Business Customer Success
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- De: John R. DiJulius III
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Versión completa
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever - and they will be the key to success for businesses moving forward.
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Reinforces core values
- De Vicki Cloutier en 04-07-22
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The Relationship Economy
- Building Stronger Customer Connections in the Digital Age
- Narrado por: Joel Richards
- Duración: 5 h y 22 m
- Fecha de lanzamiento: 08-29-20
- Idioma: Inglés
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In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society....
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- De: Stephen C. Lundin Ph.D., John Christensen, Harry Paul, y otros
- Narrado por: Beth Chaplin, Carr Hagerman PSP
- Duración: 3 h y 1 m
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The phenomenal international best seller Fish! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish market. Now, with Fish! Tales, listeners can learn how people in real-life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home.
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Fun and practical
- De Anthony en 07-31-16
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Fish! Tales
- Real-Life Stories to Help You Transform Your Workplace and Your Life
- Narrado por: Beth Chaplin, Carr Hagerman PSP
- Duración: 3 h y 1 m
- Fecha de lanzamiento: 02-26-04
- Idioma: Inglés
- Here are specific and tested techniques that can be put to use right away in any kind of business or organization, even at home....
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- De: Daniel Korschun, Grant Welker
- Narrado por: Tom Parks
- Duración: 7 h y 36 m
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What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket, a popular New England supermarket chain. After long-time, CEO Arthur T. Demoulas was ousted by his cousin Arthur S. Demoulas, the company's managers and rank-and-file workers struck back. Risking their own livelihoods to restore the job of their beloved boss they walked out, but they didn't walk far. At huge protest rallies, they were joined by loyal customers - leaving stores empty.
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Engaging business book
- De Lauren Stuart en 09-09-15
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We Are Market Basket
- The Story of the Unlikely Grassroots Movement That Saved a Beloved Business
- Narrado por: Tom Parks
- Duración: 7 h y 36 m
- Fecha de lanzamiento: 08-12-15
- Idioma: Inglés
- What if a company were so treasured and trusted that people literally took to the streets - by the thousands - to save it? That company is Market Basket....
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Undaunted
- Overcoming Doubts and Doubters
- De: Kara Goldin
- Narrado por: Kara Goldin
- Duración: 5 h y 38 m
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CEO of Hint, Inc., and author Kara Goldin turned her unsweetened flavored water into one of the most successful beverage businesses of our time. As she started to achieve her goals, Kara found herself being called “fearless”, “confident” and even “unstoppable”, but nothing could be further from the truth. In Undaunted, she shares real stories about her own fears and doubts, the challenges she encountered and what she did to overcome them to eventually build a great business and a life she loves.
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Empowering and sweet story.
- De Lesly en 09-27-21
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Undaunted
- Overcoming Doubts and Doubters
- Narrado por: Kara Goldin
- Duración: 5 h y 38 m
- Fecha de lanzamiento: 10-20-20
- Idioma: Inglés
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Don’t let anyone crush your dreams. Undaunted will inspire you to move past your fears and defy the doubters. It doesn’t matter whether you feel confident; it matters what you actually do....
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- De: Andy Paul
- Narrado por: Andy Paul
- Duración: 3 h y 3 m
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Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers: the sales zombies who have stopped learning and stopped improving. Wouldn’t you rather learn how to master the art of selling in, by listening to what your buyers really want?
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A departure from most sales books
- De Amazon Customer en 05-15-22
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Sell Without Selling Out
- A Guide to Success on Your Own Terms
- Narrado por: Andy Paul
- Duración: 3 h y 3 m
- Fecha de lanzamiento: 02-22-22
- Idioma: Inglés
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Persuasion is not a sales skill - it’s a blunt instrument of last resort that sellers use when they don’t know how to influence the choices their buyers make. It’s the weapon of choice for mindless, uninspired sellers....
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- De: Joseph A. Michelli
- Narrado por: Joseph A. Michelli
- Duración: 7 h y 31 m
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Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.
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all leaders must read this book
- De Denis N en 05-14-19
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Driven to Delight
- Delivering World-Class Customer Experience the Mercedes-Benz Way
- Narrado por: Joseph A. Michelli
- Duración: 7 h y 31 m
- Fecha de lanzamiento: 12-06-15
- Idioma: Inglés
- Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....
