them to attract money...

Welcome to the threshold of the digital age where transformation is not just an option but a necessity for growth, longevity, and relevance. "Digital Dynamo," an essential read for businesses and individuals navigating the ever-evolving digital landscape, is your comprehensive guide through the maze of digital change. Embark on a journey that begins with an in-depth exploration of the fundamentals of digital transformation, unraveling the evolution and impact that digital technology has on business. The initial chapters dissect what it means to truly transform in a digital sense, going far ...

Are you tired of your dead-end job? Do you dream of being your own boss and running your own business? Look no further because The Beginner's Guide to Starting a Home Cleaning Service is here to help you turn your dreams into reality! This comprehensive guide takes you step-by-step through the process of starting your own home cleaning service, from understanding the market and creating a business plan to building your online presence and handling customer service. In Chapter 1, you'll discover why starting a home cleaning service is a great business idea and learn about the potential for ...

Dealing with customers isn't easy, they aren't always right or even pleasant. Business author Renée Evenson ensures you’ll always have the right words to defuse tense interactions. Practical and insightful, this book ensures you’ll never again be at a loss for what to say to customers. In Powerful Phrases for Effective Customer Service, she covers 30 challenging customer behaviors and 20 common employee-caused negative encounters.

Here's a brilliant parable for everyone who wants to lead a fuller, happier life. Millions of business people have already used the best-selling FISH! books to improve the way they work. Now, the authors turn their attention to life's daily personal challenges, helping listeners deal with them simply and effectively. By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! For Life shows readers how to confront life's issues and to reach their full potential.

📘 Listen, Detect, Help – by Nacho Caballero 💡 Struggling to grow your business? Want to sell more without losing authenticity? This book is a must-read for employees, entrepreneurs, and business owners who want to master sales, storytelling, productivity, and business management. With a practical approach and real-world experience, Nacho Caballero blends humor, storytelling, and proven strategies to help you: ✅ Sell effectively without feeling like a salesperson. ✅ Use storytelling to connect with clients and teams. ✅ Avoid common mistakes that can destroy your business. ✅ ...

Wall Street Journal and BusinessWeek best-selling author and leader of one of America's top sales training companies, Todd Duncan reveals the 10 most deadly mistakes salespeople make, and offers insight on how to avoid them. Duncan addresses the catastrophic mistakes that are commonly made, such as selling your product before knowing your customer or making unplanned calls on unknown customers, with clarity and directness.

Far away from Silicon Valley, in familiar, traditional, even unglamorous fields, ordinary people are unleashing extraordinary advances that amaze customers, energize employees, and create huge economic value. Their secret? They understand that the work of inventing the future doesn't belong just to geeks designing mobile apps and virtual-reality headsets or to social-media entrepreneurs hoping to launch the next Facebook. Some of today's most compelling organizations are doing brilliant things.

The best companies and most successful salespeople live by a three-word mantra - "it's all about them" - because when they relentlessly focus their brand on their customers instead of themselves, their businesses flourish. All About Them shows listeners how to use this simple but extremely powerful influencing technique. Bruce Turkel, who has advised some of the world's greatest companies, including American Express and Bacardi, lays the groundwork by relating his personal journey of discovery to the "All About Them" principle.

A start-up comes to market with a new product. Using cost-effective digital marketing, they get their solution in front of those customers. Growth happens exponentially. VCs and the media pile in. Then growth slows. Eventually, the whole thing peters out, usually three years from launch. How do you prevent this from happening to your start-up? Future Demand explores the realities of how start-ups grow beyond their eager early users, providing evidence and insight into how to build your brand among the much larger group of customers who’ll buy from you in the future.

"The Proven Beauty Entrepreneur's Playbook" is a comprehensive guide penned by SHARADKGUPTA, offering a step-by-step roadmap for success in the online beauty realm. This playbook equips entrepreneurs with strategies to cultivate unwavering customer devotion in the dynamic digital landscape. Covering diverse topics from defining a Unique Selling Proposition and building a compelling brand identity to mastering e-commerce platforms and crafting engaging product descriptions, the guide caters to both novice and seasoned beauty entrepreneurs. Readers will discover the secrets of setting ...