Wisdom Behind the Windows: Unlocking the Secrets to Employee Development and Customer Loyalty in Retail
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Wisdom Behind the Windows: Unlocking the Secrets to Employee Development and Customer Loyalty in Retail
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In this episode of "Tell Me Something Good About Retail," hosted by Bob Phibbs, retail leaders discuss strategies for enhancing customer engagement, employee development, and adapting to change. Mark Fletcher, CEO of News Express, emphasizes experiential retail by creating community spaces in stores. Joy Poynter, CEO of Fleet Feet, highlights the integration of technology and human connection to foster a running community. Jennifer Grimm, founder of Lux Beauty, stresses the importance of core values in team building. The episode underscores the resilience of brick-and-mortar retail through community engagement, innovative ideas, and strong team dynamics.
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