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8 Financial Secrets for Entrepreneurs
- An Insider's Guide to Raise, Manage and Grow the Funds for Micro, Small and Medium Enterprises
- De: APURVA PARIKH
- Narrado por: Virtual Voice
- Duración: 2 h y 47 m
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Is your Business Stuck in Financial Problem? Does your Business not generating enough Cash Flow? Are you finding ways to get the fund for your Business? Then this book is for you!!! Get the solution in a very innovative way The book is for Start-ups, Micro, Small, and Medium Enterprises who want to know about financing and accounting. There are various practical tips given for the business executives so that by applying to their Business, they would get excellent results. Grab the book now!!! Chapter 1 states the mental blocks for an entrepreneur which are not allowing them to attract money...
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8 Financial Secrets for Entrepreneurs
- An Insider's Guide to Raise, Manage and Grow the Funds for Micro, Small and Medium Enterprises
- Narrado por: Virtual Voice
- Duración: 2 h y 47 m
- Fecha de lanzamiento: 05-07-25
- Idioma: Inglés
- Is your Business Stuck in Financial Problem? Does your Business not generating enough Cash Flow? Are you finding ways to get the fund for your ...
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- De: Calvin L. Chou, Laura Cooley
- Narrado por: Neal Vickers
- Duración: 7 h y 52 m
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrado por: Neal Vickers
- Duración: 7 h y 52 m
- Fecha de lanzamiento: 08-03-21
- Idioma: Inglés
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Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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Ice Cream Shop Success in Winter
- Mastering the Art of Year-Round Frozen Delights and Hot Profits
- De: Krystle Phillips
- Narrado por: Virtual Voice
- Duración: 1 h y 52 m
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Ice Cream Shop Success in Winter: Mastering the Art of Year-Round Frozen Delights and Hot Profits" is your essential guide to thriving in the ice cream business during the chilly months. Krystle Phillips, a seasoned ice cream entrepreneur, shares invaluable strategies and tips to transform your shop into a winter haven of delight. From crafting enticing winter flavors to creating a cozy ambiance, this book is your recipe for prosperity. Discover the secrets to hosting winter events, launching creative marketing campaigns, and building lasting community connections. If you're ready to turn ...
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Ice Cream Shop Success in Winter
- Mastering the Art of Year-Round Frozen Delights and Hot Profits
- Narrado por: Virtual Voice
- Duración: 1 h y 52 m
- Fecha de lanzamiento: 04-09-25
- Idioma: Inglés
- Ice Cream Shop Success in Winter: Mastering the Art of Year-Round Frozen Delights and Hot Profits" is your essential guide to thriving in the ice ...
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Unlimited Sales Success
- 12 Simple Steps for Selling More Than You Ever Thought Possible
- De: Brian Tracy, Michael Tracy
- Narrado por: Brian Tracy, Michael Tracy
- Duración: 7 h y 6 m
- Versión completa
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If there were a single great “secret” to being an elite sales professional, surely one of the millions of attendees of BrianTracy’s sales seminars would have spilled the beans by now. There isn’t a secret. But there is a set of consistently successful selling techniques that most companies don’t teach their salespeople, and which most entrepreneurs and independent sales pros think they don’t have time to learn.
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Good book
- De Damian en 04-25-18
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Unlimited Sales Success
- 12 Simple Steps for Selling More Than You Ever Thought Possible
- Narrado por: Brian Tracy, Michael Tracy
- Duración: 7 h y 6 m
- Fecha de lanzamiento: 12-10-13
- Idioma: Inglés
- Unlimited Sales Success is loaded with eye-opening facts and exercises, peppered with stories of great selling techniques in action, and organized into a use-it-now approach....
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Dealing with Difficult People
- De: Roy Lilley
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 41 m
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Skip it
- De Tim en 01-12-22
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Dealing with Difficult People
- Narrado por: Timothy Andrés Pabon
- Duración: 3 h y 41 m
- Fecha de lanzamiento: 05-28-19
- Idioma: Inglés
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- De: Karin Hurt, David Dye
- Narrado por: Karin Hurt, David Dye
- Duración: 4 h y 49 m
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In many workplaces today, workplace conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression, mix in the loss of human relationships, and you get less tolerance and understanding leading, ultimately, to more unresolved workplace conflict.
