You’re doing 90% right. So why are people still dropping out?

In this kickoff episode of The Retention Killer Series, Martin breaks down the 4 biggest mistakes chiropractors make on a new patient’s first visit—and how small tweaks can lead to big wins in retention.

You’ll learn:

• How to connect before you go clinical

• The one question that makes patients see the true size of their problem

• Why testing only for pain is a dead-end

• How to frame your exam so it actually means something

If you want better follow-through, better results, and more people staying under care—start here.

To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Being liked is easy.
Being trusted ? That’s what builds a real practice.

In this episode, Martin sits down with Dr Dorte Bladt to unpack why so many chiropractors stop at being liked—and how that holds them back.

They dive into:

• The question that gets parents thinking: “Who’s your child’s chiropractor?”

• How to build trust without sounding pushy or fake.

• Why the real goal isn’t treating conditions—but helping kids grow and thrive.

• And how the Kids Summit has raised over $400,000 to fund groundbreaking research on chiropractic and child development.

A must-listen if you care about the future of chiropractic—and the next generation.

To learn more about Dorte's events https://www.dortebladt.com/

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com

Talking about science can either build your credibility—or blow it up.

In this episode, Martin breaks down how chiropractors should (and shouldn’t) communicate about science, especially on social media.

You’ll learn:

• Why social media is a marathon, not a sprint

• How to use Robert Cialdini’s 3-step framework to build trust

• Why science is the new currency of authority—and how to spend it wisely

• The danger of overselling (and why restraint actually wins more people over)

If you want your community to see you as credible and care about chiropractic, this is essential listening.

To learn more about the New Zealand Chiropractors Association Conference, May 24th and 25th. https://nzchiropractors.org/nzca-conference-2025/

To learn more about the Edinburgh Lectures, June 7th. https://www.chiropracticlectures.com/

Learn more about Daily Visit Communication 2.0

https://insideoutpractices.thinkific.com/courses/daily-visit

Check out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0

Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

Email me - martin@insideoutpractices.com