You Are A Victim of "Sludge" Podcast Por  arte de portada

You Are A Victim of "Sludge"

You Are A Victim of "Sludge"

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Chris Colin, writer, editor, and podcaster, joins Lisa Wexler to talk about his Atlantic article: THAT DROPPED CALL WITH CUSTOMER SERVICE? IT WAS ON PURPOSE. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.”

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