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Powerful Phrases for Dealing with Workplace Conflict
- What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
- Narrado por: Karin Hurt, David Dye
- Duración: 4 h y 49 m
- Fecha de lanzamiento: 05-14-24
- Idioma: Inglés
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It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....
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Affiliate-Marketing: Simple Copy-Paste System Using Absolutely Free Traffic, No Budget & No Experience needed at all
- (make money affiliate marketing, how to make money as an affiliate)
- De: Brian Graves
- Narrado por: Virtual Voice
- Duración: 19 m
- Versión completa
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Anyone Can Do It! The Only Way to Fail is If YOU Don't Try! This is the easiest affiliate marketing system any newbie or serious online marketer could hope for! I found this particular company that pays big affiliate commissions in the dog niche. BUT what’s even better, is that they do the follow-ups for you! Meaning, you don’t have to mess with autoresponders, and you don’t have to write any emails. Because, they do it for you. Every email they send contains your affiliate link… ...plus they send helpful daily dog training tips (...I know coz I subscribed to them)... ...and they ...
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Better Viewed than Heard
- De De Guinn en 04-27-25
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Affiliate-Marketing: Simple Copy-Paste System Using Absolutely Free Traffic, No Budget & No Experience needed at all
- (make money affiliate marketing, how to make money as an affiliate)
- Narrado por: Virtual Voice
- Duración: 19 m
- Fecha de lanzamiento: 10-16-24
- Idioma: Inglés
- Anyone Can Do It! The Only Way to Fail is If YOU Don't Try! This is the easiest affiliate marketing system any newbie or serious online marketer ...
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RevOps at 15
- How Crucial Is Alignment Between Sales, Marketing, and Customer Success Today?
- De: Kiko Bliss
- Narrado por: Matthew D. Andersen
- Duración: 6 h y 18 m
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Fifteen years since its first rise, Revenue Operations (RevOps) remains the backbone of modern revenue strategies. What started as a solution to misaligned sales, marketing, and customer success functions has evolved into a mature, indispensable framework. In a world of digital transformation, AI, and increasingly complex customer journeys, RevOps is more relevant than ever. Its power lies in unifying teams, optimising processes, and making data-driven decisions that keep businesses agile and competitive.
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RevOps at 15
- How Crucial Is Alignment Between Sales, Marketing, and Customer Success Today?
- Narrado por: Matthew D. Andersen
- Duración: 6 h y 18 m
- Fecha de lanzamiento: 06-09-25
- Idioma: Inglés
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Fifteen years since its first rise, Revenue Operations (RevOps) remains the backbone of modern revenue strategies. What started as a solution to misaligned sales, marketing, and customer success functions has evolved into a mature, indispensable framework.
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Outbounding
- Win New Customers with Outbound Sales and End Your Dependence on Inbound Leads
- De: William Miller
- Narrado por: Mike Terry
- Duración: 7 h y 5 m
- Versión completa
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Many companies have let their sales people devolve into an order-taking, customer “farming” team where the focus is following up on inbound leads or just trying to upsell current customers. Conversely, this is the critical time in the life of a business when organizations with a team trained to sell outbound successfully will rise above the rest. Outbound selling can be intimidating even to the most senior rep, yet that same intimidation around cold calling and outbound sales can be transformed into confident success with the right tools at your disposal.
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Very good book
- De Alisha D. en 03-14-21
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Outbounding
- Win New Customers with Outbound Sales and End Your Dependence on Inbound Leads
- Narrado por: Mike Terry
- Duración: 7 h y 5 m
- Fecha de lanzamiento: 11-03-20
- Idioma: Inglés
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Sometimes, sales organizations rely too heavily only on inbound lead generation. However, when the inbound leads dry up and marketing efforts stop yielding results, the need for outbound activity becomes more crucial than ever....
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Savage Restaurant Success
- A Modern-Day Code for Restaurateurs to Thrive in Life and Business
- De: Donald Burns
- Narrado por: Sean Pratt
- Duración: 11 h y 26 m
- Versión completa
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This isn't your average restaurant business book. Burns fearlessly dives headfirst into the brutal truth of what's been holding restaurants back from greatness. No more sugar-coating or industry double-speak–it's time for a savage wake-up call!
