Business Communication Skills

Based on thirty years of research among forty thousand people in sixty countries, Wharton Business School Professor and Pulitzer Prize winner Stuart Diamond shows in this unique and revolutionary book how emotional intelligence, perceptions, cultural diversity and collaboration produce four times as much value as old-school, conflictive, power, leverage and logic.

In today's troubled economic market, everything is a tough sell. From products to services, everyone is consuming less as they tighten their belts. In this respect, it's easy to forget that the job interview is becoming more and more like the showroom - where the interview itself is the pitch, and the product you're selling is yourself. The Art of Selling Yourself will provide you with the knowhow you need to navigate today's tough business terrain and achieve success in your career and your life.

In this book, you'll discover how Napoleon Bonaparte mastered the use of the pregnant pause to grab attention, how Lady Margaret Thatcher punctuated her most serious speeches with the use of subtle props, how Ronald Reagan could win even the most hostile crowd with carefully timed wit, and much, much more. Whether you're addressing a small nation or a large staff meeting, you'll want to master the tips and tricks in Speak Like Churchill, Stand Like Lincoln.

Master negotiation skills in just days, even if you've struggled with confrontation your entire life. Are you tired of feeling intimidated during negotiations, watching opportunities slip away because you're unsure of how to assert yourself? Do you want to transform conversations into win-win outcomes but find yourself overwhelmed with too much information and too little guidance? Are cultural differences and emotional barriers holding back your career and personal growth? If you answered "yes" to any of these questions, you're not alone. Many entrepreneurs and business leaders face the ...

This 2006 revision - edited by a longtime consultant to Dale Carnegie & Associates, Inc., and the editor in charge of updating How to Win Friends and Influence People - is the definitive one for our era. While up to date in its language and points of reference, Public Speaking for Success preserves the full range of ideas and methods that appeared in the original, including Carnegie's complete speech and diction exercises, which follow each chapter, as the author originally designated them.

Are the narcissists in your life making you miserable? Are you worn out by their constant demands for attention, their absolute conviction they are right (even when they’re clearly not), their determination to do whatever they want (regardless of the impact), and their baffling need to control everyone and everything around them? In this thought-provoking, sanity-saving audiobook, Thomas Erikson helps you understand what makes narcissists tick and, crucially, how to handle them without wearing yourself out in the process.

The STAR interview method is used by millions of people all around the world to answer interview questions and tell stories. Fortune 500 companies (Amazon included) recommend using the STAR method to answer behavioral questions. Whether you’re just starting your job search, already interviewing with a company, or looking for a different way to stand out - there are a dozen different ways you can incorporate the technique into your life. Any time you present yourself verbally or in written format, doing it in a narrative/story format will open people's ears.

Top Dog will teach you how to lead in all your interactions so you can get more of what you want more often.

Speaking to Influence is all about helping you understand how the way that you speak has a powerful effect on your ability to influence your surroundings, your relationships, your reputation, and your potential to succeed. If you feel stuck, like you’ve hit a plateau in life then this audiobook will show you how to take a step back and assess how your current style of communication is keeping you from achieving the results you want and maximizing your powers of influence.

Una de las claves del éxito del liderazgo está literalmente dentro de ti: tu capacidad para mostrarte amable con los demás mientras realizas tus tareas cotidianas. Con una elevada rotación de la mano de obra y una estabilidad en cuestión de retención de los empleados no hay mejor momento para asegurarse de que los líderes muestran amabilidad para retener a los empleados. En este libro esencial sobre liderazgo descubrirá: • Definiciones de amabilidad • 12 razones por las que la gente deja su trabajo • Hoja de consejos con medidas para los dirigentes • 17 Actividades de ...

Negotiation is not a zero-sum game. It’s an essential skill for your career that can also improve your closest relationships and your everyday life. Still, people often shy away from it, feeling defeated before they’ve even started. In this groundbreaking new book on negotiation, Alexandra Carter - Columbia law professor and mediation expert who has helped students, business professionals, the United Nations, and more - offers a straightforward accessible approach anyone can use to ask for and receive more.

A New York Times best-selling author reveals how to find the right words for every situation. Whether you are making a budget request, interviewing for a job, ending a relationship, or talking to children about divorce, the crux of success in those and other crucial situations is planned, effective communication.

In this invaluable guide, Matt Abrahams – Stanford University lecturer and creator of the hit podcast, Think Fast, Talk Smart – provides a six-point methodology that will enable you to cut through the anxiety arising from these stressful, impromptu circumstances to create and deliver crisp, compelling and calm communication. Think Faster, Talk Smarter is an energetic, engaging resource for anyone who wants to speak out, spread their ideas, and ultimately share their story.

Robin Dreeke is a 28-year veteran of federal service, including the United States Naval Academy, United States Marine Corps. He served most recently as a senior agent in the FBI, with 20 years of experience. He was, until recently, the head of the Counterintelligence Behavioral Analysis Program, where his primary mission was to thwart the efforts of foreign spies, and to recruit American spies. His core approach in this mission was to inspire reasonable, well-founded trust among people who could provide valuable information.

This book is an excellent reference for beginners or those seeking general knowledge about the subject matter. It is divided into six parts including (1) understanding soft skills, (2) leadership and soft skills, (3) emotional intelligence, (4) understanding social responsibility, (5) leadership and social responsibility, and (6) the future leader. Each section is written for easy reader comprehension and examples are provided throughout for explanation and clarification purposes.

Are you tired of feeling alone, awkward or anxious at networking events? Don’t worry. You’re not alone. Many people are not confident when it comes to networking. They either have not been taught how to do it or they are approaching it with an “old school” mentality. In this e-book, we will guide you through all you need to know to make authentic connections that will lead you to a future filled with opportunities. Benefits of learning how to network include: • Know how to effectively communicate with other people • Navigate through difficult conversations • Learn from people ...

MSNBC’s Mehdi Hasan isn’t one to avoid arguments. He relishes them as the lifeblood of democracy and the only surefire way to establish the truth. Arguments help us solve problems, uncover new ideas we might not have considered, and nudge our disagreements toward mutual understanding. A good argument, made in good faith, has intrinsic value—and can also simply be fun.

What could be better than getting anyone to do anything in seven minutes…or less? Finally, a revolutionary new approach scientifically proven to create instant, effective, and lasting change in anyone—coworkers, friends, family, strangers, even yourself.

Authenticity, compassion, and alignment are the new paths to leadership success. Whether you’re the coach of a sports team; a nonprofit executive; or leading a small organization, or Fortune 500 company, the secret sauce lies in your ability to connect. Don't know how, or what to do? Executive coach, business professor, and author Dr. Michelle K. Johnston, along with the voices of 18 leaders at large and small organizations across North America, South America, and Europe, empower you to project your authentic leadership style. Start listening!

This is a complete and practical guide which highlights the authors' new strategic approaches to selling when the buyer initially declines or is resistant on a sales opportunity. The authors introduce a novel concept called the Circle of Persuasion which offers sales reps a new approach in this potentially tricky process. Along the way, When Buyers Say No details prescriptive steps and even sample dialogues that will instruct and guide sales professionals on how to best cultivate buyer-seller relationships.