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Improving your Restaurant starts with You!
- De William John Corbett en 03-05-24
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Savage Restaurant Success
- A Modern-Day Code for Restaurateurs to Thrive in Life and Business
- Narrado por: Sean Pratt
- Duración: 11 h y 26 m
- Fecha de lanzamiento: 02-09-24
- Idioma: Inglés
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This isn't your average restaurant business book. Burns fearlessly dives headfirst into the brutal truth of what's been holding restaurants back from greatness.
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Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- De: Ron Kaufman
- Narrado por: Adam Danoff
- Duración: 7 h y 30 m
- Versión completa
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Historia
In this New York Times, USA Today, and Amazon.com best-selling book, Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day. He offers the tools and practices that have been proven effective in businesses, governments, communities, and homes; on every continent; and in many languages.
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A unique perspective on service
- De Shyam Kumar en 09-09-14
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Uplifting Service
- The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
- Narrado por: Adam Danoff
- Duración: 7 h y 30 m
- Fecha de lanzamiento: 06-18-14
- Idioma: Inglés
- Kaufman lays out the steps you can take to build a sustainable culture that delivers outstanding service every day....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $18.02 o 1 crédito
Sale price: $18.02 o 1 crédito
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- De: Yasmin Davidds PsyD, Ann Bidou
- Narrado por: Nicol Zanzarella
- Duración: 8 h y 47 m
- Versión completa
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Historia
When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive - and the strategy backfires. No wonder most women hate negotiating.
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Must read for every woman!
- De Anonymous User en 12-08-18
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Your Own Terms
- A Woman's Guide to Taking Charge of Any Negotiation
- Narrado por: Nicol Zanzarella
- Duración: 8 h y 47 m
- Fecha de lanzamiento: 08-12-15
- Idioma: Inglés
- When it comes to negotiation, there is an ugly double standard. As women, if we make concessions to further a deal, we're viewed as weak. But if we play hardball, we can be seen as overly aggressive....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $20.00 o 1 crédito
Sale price: $20.00 o 1 crédito
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- De: Jeffrey J. Fox
- Narrado por: Jeffrey J. Fox
- Duración: 2 h y 30 m
- Versión completa
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General
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Historia
In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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STRICTLY FOR BEGINNERS
- De JP en 07-27-14
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrado por: Jeffrey J. Fox
- Duración: 2 h y 30 m
- Fecha de lanzamiento: 03-06-06
- Idioma: Inglés
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $8.24 o 1 crédito
Sale price: $8.24 o 1 crédito
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- De: David H. Mattson, Brian W. Sullivan
- Narrado por: Sean Pratt
- Duración: 4 h y 44 m
- Versión completa
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General
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Historia
This practical, step-by-step book is designed specifically for selling teams committed to high achievement in the enterprise environment. You'll learn how to master 13 selling tools integral to your SES success - like the KARE Account Planning Tool, Growth Account Booster Tool, LinkedIn Levers Tool, and Client-Centric Satisfaction Tool. You'll discover practical solutions to the vastly complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits.
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Book Mention Accompanying material that ISN’T provided
- De Ahir C. en 04-08-20
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Sandler Enterprise Selling
- Winning, Growing, and Retaining Major Accounts
- Narrado por: Sean Pratt
- Duración: 4 h y 44 m
- Fecha de lanzamiento: 04-01-18
- Idioma: Inglés
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This step-by-step book is designed for selling teams committed to high achievement in the enterprise environment. You'll discover practical solutions to the complex challenges in enterprise organizations - extended sales cycles, wide buyer networks, or significant investments in pursuits....
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Por favor prueba de nuevo más tardeError al Agregar a Lista de Deseos.
Por favor prueba de nuevo más tardeError al eliminar de la lista de deseos.
Por favor prueba de nuevo más tardeError al añadir a tu biblioteca
Por favor intenta de nuevoError al seguir el podcast
Intenta nuevamenteError al dejar de seguir el podcast
Intenta nuevamentePrecio regular: $17.19 o 1 crédito
Sale price: $17.19 o 1 crédito
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